Revised food & beverage offering for Go / Plus & Business starting Q2/2014
#31
Join Date: Nov 2009
Location: EFHK - HEL
Programs: AY, LH, KL, SK, D8, Marriott, Melia.
Posts: 609
#32
Join Date: Feb 2013
Location: OSL
Programs: SK Diamond, LH SEN, KL Ivory, AY Basic, OZ silver
Posts: 1,103
And with the Norwegian alcohol prices you'd only be allowed to look at the bottle for 5 Euro.
The 'I' in this case is of course fully hypothetical, as I'm perfectly able to buy my own drinks and I don't drink booze on 30.000+ft.
For me it would be okay if alcohol on all airlines in all service classes are banned permanently. I also enjoy a good wine or drink during the C meal service or a good honest beer after a long day of work flying back home - but I have seen too many people who get boozed up in the lounge, barely make it to their seats and continue to drink like they are sitting in a bar.
Usually the FA should keep an eye on intoxicated passengers but to my experience they don't and just hand out another whisky or wine. Espacially in LH economy to the US I have seen it a lot of times that some larger groups (usualy groups of young men) get drunk pretty bad and nobody cares. Even more fun are OpUps into C when people like this think they now need to try every single drink they get offered, getting loud and annoying.
Personaly I do not enjoy sitting close to this guys. I hate even sitting in a train or bus next to a guy who smells like a bum living on cheap booze and behaves like an idiot. On a train or bus at least I usually have the option to move to some other seat - pretty difficult on a airplane and also the ride is probably not 2 hours but at least 8.
Not to think about saftey, like in an emergency...
Anyway, I know probably 99% of all travelers do not share this opinion and enjoy getting served alcohol on flights. So be it
Usually the FA should keep an eye on intoxicated passengers but to my experience they don't and just hand out another whisky or wine. Espacially in LH economy to the US I have seen it a lot of times that some larger groups (usualy groups of young men) get drunk pretty bad and nobody cares. Even more fun are OpUps into C when people like this think they now need to try every single drink they get offered, getting loud and annoying.
Personaly I do not enjoy sitting close to this guys. I hate even sitting in a train or bus next to a guy who smells like a bum living on cheap booze and behaves like an idiot. On a train or bus at least I usually have the option to move to some other seat - pretty difficult on a airplane and also the ride is probably not 2 hours but at least 8.
Not to think about saftey, like in an emergency...
Anyway, I know probably 99% of all travelers do not share this opinion and enjoy getting served alcohol on flights. So be it
Anyway, I must be your neighbor on a lot of flights as my experiences are very similar. I have nothing to add here.
Anyway, I wouldn't miss the alcohol, really. I hardly take any alcohol myself on long haul, for a few reasons. I can't imagine that selling beer at 'reasonable' prices would stop anyone from buying, nor will it stop incidental travelers (especially in Scandinavia) from choosing SK. It may scare off a few frequent flyers who really enjoy some booze. Remember that the best known alternative here in Norway is DY, who even ask about 1000NOK just for a checked in bag, a meal and a drink on a return flight with their long haul product, so 30 NOK for a can of beer is survivable. Plus that Scandinavians aren't used to cheap, let alone free alcohol. I don't think it'd stop many American customers either, as for example *A partner UA has the same practice for what I know (and at even higher prices)...
#33
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,187
Seems like they've been writing black digits for a while now: http://en.wikipedia.org/wiki/Scandin...usiness_trends
India banned the serving of alcohol on all domestic flights after people got rowdy in when private operators differentiated themselves with full service and free flowing booze back in the 90s. I'm sure nordic regulators will be happy to comply and institute such rules. Please ask your representative at the next town hall meeting!
#34
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,107
"Tarjoamme ruokaa ja juotavaa lennolla Aasiaan tai Yhdysvaltoihin. Yölennoilla ennen laskeutumista tarjoillaan aamiainen ja päivälennoilla kevyt ateria. Alkoholittomat ruokajuomat sisältyvät SAS Go -lipun hintaan. Alkoholijuomia voi ostaa Our Cafésta. Siellä myydään myös pikkupurtavaa, virvokkeita, tuoremehua ja makeisia aterioiden välillä."
http://www.flysas.com/fi/travel-info...lights/SAS-Go/
#35
Join Date: Mar 2013
Location: Aarhus
Programs: SAS EBG, EK Gold, GF Gold, CC Gold, BW Diamond, Scandic 3rd Floor
Posts: 62
More problematic is the damn lack of chocolate muffins on theC CPH-SFO route! I flew it in early december and they told us they were sold out. Flew it again last week and the same story. This time she said that they arent being made anymore which buggles my mind since i had plenty of them on my last trip to BHX 3 weeks ago :S
#36
Original Poster
Join Date: Aug 2007
Location: CPH
Programs: EBG, M&M SEN, FB Gold
Posts: 507
It is not good The text on the web site was true - they are removing the drinks from SAS Go.
On March 1st it should be over as they are removing the service of Wine/Beer during the meal service.
Source: http://bonusfeber.dk/sas-skaerer-ser...-langruter-go/
(danish link)
Br,
HerrO
On March 1st it should be over as they are removing the service of Wine/Beer during the meal service.
Source: http://bonusfeber.dk/sas-skaerer-ser...-langruter-go/
(danish link)
Br,
HerrO
#37
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,183
It is not good The text on the web site was true - they are removing the drinks from SAS Go.
On March 1st it should be over as they are removing the service of Wine/Beer during the meal service.
Source: http://bonusfeber.dk/sas-skaerer-ser...-langruter-go/
(danish link)
Br,
HerrO
On March 1st it should be over as they are removing the service of Wine/Beer during the meal service.
Source: http://bonusfeber.dk/sas-skaerer-ser...-langruter-go/
(danish link)
Br,
HerrO
Where did they announce it? Or just communicated to TAs or travel business insiders?
#38
Original Poster
Join Date: Aug 2007
Location: CPH
Programs: EBG, M&M SEN, FB Gold
Posts: 507
It was lauched internally in SAS late this week to all cabin crews flying TATL.
Br,
HerrO
#39
Join Date: May 2006
Location: SYD or GOT
Programs: OZ Lifetime-DMPL*G, AF*G, SPG Plat, Hertz PC
Posts: 803
Revised food offering from 1 March
Press release from SK announcing changes to food offering from 1 March.
Short haul
- Offering simplified 2 categories into intra-nordic and European flights.
- Breakfast in SAS Go for domestic routes is no longer free. Can be purchased as per European routes.
- SAS Plus on European routes will now have an option of hot dinner on evening departures with hot bread and drinks served in Orrefors glass.
- Cafe selection will still be available free of charge for SAS plus
Intercontinental routes
- Champagne before departure reintroduced on SAS Business for intercontinental routes
- SAS Go passengers will be provided a bottle of water at seat for intercontinental routes, alcohol free drinks provided with meals.
- Alcoholic drinks remain free of charge in SAS Plus and SAS Business
Short haul
- Offering simplified 2 categories into intra-nordic and European flights.
- Breakfast in SAS Go for domestic routes is no longer free. Can be purchased as per European routes.
- SAS Plus on European routes will now have an option of hot dinner on evening departures with hot bread and drinks served in Orrefors glass.
- Cafe selection will still be available free of charge for SAS plus
Intercontinental routes
- Champagne before departure reintroduced on SAS Business for intercontinental routes
- SAS Go passengers will be provided a bottle of water at seat for intercontinental routes, alcohol free drinks provided with meals.
- Alcoholic drinks remain free of charge in SAS Plus and SAS Business
#40
Join Date: Nov 2009
Location: EFHK - HEL
Programs: AY, LH, KL, SK, D8, Marriott, Melia.
Posts: 609
SAS adjusts and improves onboard offering from 1st of March 2014
http://news.cision.com/sas/r/sas-adj...ering,c9544080
As a part of the continuous development of SAS' service concept, SAS has
developed the onboard food and beverage offering to improve the customer
experience. The adjustments follow a broad customer survey and are introduced
from beginning of March and onwards.
In June 2013 SAS launched the new service concept SAS Go & Plus which has been
overall well-received by SAS customers. A customer survey, with more than 4500
respondents, shows that the customers appreciate SAS Go & Plus for its
simplicity and 85% of the customers are positive or neutral to the concept.
Furthermore, they suggest to streamline and improve the offering additionally.
There are three main initiatives in the development of SAS Go & Plus:
Improvements of the food and beverage offering; adjustments of onboard concept
and clarification of the difference between SAS Go & SAS Plus.
- We introduced SAS Go & Plus to make travel easier for our customers. By
clarifying and improving our on board offering we want to ensure a pleasant and
joyful overall experience for customers when they choose SAS says Snorre
Andresen, Vice President Product Management and Development at SAS.
The first changes to the onboard concept come into effect 1 March and again on
20 March. The improvements of meals are ongoing.
Facts about improvements and adjustments
SAS improves food experience on board
SAS customers appreciate proper meals on longer flights, and snacks and
beverages on shorter flights. SAS reduces the number of menu variants and
introduces a more clear concept for flights within Europe: one for the Nordic
region and one for flights to Europe.
· SAS Plus includes a new evening meal and drinks served in classic
Orreforsglass
· Warm bread with the meal.
· The cafe offers a selection of fresh food, such as sandwiches salads and hot
wraps.
· The cafe menu is continually updated with seasonal news.
Improvements and adjustments to intercontinental onboard offerings
The dining experience will be enhanced on intercontinental flights for SAS Go &
Plus and Business.
· All meals will be renewed or enhanced and the food presentation improved
with new design and packaging.
· Along with other treats, pre-departure champagne will be re-introduced in
Business. SAS Go includes pre-departure still water and one non-alcoholic drink
together with meals. Alcoholic beverages are included in SAS Business and Plus,
and are for sale in SAS Go.
SAS clarifies the difference between SAS Go and Plus
SAS Plus includes everything, also food and drinks onboard, and with SAS Go food
and drinks are for purchase.
· Breakfast included in SAS Plus and available for purchase in SAS Go. It is
possible to buy breakfast with EuroBonus points.
· Coffee, tea and newspaper are as always included for all travelers with SAS.
As a part of the continuous development of SAS' service concept, SAS has
developed the onboard food and beverage offering to improve the customer
experience. The adjustments follow a broad customer survey and are introduced
from beginning of March and onwards.
In June 2013 SAS launched the new service concept SAS Go & Plus which has been
overall well-received by SAS customers. A customer survey, with more than 4500
respondents, shows that the customers appreciate SAS Go & Plus for its
simplicity and 85% of the customers are positive or neutral to the concept.
Furthermore, they suggest to streamline and improve the offering additionally.
There are three main initiatives in the development of SAS Go & Plus:
Improvements of the food and beverage offering; adjustments of onboard concept
and clarification of the difference between SAS Go & SAS Plus.
- We introduced SAS Go & Plus to make travel easier for our customers. By
clarifying and improving our on board offering we want to ensure a pleasant and
joyful overall experience for customers when they choose SAS says Snorre
Andresen, Vice President Product Management and Development at SAS.
The first changes to the onboard concept come into effect 1 March and again on
20 March. The improvements of meals are ongoing.
Facts about improvements and adjustments
SAS improves food experience on board
SAS customers appreciate proper meals on longer flights, and snacks and
beverages on shorter flights. SAS reduces the number of menu variants and
introduces a more clear concept for flights within Europe: one for the Nordic
region and one for flights to Europe.
· SAS Plus includes a new evening meal and drinks served in classic
Orreforsglass
· Warm bread with the meal.
· The cafe offers a selection of fresh food, such as sandwiches salads and hot
wraps.
· The cafe menu is continually updated with seasonal news.
Improvements and adjustments to intercontinental onboard offerings
The dining experience will be enhanced on intercontinental flights for SAS Go &
Plus and Business.
· All meals will be renewed or enhanced and the food presentation improved
with new design and packaging.
· Along with other treats, pre-departure champagne will be re-introduced in
Business. SAS Go includes pre-departure still water and one non-alcoholic drink
together with meals. Alcoholic beverages are included in SAS Business and Plus,
and are for sale in SAS Go.
SAS clarifies the difference between SAS Go and Plus
SAS Plus includes everything, also food and drinks onboard, and with SAS Go food
and drinks are for purchase.
· Breakfast included in SAS Plus and available for purchase in SAS Go. It is
possible to buy breakfast with EuroBonus points.
· Coffee, tea and newspaper are as always included for all travelers with SAS.
#41
Join Date: Nov 2009
Location: EFHK - HEL
Programs: AY, LH, KL, SK, D8, Marriott, Melia.
Posts: 609
Post to this thread:
http://www.flyertalk.com/forum/sas-e...our-meals.html
Only one non-alcohol drink is included in SAS GO intercontinental route with a meal. Read from thread link above
http://www.flyertalk.com/forum/sas-e...our-meals.html
Only one non-alcohol drink is included in SAS GO intercontinental route with a meal. Read from thread link above
#42
Join Date: Aug 2006
Location: CPH
Programs: SK Diamond (*G), HH Gold
Posts: 580
A friend of mine was on CPH-SFO yesterday in GO. He told me that a lot of pax were extremely unhappy with the changes (especially no wine or beer with the meal) in GO so the FA's had to take a lot of heat. Poor them as they are just the messengers. Not everyone travelling SK is a frequent flyer updated with the latest changes in service concepts so this must have been an unpleasant surprise for all those looking forward to a beer or a glass of wine with the meal. Especially when this kind of service is still standard on most other airlines when flying IC.
#44
Join Date: Jan 2012
Location: Koala Lemur
Programs: SK EBD LTG (*G)
Posts: 2,447
At least it was communicated that you get a bottle of water at boarding time, which was a practice for some time, wasn't it. I hardly need more (if a drink for meals is included on top of that). But I can imagine that people that prefer to spend time in toilets to sleeping might find it disappointing