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Old Apr 27, 12, 12:21 pm   #1
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FS - toronto / site / florence / mauritius

mauritius >

http://press.fourseasons.com/mauriti...ercle-sportif/
http://press.fourseasons.com/ps-weekly/good-sports/
Quote:
Four Seasons Resort Mauritius at Anahita is introducing its Cercle Sportif, whereby guests are offered the opportunity to partner with one of the Resort’s staff - from the groundskeeper to the general manager - in their preferred sport.
Quote:
The Cercle Sportif unites guests and staff of all skill levels from around the world.
id be interested in hearing more about that if anyone talks to them or has a stay

Last edited by Kagehitokiri; Sep 18, 13 at 9:15 pm.
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Old Apr 27, 12, 5:27 pm   #2
 
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Quote:
Originally Posted by Kagehitokiri View Post
http://econsultancy.com/us/blog/8676...ls-18m-website
$18mm new site loads slowly (regardless of speed) and removed ratecards and other information
Hilariously, this site suggests that the motivation for the new site is to encourage people to book online. I've nearly stopped using it to even check rates online since it's so useless; the lack of rate cards and other information significantly detracts from the online booking experience.

(Also, why would anyone book online versus through a FSPP/Virtuoso agent? They need to make the online channel attractive in terms of pricing/benefits if they expect to drive people to use it. At the moment, our friendly neighborhood agents provide better information and lower effective prices than the website does.)
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Old Apr 27, 12, 7:32 pm   #3
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florence >

http://press.fourseasons.com/florenc...hotel-firenze/
2 michelin star chefs at florence on may 24 for €95pp

http://press.fourseasons.com/florenc...nt-on-june-12/
Quote:
Four Seasons wishes to honour this tradition after having published in December 2011 the Firenze su misura - Craft Shopping Guide
http://press.fourseasons.com/florenc...t-of-the-city/
Quote:
315-page book presents 68 workshops and ateliers that capture the beauty and history of the city, in Italian and English...available at the concierge desk
http://press.fourseasons.com/florenc...hotel-firenze/
Quote:
soft jazz by the Hotel's resident pianist Maurizio Tomberli and guitarist Gianni Zei

every Thursday...from 7:00 to 9:00 pm

Last edited by Kagehitokiri; Mar 26, 13 at 11:57 am.
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Old Apr 29, 12, 7:04 pm   #4
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toronto >

toronto taking reservations from oct 1 from CAD545
rooms, but only base suite loaded so far
pool is open 24 hours

so toronto went from 380 rooms to 259 rooms
although ~200 residences and no residents pool/etc

http://www.yorkvilleresidences.com/p...ities_plan.pdf
looks nice, shows everything incl huge VIP spa suite

http://www.yorkvilleresidences.com/p...lobby_plan.pdf
lobby access on 2 sides
maybe bar access on a 3rd side? (lower left)
upper right elevators have something to do with east residence?

http://www.yorkvilleresidences.com/
location = neighbourhood/map/siteplan, and there are also views
(hotel rooms/suites go up to 21st floor, with views in all directions)
(http://www.fourseasons.com/toronto/a...om_comparison/)

Last edited by Kagehitokiri; Nov 26, 12 at 3:31 pm.
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Old Apr 29, 12, 7:43 pm   #5
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site >

http://econsultancy.com/us/blog/8676...ls-18m-website
$18mm new site loads slowly (regardless of speed) and removed ratecards and other information

Quote:
Originally Posted by jordyn View Post
Hilariously, this site suggests that the motivation for the new site is to encourage people to book online. I've nearly stopped using it to even check rates online since it's so useless; the lack of rate cards and other information significantly detracts from the online booking experience.

(Also, why would anyone book online versus through a FSPP/Virtuoso agent? They need to make the online channel attractive in terms of pricing/benefits if they expect to drive people to use it. At the moment, our friendly neighborhood agents provide better information and lower effective prices than the website does.)
also, not all properties have quick reference guides, which are only source for some info incl room counts

$18mm would have paid for soft upgrades at the most outdated US properties

and while some st regis and park hyatt are loading more suites including top suites online (st regis also ratecards) FS has at least removed rates if not online availability as well

Last edited by Kagehitokiri; Sep 18, 13 at 9:16 pm.
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Old May 2, 12, 2:28 pm   #6
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site >
two examples of info provided by ratecards >
(FS chiang mai)
(first is how pool villa doesnt change, while base room does)
Quote:
Originally Posted by Kagehitokiri View Post
oct 12 > oct 31
$310 garden pavilion after 3rd nt free
$675 pool villa after 4th nt free

nov 1 > dec 19
$390 garden pavilion after 3rd nt free
$675 pool villa after 4th nt free

jan 6 > mar 31
$400 garden pavilion after 3rd nt free
$675 pool villa after 4th nt free

residence rates are almost doubling next year

oct 12 2009 - oct 31 2009 > apr 5 2010 - sept 30 2010
1BR $815 > $1445
1BR pool $860 > $1580
2BR $1120 > $2205
2BR pool $1180 > $2340
3BR $1435 > $3035
sources thread incl related >
Your sources of information

Last edited by Kagehitokiri; Jun 2, 12 at 7:32 pm.
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Old Jun 3, 12, 7:11 am   #8
 
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Thanks Kage, this is a useful way of organizing these.
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Old Jun 9, 12, 1:21 pm   #9
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site >

nice to see they kept /value/ pages backed up and online
no value page - goldentriangle, maldivesfse, london, baku, pudong, toronto, stpetersburg, beijing
guangzhou DOES have a value page

http://www.cpp-luxury.com/en/experie...xury_1924.html
Quote:
Four Seasons has chosen to cut down on such costly print advertising and focus on online communications
http://econsultancy.com/us/blog/8844...bsite-reviewed

http://www.hugeinc.com/work/
http://www.pacecommunications.com/clients/

Quote:
Originally Posted by Kagehitokiri View Post
http://www.hotelnewsnow.com/articles...-moves-forward
Quote:
[CEO] Taylor said...Transparency in pricing is so very important.”
and ratecards have been removed
and now doing the full on dynamic treatment, including requiring mgmt to override

example of FS magazine being integrated (istanbul) >
http://www.fourseasons.com/istanbul/...bul_with_love/
http://www.fourseasons.com/istanbul/...radise_reborn/
http://www.fourseasons.com/istanbul/...lim_unraveled/

Last edited by Kagehitokiri; Jun 25, 12 at 7:52 pm.
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Old Jun 25, 12, 10:25 am   #10
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site >

so, why not have (flash) calendar like ihotelier for example?
doesnt matter that its now dynamic pricing
or does it? i guess dynamic can change while youre in the middle of checking rates
of course flash doesnt work on apple gadgets
re new FS site >
http://travel.usatoday.com/hotels/po...venue/711652/1
Quote:
tablet computer accounts for 86% of its mobile room revenues

website better geared for mobile travelers

"conversion" of website visits to revenue on an iPad is five times that of a mobile phone

Last edited by Kagehitokiri; Jun 25, 12 at 11:00 am.
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Old Nov 26, 12, 3:33 pm   #11
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site >

RC now beats FS rates/reservations. RC/marriott added calendar.
map - /destination/directions_and_maps/
number of rooms in each category - some have added this to /accommodations/room_comparison/
weather - removed? attractions is another thing removed

(ihotelier has changed, but still has calendar.)

Last edited by Kagehitokiri; Nov 27, 12 at 10:51 am.
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Old Nov 27, 12, 9:53 am   #12
 
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Quote:
Originally Posted by Kagehitokiri View Post
RC now beats FS rates/reservations. RC/marriott added calendar.

ihotelier has changed, but still has calendar.
Makes no difference to me - I would never stay at a R-C anymore.
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Old Nov 27, 12, 10:27 am   #13
 
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I've had some to settle in and use the new FS website and while I appreciate the new photos, I prefer in every other respect, the previous website. Its now more difficult to find simple but important things like the toll free reservations number and what new properties are in the pipeline. They also used to have very helpful information about the number of rooms in each category, the weather for each destination, a plotted easily accessible map of the properties, and an easy way to compare both dates and rates.

Four Seasons does so many things not only "right" but better than any one else in the hospitality industry that this isn't going to keep me from booking with them but I think they should continue to work on their website and collect feedback from guests.
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Old Nov 27, 12, 10:57 am   #14
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Quote:
Originally Posted by Goodmorning2U View Post

Four Seasons does so many things not only "right" but better than any one else in the hospitality industry that this isn't going to keep me from booking with them but I think they should continue to work on their website and collect feedback from guests.
Agreed- the new website looks great on an Ipad.... and that is about it. Given the excellence of Four Seasons at operating the majority of their hotels- is it not possible to align with a web company that has a similar point of view? Strange.
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Old Nov 29, 12, 8:26 am   #15
 
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Quote:
Originally Posted by Kagehitokiri View Post
site >

RC now beats FS rates/reservations. RC/marriott added calendar.
map - /destination/directions_and_maps/
number of rooms in each category - some have added this to /accommodations/room_comparison/
weather - removed? attractions is another thing removed

(ihotelier has changed, but still has calendar.)
that's a nice little feature.

I'd like it if you could do a system search on a given date where all the propoerties rates would come back to you. There are many time when we'd like to just go on a getaway and not be too picky about which location it is...but would instead choose based on where the best deal may be.
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