The SAS | EuroBonus Forum Kafé
Jul 17, 2018, 1:01 pm
#4636
Join Date: Jan 2014
Programs: Eurobonus, GarudaMiles, Qmiles
Posts: 66
Hello, FT-ers, may I ask you guys opinion? 
I’ll fly with Austrian Airlines this Saturday 06:45.
The ticket class is Eco Y.
I am a SAS Gold holder.
I think I’ll be allowed to enter SAS Lounge?
If yes, do you guys think there will be enough time?
I’ve just read that the lounge is open 05:30.
In fact, I’ll be happy if I can provide an access to one more passenger who isn’t eligible.
Thanks, in advance
I’ll fly with Austrian Airlines this Saturday 06:45.
The ticket class is Eco Y.
I am a SAS Gold holder.
I think I’ll be allowed to enter SAS Lounge?
If yes, do you guys think there will be enough time?
I’ve just read that the lounge is open 05:30.
In fact, I’ll be happy if I can provide an access to one more passenger who isn’t eligible.
Thanks, in advance
Jul 21, 2018, 5:06 am
#4639
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,962
Anyone else noticed a longer then usual delay in responses from SAS customer care?
In the past I have gotten replies in 24-72hours as a EBD but now going on over a week without a reply are they all on vacation 
Not the end of the world but just wondering if its more to do with the summer time having fewer people at the customer service center?
In the past I have gotten replies in 24-72hours as a EBD but now going on over a week without a reply
are they all on vacation Not the end of the world but just wondering if its more to do with the summer time having fewer people at the customer service center?
Jul 21, 2018, 6:13 am
#4640
Join Date: Sep 2012
Location: AGH
Posts: 5,979
Yes, SAS (as a lot of Swedish companies an even the public services) have not yet arrived in modern times. Summer means vacation for all. Ok, not for all, there will be a skeleton crew on to handle the most urgent things - but even that fails time to time as seen in Swedish hospitals closing maternity wards throughout vacation times. Funny enough, for a company which is part of many travel plans for that said vacation, it should be the opposite and they should have extra manpower to deal with complaints, irops and people in need at airports during these times... but well...
Jul 22, 2018, 5:35 am
#4641
Join Date: Oct 2011
Programs: EuroBonus Diamond, Delta Skymiles 360, BAEC LTG, Hilton Diamond, Marriott Ambassador
Posts: 2,827
Yes, SAS (as a lot of Swedish companies an even the public services) have not yet arrived in modern times. Summer means vacation for all. Ok, not for all, there will be a skeleton crew on to handle the most urgent things - but even that fails time to time as seen in Swedish hospitals closing maternity wards throughout vacation times. Funny enough, for a company which is part of many travel plans for that said vacation, it should be the opposite and they should have extra manpower to deal with complaints, irops and people in need at airports during these times... but well...
Jul 30, 2018, 9:59 pm
#4642
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,962
Anyone else noticed a longer then usual delay in responses from SAS customer care?
In the past I have gotten replies in 24-72hours as a EBD but now going on over a week without a reply are they all on vacation
Not the end of the world but just wondering if its more to do with the summer time having fewer people at the customer service center?
In the past I have gotten replies in 24-72hours as a EBD but now going on over a week without a reply
are they all on vacation Not the end of the world but just wondering if its more to do with the summer time having fewer people at the customer service center?
Going on 2.5weeks now and not a peep from SAS
The automatic reply said response time is a week and IF I am a EBG/EBD my response is prioritized 😁😁🤣🤣 I guess they need a foot note saying unless were all on holiday at the same time 😁
Jul 31, 2018, 8:57 am
#4643
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,962
Like clockwork today I received a response to my feedback AND a feedback I had left 3 months ago regarding the disappointing offerings in SAS plus long haul (ie only nuts and gott&bland) which I had completely forgotten about.
Disappointing on all fronts, I dont know what I was expecting but I guess more then this.
I will be re evaluating my flying next year for sure but perhaps I free agent type situation might be more rewarding to me, certainly the extra effort for EBD has been only so so, FOR ME.
Okay off my soap box I go
Disappointing on all fronts, I dont know what I was expecting but I guess more then this.
I will be re evaluating my flying next year for sure but perhaps I free agent type situation might be more rewarding to me, certainly the extra effort for EBD has been only so so, FOR ME.
Okay off my soap box I go
Jul 31, 2018, 10:41 am
#4645
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,962
ARN-LAX flight I had off duty staff going back and forth between galley.and rest area in front of the J cabin throughout the flight, made quite alot of noise, and it was rather annoying. The sat in economy in the crew rest seats for take off and landing and then moved about the rest of the flight.
Thats a short summary. Purser was aware of the situation and did apologize to her credit.
I have not experienced this on other airlines outside domestic US flights durings major holidays.
Evidently not a big deal.
To Be Honest when paying for J I expect peace and quiet, when Upgraded I am more lenient but especially with tue crazy fares SK charges I expect more.
Thats a short summary. Purser was aware of the situation and did apologize to her credit.
I have not experienced this on other airlines outside domestic US flights durings major holidays.
Evidently not a big deal.
To Be Honest when paying for J I expect peace and quiet, when Upgraded I am more lenient
but especially with tue crazy fares SK charges I expect more.
Aug 3, 2018, 4:28 am
#4646
Join Date: Sep 2012
Location: AGH
Posts: 5,979
Well, not sure why I’m even surprised by this but... hell! The ARN Lounge manages to disappoint every single time.
Not a single warm lunch item. Nothing! Just the crappy noodle salad, which is one of the worst I have ever seen. Not sure who came up with the receipe but it is just horrible. They probably could buy the 10l buckets at the next Willi’s and it would be better. My guess: cook the noodles and make sure to put absolutely no salt in the water, the. Dump a glass of super cheap pesto into the bowl and drop in 3 or 4 dried tomatoes.
Then just the pathetic salad bar and some unidentifiable tuna cream which looks like something which comes out of my cat, depends on the season choose rear or front end.
I mean, you don’t have to match LH or LX in their flagship lounges - although that would be nice. But at least offer something edible and warm!
RANT OVER
oh, and if you decide to swap in ATRs for A320s or CR9s in summer, adjust that f***ing block times! With every flight a day the delay on the ATR will get worse and you’ll never catch up again.
Not a single warm lunch item. Nothing! Just the crappy noodle salad, which is one of the worst I have ever seen. Not sure who came up with the receipe but it is just horrible. They probably could buy the 10l buckets at the next Willi’s and it would be better. My guess: cook the noodles and make sure to put absolutely no salt in the water, the. Dump a glass of super cheap pesto into the bowl and drop in 3 or 4 dried tomatoes.
Then just the pathetic salad bar and some unidentifiable tuna cream which looks like something which comes out of my cat, depends on the season choose rear or front end.
I mean, you don’t have to match LH or LX in their flagship lounges - although that would be nice. But at least offer something edible and warm!
RANT OVER
oh, and if you decide to swap in ATRs for A320s or CR9s in summer, adjust that f***ing block times! With every flight a day the delay on the ATR will get worse and you’ll never catch up again.
Last edited by fassy; Aug 6, 2018 at 3:08 pm Reason: some typos, thanks iPhone
Aug 3, 2018, 5:22 am
#4648
Join Date: Sep 2012
Location: AGH
Posts: 5,979
AGH is much closer to where I live (35mins drive) compared to CPH (1:50 drive).
I booked the AY flight CPH-HEL later around 8pm just to be on the safe side if SAS would cancel AGH-ARN or ARN-HEL. As in the morning the hotline told me both fights will operate... well, I took the shorter drive and cancelled the AY flight.
If I’m delayed in the way back, it won’t be that bad.
Could live with that. Just a couple of unhappy ladies at home that I’ll stay away longer than expected but for sure there is a way to make up for that which is also fun for me. (Brush away that dirty thoughts!... I was thinking of taking the day off and go to the beach!)
I booked the AY flight CPH-HEL later around 8pm just to be on the safe side if SAS would cancel AGH-ARN or ARN-HEL. As in the morning the hotline told me both fights will operate... well, I took the shorter drive and cancelled the AY flight.
If I’m delayed in the way back, it won’t be that bad.
Could live with that. Just a couple of unhappy ladies at home that I’ll stay away longer than expected but for sure there is a way to make up for that which is also fun for me. (Brush away that dirty thoughts!... I was thinking of taking the day off and go to the beach!)
Aug 6, 2018, 5:15 am
#4649
Join Date: Sep 2012
Location: AGH
Posts: 5,979
Funny enough, just go an invitation for a survey about the lounge quality at ARN for my 3rd August stay. Usually I do not participate in these kind of surveys, but this time I couldn't resist.... "how do you rate the food offerings?". Well, couldn't select 0, so went with 1 out of 10 and gave them a slightly redacted version of what I posted here as comment.
Probably won't make a difference.
Probably won't make a difference.
