Four Seasons to launch loyalty programme in Q3 213
May 16, 2013 | 9:45 am
#62
Join Date: Apr 2013
Posts: 324
I shouldn't have to be asked if I am a member of their parent company's mid-market-budget brand to inquire about rates at the RC on a particular set of dates. It is a shame how far the RC has fallen.
May 16, 2013 | 11:41 am
#63
Join Date: Jul 2005
Location: Dublin,Ireland and Nice France
Programs: BA Gold
Posts: 2,408
Originally Posted by Blackbook:20760989
I shouldn't have to be asked if I am a member of their parent company's mid-market-budget brand to inquire about rates at the RC on a particular set of dates. It is a shame how far the RC has fallen.
Ergo sparing someone like your good self the ignominy of even knowing how lesser mortals communicate with hotels or the ignominy either of risking contact with hoi polloi programs...
May 18, 2013 | 1:53 am
#65
Join Date: Jul 2005
Location: Dublin,Ireland and Nice France
Programs: BA Gold
Posts: 2,408
Well I was handed a letter and a new by invitation card valid to the end of December 2013 upon checking out of Sharm .
Pretty much the same benefits as the previous program.
The benefits are combine able with the Fspp benefits. So if by invitation gives you a 100 dollar lunch/dinner credit and Fspp does a spa credit you get both and your breakfast.
Add in a 3 for 2 and whatever else is attached to an offer the hotel is running and you have a triple whammy of added value to your stay.
Clever use of the guaranteed at booking upgrade points earned is a fourth deal breaker whammy that draws me in!
Given the number of very nice Four Seasons properties around,my custom is assured on an ongoing basis anyhow.
Pretty much the same benefits as the previous program.
The benefits are combine able with the Fspp benefits. So if by invitation gives you a 100 dollar lunch/dinner credit and Fspp does a spa credit you get both and your breakfast.
Add in a 3 for 2 and whatever else is attached to an offer the hotel is running and you have a triple whammy of added value to your stay.
Clever use of the guaranteed at booking upgrade points earned is a fourth deal breaker whammy that draws me in!
Given the number of very nice Four Seasons properties around,my custom is assured on an ongoing basis anyhow.
May 18, 2013 | 6:38 am
#66
Join Date: Feb 2004
Location: Atlanta and the Big Island, Hawaii
Programs: DL Diamond, SPG Gold. I share these affiliations so that you can ask me questions about the programs
Posts: 834
In a depressed economy the value of a guaranteed upgrade was small but as inventory tightens and the economy improves this will become an increasingly valuable benefit.
But this program won't change my staying behavior, I was already a happy Four Seasons guest. If they had made the points stackable, or offered other incentives like redeeming points for a free night, it would have significantly increased my number of nights with Four Seasons.
But this program won't change my staying behavior, I was already a happy Four Seasons guest. If they had made the points stackable, or offered other incentives like redeeming points for a free night, it would have significantly increased my number of nights with Four Seasons.
May 22, 2013 | 12:29 pm
#69
FlyerTalk Evangelist
Join Date: Jun 2006
Location: IAD/DCA
Posts: 31,871
aha >
guest.historian at fourseasons.com
http://www.fourseasons.com/privacy/ (highlighted = added nov 7 2011)
guest.historian at fourseasons.com
your service preferences may be made available to other Four Seasons properties through the Four Seasons guest history database.
guest information in our Guest Reservation System ("GUESTres...We may also store certain information regarding your service preferences...number of stays you have had at properties managed by Four Seasons and the number of nights of each stay. This information may be available to another Four Seasons property when you make a reservation at that property
When you log-in to complete or modify a Booking Profile, Guest Service Profile
If you are invited, whether through the "By Invitation" promotion or otherwise, and elect to create a Guest Profile, on our web site
When you provide information, including revised information to your Guest Profile, we may use the information you provide to update other databases maintained by us.
How do I access my Personal Information?
...You may make a request to the CIS Leader at the Hotel
...contacting our Corporate Guest Historian
guest information in our Guest Reservation System ("GUESTres...We may also store certain information regarding your service preferences...number of stays you have had at properties managed by Four Seasons and the number of nights of each stay. This information may be available to another Four Seasons property when you make a reservation at that property
When you log-in to complete or modify a Booking Profile, Guest Service Profile
If you are invited, whether through the "By Invitation" promotion or otherwise, and elect to create a Guest Profile, on our web site
When you provide information, including revised information to your Guest Profile, we may use the information you provide to update other databases maintained by us.
How do I access my Personal Information?
...You may make a request to the CIS Leader at the Hotel
...contacting our Corporate Guest Historian
Q3 so july august september
from jan 2012 FS docs >
from jan 2012 FS docs >
The "By Invitation" promotion launched on November 1, 2011 and is scheduled to run through December 15, 2012. Enrolment progress has been good and is on schedule - over 8,000 enrolments to date. We will close enrolment at the end of January [2012] Results will start to be reviewed in February [2012] but the very earliest we expect to see any impact is summer 2012 and it may take until the end of the year. [2012] Using the results and feedback, recommendations will be made regarding a formal recognition/loyalty program. The recommendations may be made at the end of the year [2012] or early next year [2013] depending on when results from the promotion are available. Ensure strong recognition of "By Invitation" guests when they visit your property.
Last edited by Kagehitokiri; May 22, 2013 at 1:40 pm
May 22, 2013 | 2:00 pm
#71
Join Date: Jul 2005
Location: Dublin,Ireland and Nice France
Programs: BA Gold
Posts: 2,408
Originally Posted by Blackbook:20794118
They extended that program by one year for now..
This looks more like a continuation of their survey work into whether something like this is a runner actually.
Personally, foremost,like most here,good four seasons, like all good hotels have me and have you by virtue of their product.
May 28, 2013 | 2:52 pm
#72
FlyerTalk Evangelist
Join Date: Jun 2006
Location: IAD/DCA
Posts: 31,871
http://www.flyertalk.com/forum/luxur...r-seasons.html
http://www.flyertalk.com/forum/luxur...r-seasons.html
http://www.flyertalk.com/forum/luxur...inted-ceo.html
http://www.flyertalk.com/forum/luxur...y-program.html
http://www.flyertalk.com/forum/luxur...mauritius.html
http://www.flyertalk.com/forum/luxur...em-change.html
http://www.flyertalk.com/forum/luxur...r-seasons.html
http://www.flyertalk.com/forum/luxur...inted-ceo.html
http://www.flyertalk.com/forum/luxur...y-program.html
http://www.flyertalk.com/forum/luxur...mauritius.html
http://www.flyertalk.com/forum/luxur...em-change.html
looking at 2011 financials >
alwaleed going to sell more stakes in FS hotels - 78% marrakech, 50% mauritius, 19% paris
(that would leave the following stakes in FS hotels - 90% langkawi, 57% beirut, 55% damascus)
thats kingdom hotels, while kingdom holding owns FS toronto, and presumably owns 75% of paris?
kingdom holding lists as asset and current PR mentions. article and release from 1996 >
http://www.independent.co.uk/news/bu...v-1313074.html
http://www.prnewswire.co.uk/news-rel...156038605.html
alwaleed going to sell more stakes in FS hotels - 78% marrakech, 50% mauritius, 19% paris
(that would leave the following stakes in FS hotels - 90% langkawi, 57% beirut, 55% damascus)
thats kingdom hotels, while kingdom holding owns FS toronto, and presumably owns 75% of paris?
kingdom holding lists as asset and current PR mentions. article and release from 1996 >
http://www.independent.co.uk/news/bu...v-1313074.html
http://www.prnewswire.co.uk/news-rel...156038605.html
considering alwaleed stake in FS and FS damascus, i dont see FS dropping mgmt (rumors were mentioned here)
new boardmember - developer/owner perspective >
http://www.boston.com/businessupdate...doL/story.html
Last edited by Kagehitokiri; Jun 6, 2013 at 8:07 am
Jul 30, 2013 | 5:15 pm
#74
Join Date: Feb 2013
Location: The City of Angels, CA
Programs: AA Gold, Marriott Gold, Hilton Silver
Posts: 394
Am I going crazy??
I swear I went to the FS website last week and found a link to their new loyalty program, including details about tier levels, benefits, etc., but now when I look, there is no link.
Am I going crazy? Were they doing a test launch?
Anybody else see anything?
-S
Am I going crazy? Were they doing a test launch?
Anybody else see anything?
-S
Jul 30, 2013 | 8:28 pm
#75
Join Date: Apr 2013
Posts: 324
You may be thinking of Mariott's upscale brand, the Ritz-Carlton...