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SAS & EuroBonus Introduction / Frequently Asked Questions

Old Mar 10, 2015, 9:24 am
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Last edit by: Nick Art
Introduction to SAS & Eurobonus / Frequently Asked Questions

Introduction

Scandinavian Airlines System (for short SAS, IATA code SK) is the flag carrier airline of Scandinavia. It's owned for 71% by private owners and 29% by the governments of Sweden (1/7th) and Denmark (1/7th). The government of Norway has recently sold its stake in SAS.

SAS mainly flies to destinations in Europe, particularly within Scandinavia, but also operates on a few long haul routes to Asia and the USA.

SAS is part of the StarAlliance network and has in addition codeshare operations with several airlines.

Fleet
The fleet of SAS consists of mainly short haul material, mainly A320neos, but also several variants of the Airbus A320 and Boeing 737 families, although the latter are diminishing in number.

Bombardier CRJ regional jets and ATR turboprops are operated for SAS by the Irish airline Cityjet and Estonian airline XFly. A small fleet of Embraer 195 are operated by subsidiary SAS Link out of Copenhagen.

A fleet of A320neo aircraft is close to being fully delivered to Irish-registered subsidiary SAS Connect (formerly SAS Ireland).

For long haul operations, SAS uses the Airbus A330-300 and A350-900.

An up to date overview of the SAS fleet can be found here.

Hubs and Focus Cities
SAS has three hubs:
Copenhagen (CPH),
Stockholm (ARN) and
Oslo Gardermoen (OSL).

In addition,
Bergen (BGO),
Stavanger (SVG),
Trondheim (TRD) and
Gteborg Landvetter (GOT)
have been defined as focus cities.

Service classes

Instead of the traditional Economy Class, Economy Extra Class and Business Class, SAS has made up its own service class system.

Short haul
On all short haul, SAS serves the following classes
  • SAS Go is what should resemble regular economy. The following is included in SAS Go
    • 23 kg. luggage
    • on line check in and on site check in
    • Buy on board (coffee and tea are included in the ticket price)
    • seat selection (may come with additional costs)
  • SAS Plus is a hybrid form of economy extra and business class and includes the following features
    • seating in the front of the plane
    • no guaranteed free middle seat
    • choice of food and beverages from the on board menu is included
    • priority check in counter usage
    • fast track security where applicable
    • priority luggage labels on your hold luggage
    • higher point earnings
    • lounge access where available
    • priority boarding where applied

Experience teaches that Plus, with the exception of full flex tickets, is not considered as a business class fare by any of the airline partners of SAS. As a result, if someone books a flight in SAS plus with a partner airline, the chance is quite big to end up in regular economy. The same goes for re-routings on partner airlines. This also may affect lounge access on Plus tickets: not all partner airlines may allow Plus ticket holders in their lounges.

Frequent Flyer Program / EuroBonus
SAS has its own frequent flier program called EuroBonus. It has been around since 1992. EuroBonus offers frequent fliers the possibilities to earn points. These points can be used to obtain status and /or to save for award travel or products from the gift shop.

After subscribing to EuroBonus, the qualification period starts running. This is an period of 12 months from the month of subscription to the end of the 12th month thereafter. This cycle repeats itself every year.

For example, if someone subscribes in October, his or her qualification period runs from October to September the next year (both inclusive).

Membership levels
EuroBonus offers five levels in its program:
Qualifying segments can be earned on all flights flown by
  • SAS, with the exception of SAS flights with numbers ranging 3000 - 3999 and 6000 - 9999. More information can be found here
  • Widere, with the exception of all flights within Norway that are carried out on PSO agreements. An overview of eligible routes can be found here.

For point earnings, please see below.

Point earnings
EuroBonus offers 2 kinds of points:
  • Basic points
    These are points that count towards membership levels.
  • Points for use (sometimes referred to as Extra points) These are the points that can be used for award travel and as a currency for buying products.

The validity of points varies and is based on the type of point and the membership level.
  • Basic points are valid during one qualification period.
  • Points for use (sometimes referred to as Extra points) are valid for 5 years for all memeber levels except Diamond and Pandion: those levels have no point validity. After losing Pandion or Diamond level benefits the counter for validity is reset to 5 years.

Basic points can be earned on all flights operated by
  • SAS. All flights, with the exception of flights with number 3000 - 3999 and 6000 - 9999
  • Widere. All flights, with the exception of PSO routes. An overview of eligible routes can be found here
  • Atlantic Airways. Please note that no points are earned on flight numbers RC001-399 and RC1000-9999.
  • StarAlliance partners. Point earnings is possible on all StarAlliance partners. Please note that not all booking classes may be eligible on all carriers. A detailed overview of earnings per airline can be found here.*

* Please note that only 'points for use' can be earned on AirBaltic and Ethiad Airways and only on selected routes.

Booking class
Critical for the determination of how many points will be earned is the booking class in which a flight is booked. A booking class is represented by a single character and can vary per flight segment in your booking.

A regular SAS booking via the SAS website doesn't explicitly state the booking class in the reservation, although it is possible to see in which class the booking will be done:

Step 1:
Select a suitable flight or routing and the available fares will show up. For flights fully operated by SK the booking site will show the points earned on the lower right side for each fare (1). Note that for Eurobonus Status members, the bonus % earned on flights is included in these calculations.



Step 2:
Click the (i) icon on the top of the fare (2). A popup will show up showing the fare rules. The letter is the booking class (3). In the case of more than one flight, the booking class for each flight is displayed in chronological order.



To check the booking classes later on, review the Electronic Itinerary SAS sent via mail:



Or check the booking classes directly under my bookings on the SAS website:




Star Alliance Benefits (for elites in other *A programs flying on SK)

Star Alliance Silver Benefits
You'll get nothing and like it?

Star Alliance Gold Benefits
Priority check-in: Yes
Fast-track security pass: Yes (for everyone on same itinerary; excludes SK-operated fast-track security)
Extra baggage allowance: Yes (HBO fares might be excluded)
Preferred seats: Yes
Lounge access: Yes (for traveler and one guest; SAS-operated or Star Alliance-affiliated lounges only)
Priority baggage handling: Yes
Priority standby: Yes
Priority boarding: Yes (for everyone on the same itinerary)


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SAS & EuroBonus Introduction / Frequently Asked Questions

Old Oct 27, 2016, 12:09 am
  #31  
FlyerTalk Evangelist
 
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 20,708
Originally Posted by fifty_two
Question = from which level you will receive a luggage tag ?? is it a generic or personalized tag ??
Gold

Generic

CPH-Flyer is online now  
Old Nov 10, 2016, 3:49 pm
  #32  
 
Join Date: Sep 2005
Location: BOM-SIN-EWR
Programs: UA*G (1K again), Sixt Plat, *was*: SQ QPP01 & SK EBS/EBG, LH SEN, AA EXP, 9wPlat
Posts: 8,605
Quick question: Does the EuroBonus program still discriminate on which country you are based in, in order to achieve elite status?

(Norway used to have the lowest EBG requirements)
SuperFlyBoy is offline  
Old Nov 10, 2016, 3:53 pm
  #33  
 
Join Date: Jun 2012
Location: Oslo
Programs: SAS EBG, IHG Spire Amb, CCG
Posts: 586
Originally Posted by SuperFlyBoy
Quick question: Does the EuroBonus program still discriminate on which country you are based in, in order to achieve elite status?

(Norway used to have the lowest EBG requirements)
No. The reason was because you couldn't earn points on domestic flights in Norway (a goverment ban) for a while.
chrisljo is offline  
Old Nov 11, 2016, 3:16 am
  #34  
 
Join Date: Oct 2011
Programs: EuroBonus Diamond, Delta Skymiles 360, BAEC LTG, Hilton Diamond, Marriott Ambassador
Posts: 2,780
Nope, that was taken care off 2 years ago by reducing the requirements in Sweden and Denmark rather than increasing them in Norway. All three countries have the same requirements now.

Didn't Norway also leave the dark ages on their Domestic point earnings stance a while ago?
FlyingMoose is offline  
Old Nov 11, 2016, 3:57 am
  #35  
 
Join Date: Sep 2005
Location: BOM-SIN-EWR
Programs: UA*G (1K again), Sixt Plat, *was*: SQ QPP01 & SK EBS/EBG, LH SEN, AA EXP, 9wPlat
Posts: 8,605
Originally Posted by FlyingMoose
Nope, that was taken care off 2 years ago by reducing the requirements in Sweden and Denmark rather than increasing them in Norway. All three countries have the same requirements now.
I was looking at requirements - apparently all residents worldwide have to fly 45k to attain EBG and 90k for EBD - same as Scandinavia. (DK, NO, SE)

Is this correct, or do they still have differentiation mentioned somewhere??

(I have gone off the radar apparently - I still can log on, but my old EuroBonus number has disappeared/become invalid - along with some large amounts of long-lost points from yesteryear...)
SuperFlyBoy is offline  
Old Nov 11, 2016, 4:04 am
  #36  
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Join Date: Jul 2011
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Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 20,708
Originally Posted by SuperFlyBoy
I was looking at requirements - apparently all residents worldwide have to fly 45k to attain EBG and 90k for EBD - same as Scandinavia. (DK, NO, SE)

Is this correct, or do they still have differentiation mentioned somewhere??

(I have gone off the radar apparently - I still can log on, but my old EuroBonus number has disappeared/become invalid - along with some large amounts of long-lost points from yesteryear...)
Same requirements for any country in the world.
CPH-Flyer is online now  
Old Nov 11, 2016, 4:56 am
  #37  
 
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,913
Originally Posted by CPH-Flyer
There are non refundable business class fares on long haul. Z is typically non refundable. The fee for rebooking is pretty steep ~500, and in case of cancellation it is exactly non refundable. I.e. you can only get the airport taxes and fees back.
Business Saver doesn't look that bad if you cancel before the flight. Or do I miss something?
1 - PSGR P1 ADT RULES DISPLAY
FARE COMPONENT 1 ADT HAMWAS SK Z1EUBIZ PU 1 N
FCL: Z1EUBIZ TRF: 1 RULE: NCS2 BK: Z
PTC: ADT-ADULT FTC: BR -BUSINESS CLASS RESTRICTED
PE.PENALTIES
FOR Z1EUBIZ TYPE FARES

CANCELLATIONS

BEFORE DEPARTURE
CHARGE EUR 250.00.
NOTE -
TICKET IS NON-REFUNDABLE IN CASE OF NO-SHOW
--------------------------------------------------
NO CHILD DISCOUNT. INFANT FREE OF CHARGE.
------------------------------------------------
WHEN FARES ARE COMBINED ON A HALF ROUNDTRIP BASIS
THE CANCELLATION FEE OF EACH FARE COMPONENT WILL
APPLY.
-------------------------------------------------
FULL REFUND PERMITTED BEFORE DEPARTURE IN CASE OF
REJECTION OF VISA. EMBASSY STATEMENT REQUIRED
-------------------------------------------------

AFTER DEPARTURE
TICKET IS NON-REFUNDABLE.
NOTE -
REFUND OF UNUSED FEES AND TAXES PERMITTED.
FOR NON REFUNDABLE TICKETS YQ/YR DOMESTIC/
INTERNATIONAL FEES WILL NOT BE REFUNDED.
-------------------------------------------------

CHANGES

ANY TIME
PER TICKET CHARGE EUR 180.00 FOR REISSUE.
NOTE -
NO CHILD DISCOUNT. INFANT FREE OF CHARGE
--------------------------------------------------
REBOOKING IN SAME BOOKING CLASS AS TICKETED
CHARGE EUR 180.00 PER TRANSACTION
--------------------------------------------------
CHANGE FEE WILL BE THE HIGHEST OF ALL CHANGED FARE
COMPONENTS PER TICKET
--------------------------------------------------
CHANGE FEE APPLIES FOR EVERY SINGLE CLOSED
TRANSACTION
--------------------------------------------------
FOR AUTOMATIC REISSUE THE PENALTY FEE MUST BE
COLLECTED ON AN EMD FOR MANUAL REISSUE ON AN EMD
OR AS A DU TAX.WHICH MUST REMAIN NON-REFUNDABLE.
--------------------------------------------------
FARES MAY BE UPGRADED TO ANY HIGHER SK FARE IN
CASE OF UPGRADING TO A HIGHER FARE CHARGE EUR
180.00 PER TRANSACTION AND CHARGE THE DIFFERECE
BETWEEN THE FARE PAID AND THE HIGHER UPGRADE
SECTOR.
--------------------------------------------------
REBOOKING/REISSUE/PAYMENT MUST BE MADE IN ONE.
TRANSACTION BEFORE DEPARTURE OF EITHER THE
FLIGHT BEING CHANGED OR THE NEW FLIGHT WHICHEVER
IS EARLIER
--------------------------------------------------
IN CASE OF TICKET UPGRADE THE ORIGINAL
NON-REFUNDABLE AMOUNT REMAINS NON-REFUNDABLE
--------------------------------------------------
Jainzar is offline  
Old Nov 11, 2016, 6:01 am
  #38  
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Posts: 20,708
Originally Posted by Jainzar
Business Saver doesn't look that bad if you cancel before the flight. Or do I miss something?
That would be a very strong easing of the restrictions compared to last I booked one. What specific route are you looking at?
CPH-Flyer is online now  
Old Nov 11, 2016, 8:02 am
  #39  
 
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,913
Originally Posted by CPH-Flyer
That would be a very strong easing of the restrictions compared to last I booked one. What specific route are you looking at?
HAM - IAD

EDIT: I checked also starting from ARN and CPH and rules are similar.

Last edited by Jainzar; Nov 11, 2016 at 8:12 am
Jainzar is offline  
Old Nov 11, 2016, 3:51 pm
  #40  
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Originally Posted by Jainzar
HAM - IAD

EDIT: I checked also starting from ARN and CPH and rules are similar.
Nice to know they loosened the rules of Z. I had a look at NRT as well, and comes with the same terms. Not sure when they changed this, but fairly recently I would guess.
CPH-Flyer is online now  
Old Nov 13, 2016, 7:46 am
  #41  
 
Join Date: May 2015
Location: ATL/MCO
Programs: Costco Executive, RaceTrac Sultan of Soda, Chick-fil-A Red
Posts: 5,630
About the EBS seasonal lounge access, it says on the website that SK and WF only.

But has anyone succeeded to get in with another Star Alliance ticket?
miamiflyer8 is offline  
Old Nov 21, 2016, 6:16 am
  #42  
 
Join Date: Nov 2014
Location: CPH, Swedish side of the bridge
Programs: SK*G (EBD)
Posts: 574
Originally Posted by miamiflyer8
About the EBS seasonal lounge access, it says on the website that SK and WF only.

But has anyone succeeded to get in with another Star Alliance ticket?
I tried this summer with a colleague who is EBS. We were on SK metal, but he booked via LH - no go for fast track or lounge despite him arguing that he was EBS and was, in fact, flying on SK. (I would have guested him into the lounge, but there were three of us travelling...)
JR67 is offline  
Old Nov 22, 2016, 7:36 am
  #43  
 
Join Date: May 2015
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Posts: 5,630
Originally Posted by JR67
I tried this summer with a colleague who is EBS. We were on SK metal, but he booked via LH - no go for fast track or lounge despite him arguing that he was EBS and was, in fact, flying on SK. (I would have guested him into the lounge, but there were three of us travelling...)
Was this at ARN or CPH?
miamiflyer8 is offline  
Old Nov 22, 2016, 8:59 am
  #44  
 
Join Date: Nov 2014
Location: CPH, Swedish side of the bridge
Programs: SK*G (EBD)
Posts: 574
Originally Posted by miamiflyer8
Was this at ARN or CPH?
CPH, but I would be surprised if it works at ARN. Then again, this is SAS we are talking about...
JR67 is offline  
Old Nov 22, 2016, 10:01 am
  #45  
 
Join Date: May 2015
Location: ATL/MCO
Programs: Costco Executive, RaceTrac Sultan of Soda, Chick-fil-A Red
Posts: 5,630
Originally Posted by JR67
CPH, but I would be surprised if it works at ARN. Then again, this is SAS we are talking about...
Yup. Consistently inconsistent.
miamiflyer8 is offline  

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