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SAS & Eurobonus Introduction / Frequently Asked Questions

SAS & Eurobonus Introduction / Frequently Asked Questions

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Old Nov 14, 17, 1:27 am   -   Wikipost
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Introduction to SAS & Eurobonus / Frequently Asked Questions

Introduction

Scandinavian Airlines System (for short SAS, IATA code SK) is the flag carrier airline of Scandinavia. It's owned for 50% by private owners and 50% by the governments of Sweden (3/7th), Norway (2/7th) and Denmark (2/7th).

SAS mainly flies to destinations in Europe, particularly within Scandinavia, but also operates on a few long haul routes to Asia and the USA.

SAS is part of the StarAlliance network and has in addition codeshare operations with several airlines.

Fleet
The fleet of SAS consists of mainly short haul material, mainly several variants of the Boeing 737 and Airbus A320 families. Due to fleet normalization, all short haul Airbus aircraft will be based at Copenhagen, while the Boeings operate from bases in Norway and Sweden.
Currently a fleet of new generation A320 aircraft is on order.

For long haul operations, SAS uses the A340 and A330. New aircraft of type A350 are on order. A route from Stavanger to Houston is operated on a private Air Boeing 737-700.

Hubs and Focus Cities
SAS has three hubs:
Copenhagen (CPH),
Stockholm (ARN) and
Oslo Gardermoen (OSL).

In addition,
Bergen (BGO),
Stavanger (SVG),
Trondheim (TRD) and
Gøteborg Landvetter (GOT)
have been defined as focus cities.

Service classes

Instead of the traditional Economy Class, Economy Extra Class and Business Class, SAS has made up its own service class system.

Short haul
On all short haul, SAS serves the following classes
  • SAS Go is what should resemble regular economy. The following is included in SAS Go
    • 23 kg. luggage
    • on line check in and on site check in
    • Buy on board (coffee and tea are included in the ticket price)
    • seat selection (may come with additional costs)
  • SAS Plus is a hybrid form of economy extra and business class and includes the following features
    • seating in the front of the plane
    • no guaranteed free middle seat
    • choice of food and beverages from the on board menu is included
    • priority check in counter usage
    • fast track security where applicable
    • priority luggage labels on your hold luggage
    • higher point earnings
    • lounge access where available
    • priority boarding where applied

Experience teaches that Plus, with the exception of full flex tickets, is not considered as a business class fare by any of the airline partners of SAS. As a result, if someone books a flight in SAS plus with a partner airline, the chance is quite big to end up in regular economy. The same goes for re-routings on partner airlines. This also may affect lounge access on Plus tickets: not all partner airlines may allow Plus ticket holders in their lounges.

Frequent Flyer Program / EuroBonus
SAS has its own frequent flier program called EuroBonus. It has been around since 1992. EuroBonus offers frequent fliers the possibilities to earn points. These points can be used to obtain status and /or to save for award travel or products from the gift shop.

After subscribing to EuroBonus, the qualification period starts running. This is an period of 12 months from the month of subscription to the end of the 12th month thereafter. This cycle repeats itself every year.

For example, if someone subscribes in October, his or her qualification period runs from October to September the next year (both inclusive).

Membership levels
EuroBonus offers five levels in its program:
  • Basic is the standard entry level for everyone who subscribes to the program
  • Silver is the level for everyone who has flown 10 one way flight segments or gathered 20.000 basic points within one qualification period on qualifying flights. This comes with the status Star Alliance Silver
  • Gold is the level for everyone flying 45 qualifying flight segments or gathering 45.000 basic points within one qualification period on qualifying flights.
  • Diamond is the highest tier available by basic point earnings or flight segments flown. 90 segments or 90.000 points in one qualification period are required.
  • Pandion is an invitation only level for the best customers of SAS. Not much is formally known about the requirements for achieving this level.

Qualifying segments can be earned on all flights flown by
  • SAS, with the exception of SAS flights with numbers ranging 3000 - 3999 and 6000 - 9999. More information can be found here
  • Widerøe, with the exception of all flights within Norway that are carried out on PSO agreements. An overview of eligible routes can be found here.

For point earnings, please see below.

Point earnings
EuroBonus offers 2 kinds of points:
  • Basic points
    These are points that count towards membership levels.
  • Points for use These are the points that can be used for award travel and as a currency for buying products.

The validity of points varies and is based on the type of point and the membership level.
  • Basic points are valid during one qualification period.
  • Points for use are valid for 5 years for all memeber levels except Diamond and Pandion: those levels have no point validity. After losing Pandion or Diamond level benefits the counter for validity is reset to 5 years.

Basic points can be earned on all flights operated by
  • SAS. All flights, with the exception of flights with number 3000 - 3999 and 6000 - 9999
  • Widerøe. All flights, with the exception of PSO routes. An overview of eligible routes can be found here
  • Atlantic Airways. Please note that no points are earned on flight numbers RC001-399 and RC1000-9999.
  • StarAlliance partners. Point earnings is possible on all StarAlliance partners. Please note that not all booking classes may be eligible on all carriers. A detailed overview of earnings per airline can be found here.*

* Please note that only 'points for use' can be earned on AirBaltic and Ethiad Airways and only on selected routes.

Booking class
Critical for the determination of how many points will be earned is the booking class in which a flight is booked. A booking class is represented by a single character and can vary per flight segment in your booking.

A regular SAS booking via the SAS website doesn't explicitly state the booking class in the reservation, although it is possible to see in which class the booking will be done:

Step 1:
Select a suitable flight and click next (1), For flights fully operated by SK the booking site will show the points earned on the lower right side (!X!)


Step 2:
Click the Fare class link (2). A popup will show up showing the fare bases. The first letter is the booking class (3)


To check the booking classes later on, review the Electronx Itinerary SAS sent via mail:


Alternatively you can check the reservation at Saudia Airlines handy tool to easily recover the booking class. Just go to 'manage my booking', enter the e-ticket number (it starts with 117 for SAS bookings and can be found at the bottom of your booking confirmation email) and see the booking with the booking class explicitly stated as 'fare class'.

Star Alliance Benefits (for elites in other *A programs flying on SK)

Star Alliance Silver Benefits
You'll get nothing and like it?

Star Alliance Gold Benefits
Priority check-in: Yes
Fast-track security pass: Yes (for everyone on same itinerary?; excludes SK-operated fast-track security)
Extra baggage allowance: Yes (HBO fares might be excluded)
Preferred seats: Yes
Lounge access: Yes (for traveler and one guest; SAS-operated or Star Alliance-affiliated lounges only)
Priority baggage handling: Yes
Priority standby: Yes
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Old Mar 10, 15, 9:09 am
  #1  
Original Poster
 
Join Date: Feb 2013
Location: OSL
Programs: SK Diamond, LH SEN, KL Ivory, AY Basic, OZ silver
Posts: 1,096
SAS & Eurobonus Introduction / Frequently Asked Questions

Time to make a new FAQ / Introduction. A wiki entry will be attached.

The previous one was hopelessly outdated and even "un-sticky'd".

It's a bit work in progress, but please feel free to contribute.
UltraRant is offline  
Old Mar 10, 15, 12:06 pm
  #2  
 
Join Date: May 2014
Location: SVG
Programs: SK*G, AB Gold, FB Ivory, FB Petroleum, Club Carlson Gold
Posts: 10
The booking class can also easily be seen on the Electronic Itinerary PDF SAS sends you after you order a ticket.
Scando is offline  
Old Mar 11, 15, 2:03 am
  #3  
Original Poster
 
Join Date: Feb 2013
Location: OSL
Programs: SK Diamond, LH SEN, KL Ivory, AY Basic, OZ silver
Posts: 1,096
Please add it to the wiki.
UltraRant is offline  
Old Mar 11, 15, 10:21 am
  #4  
 
Join Date: May 2014
Location: SVG
Programs: SK*G, AB Gold, FB Ivory, FB Petroleum, Club Carlson Gold
Posts: 10
I don't have enough post to add thing to wikis yet.
Scando is offline  
Old Mar 11, 15, 11:35 am
  #5  
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Join Date: Sep 2014
Programs: SAS Diamond (Star Alliance Gold), BAEC Silver, Sixt Platinum.
Posts: 624
UltraRant, awesome wiki.
FlyingDanishPenguin is offline  
Old Mar 11, 15, 3:59 pm
  #6  
 
Join Date: Sep 2012
Location: AGH
Posts: 4,774
Originally Posted by Scando View Post
I don't have enough post to add thing to wikis yet.
Fixed that for you and also added how to see the booking class during the booking process.

@UltraRant
Great idea to refresh the FAQ!
fassy is offline  
Old Mar 11, 15, 6:47 pm
  #7  
 
Join Date: Feb 2014
Programs: SK Pandion, BA Silver
Posts: 158
How do I make edits to the Wiki?
ScandiGB is offline  
Old Mar 12, 15, 3:04 am
  #8  
 
Join Date: Sep 2012
Location: AGH
Posts: 4,774
Expand it, there is a Edit button on the bottom right
fassy is offline  
Old Mar 12, 15, 3:36 am
  #9  
 
Join Date: Feb 2014
Programs: SK Pandion, BA Silver
Posts: 158
Originally Posted by fassy View Post
Expand it, there is a Edit button on the bottom right
I can't see that button. Maybe I do not have enough posts.
ScandiGB is offline  
Old Mar 12, 15, 4:25 am
  #10  
 
Join Date: Sep 2012
Location: AGH
Posts: 4,774
Oh, right. I think you need more posts... Like 80?
fassy is offline  
Old Aug 25, 15, 10:32 am
  #11  
 
Join Date: Aug 2015
Location: London
Posts: 3
Can you confirm that SAS does not offer class upgrades using EB points for intra-European SAS flights? Many thanks, VV
VigorVitalis is offline  
Old Aug 25, 15, 10:37 am
  #12  
 
Join Date: Sep 2012
Location: AGH
Posts: 4,774
They don't. Why would you ever want to do that? Plus service in Europe is bad! The only reason to buy Plus is the flexibility which a point upgrade won't give you. For free drinks/snack use either OT upgrades or buy Plus with cash+points
fassy is offline  
Old Jan 8, 16, 10:33 pm
  #13  
 
Join Date: Mar 2015
Location: NYC (Primarily EWR)
Programs: UA 1K / *G; Le Club Accor Platinum; Marriott Bonvoy Gold; Hertz PC
Posts: 6,517
A totally random question, but asking because there are really good business-class fares originating in Europe for the summer, and as I am planning 2 trips to Europe this summer, as a US-based traveler who is *A, I was planning on booking the trips as nested legs.

The question is: are there business-class fares that are non-refundable / what are the rules around fees for changing / cancelling? I looked on the SAS website, and the only thing I saw was that SAS Business tickets are 'generally refundable', which gives me some pause given that this is a relatively vague statement to make.
PsiFighter37 is online now  
Old Jan 9, 16, 2:41 am
  #14  

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Join Date: Jul 2011
Location: Tokyo
Programs: JAL Diamond, SAS Eurobonus Gold, Marriott Titanium (LTP), Hilton Gold, IHG Gold
Posts: 9,784
Originally Posted by PsiFighter37 View Post
A totally random question, but asking because there are really good business-class fares originating in Europe for the summer, and as I am planning 2 trips to Europe this summer, as a US-based traveler who is *A, I was planning on booking the trips as nested legs.

The question is: are there business-class fares that are non-refundable / what are the rules around fees for changing / cancelling? I looked on the SAS website, and the only thing I saw was that SAS Business tickets are 'generally refundable', which gives me some pause given that this is a relatively vague statement to make.
There are non refundable business class fares on long haul. Z is typically non refundable. The fee for rebooking is pretty steep ~500€, and in case of cancellation it is exactly non refundable. I.e. you can only get the airport taxes and fees back.
CPH-Flyer is offline  
Old Jan 9, 16, 3:35 am
  #15  
 
Join Date: Oct 2011
Programs: EuroBonus Diamond, Delta Skymiles Diamond, BAEC LTG, Hilton Diamond, Starwood Gold
Posts: 1,856
Discounted business requires you to have a Saturday->Sunday night in your journey, otherwise it doesn't show up as a fare.
FlyingMoose is offline  

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