FlyerTalk Forums - View Single Post - Filing Small Claims Suit against UA

Jun 19, 2014 | 5:17 pm

#68

cfischer

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Quote:

Originally Posted by DocTravel

I was able to also file a DOT complaint.
They really listened and took great interest in the event. The DOT employee did mention that the more complaints they get of the same type of issue further actions and fines do occur.

Same experience here. Had to file a DOT complaint recently when UA refused to refund a ticket. Got an immediate (within 1/2 hr) response from the DOT with a lot of interest in the details. They also mentioned they are collecting these cases against United.
United paid VERY fast in my case and yes, they were also very polite and even apologetic.

I can only hope the DOT will finally take some (additional) action against United; this time it better hurts because they clearly didn't care when they got the last fine.

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