Feb 7, 2018, 3:10 am
Last edit by: jamesbrownontheroad
Overview
Stockholm-Arlanda Airport has four terminals: T2 (international only), T3, T4 and T5. The original domestic/international distinction between terminals 3, 4 and 5 no longer applies.
Since 2023, T4 and T5 are connected airside by a new corridor. T4 gates are prefixed C, and T5 gates are prefixed D, E and F depending on which pier they’re in.
Terminal 2
This is a small international terminal serving most of the Oneworld airlines (BA, IB), most Skyteam airlines (AF, DL, KL) and some others like Easyjet, Transavia and Vueling.
Check-in is located on the 3rd floor. Desks 1-30 for KL, AF and BA are located in the south-eastern end of the terminal, while desks 51-60 for AY and IB are located in the north-western end of the terminal.
The single security control is on the 3rd floor, close to check-in desk 30. There is a priority lane for security. Walking from check-in to the gates should take 1-4 minutes (plus security).
After security, most shops and restaurants, as well as jetway gates 62-68 for Schengen flights, are located on the 3rd floor. The Schengen area also includes bus gates 61A-C on the 2nd floor, which are also used for bus transfers to and from terminal 5 and from terminal 4. The stairs down to these gates are located opposite gate 64. The Schengen area also includes a restaurant and the Menzies Aurora Lounge on the 4th floor. This is the only lounge in this terminal.
Both passport control points to leave and enter Schengen are located on the 4th floor. The non-Schengen area includes jetway gates 86-87 on the 4th floor, and bus gates 70-72 on the 2nd floor, which are also used for bus transfers to and from terminal 5. There are no lounges, restaurants or shops in the non-Schengen area, only a single vending machine.
Terminal 3
T3 has been closed since the Covid-19 pandemic. PopulAir (formerly Amapola) flights use aircraft stands at T3 but passengers board through bus gates in T5.
Terminal 4
Previously ARN's domestic terminal, T4 is now connected to T5 by an airside corridor from Terminal 5. If you have a valid boarding pass for any flight departing from either T4 or T5, you can pass through security at either terminal. Once airside, it takes about 7-10 minutes to walk between the T4 and T5.
Departing, only Ryanair check-in takes place landside at T4. All other airlines that use T4 are handled through T5. Arriving, all arrivals in T4 use the airside corridor to baggage reclaim and exit via T5.
Check-in is on the 2nd floor with security control on the 3rd floor. The main security point can be reached directly upstairs from the check-in desks, while the fast track control point can be reached from the southern end of Sky City.
T4 gates are numbered C30-C44. Gates C31-C44 have jetways and are located on the 3rd floor, while bus gates C30B-C30D are located on the 2nd floor. There is a small 3rd party lounge operated by Menzies.
Airside bus transfers to T2 and T5 are available from gate C31.
Terminal 5
Terminal 5 serves SAS and all other Star Alliance airlines, plus AY and QR from Oneworld and all other airlines not flying from T2.
Check-in is located in the departure hall on the 3rd floor. SK and partners (LH, OS, LX, AI, FI, BT) check in at desks 71-90 at the north-eastern end of the departure hall, Norwegian has desks 1-12 at the southern end (close to Sky City), while check-in for other airlines is flexible.
There is a single consolidated security checkpoint in T5 which brings you out near the base of the F pier.
The gates are divided into three piers: D, E and F (C pier is in T4). In the D pier are gates D11-D24 (D17-D20 are after passport control for non-Schengen). In the E pier are gates E1-E10 (all Schengen), and in the F pier are gates F26-F39 (on the concourse level Schengen destinations) and gates F58-F69 (on the floor above for non-Schengen destinations).
The passport control for F58-F69 is located on the 3rd floor, immediately before reaching the pier. This pier is used for most SK long-haul flights, most SK flights outside of Schengen, most other long-haul flights from airlines such as TG, SQ, AI, CA, ET, EK, and QR, some other Star Alliance flights from e.g. LH, and charter airlines.
Bus gate F5 within Schengen on the 2nd floor is used for bus transfers from terminal 4, and to and from terminal 2.
Bus gate F1 on the 2nd floor outside Schengen is used for bus transfers to terminal 2 and pier B.
There are four lounges in T5:
The two SAS lounges are the only Star Alliance lounges available in T5. There are no lounges after passport control in either of the gate areas for non-Schengen destinations.
Opposite the elevators and stairs to the lounges, near gate E1 is an SAS service desk. This desk handles airlines such as SK, LH, OS, LX, CA, TG, AI, QR, FI, BT, and a few others. There is no transfer desk which serves Star Alliance members not handled by SK, i.e. SQ, A3, TP, ET, UA, TK.
There are airline service desks in the non-Schengen departure area of the F-pier, but these are not permanently staffed.
Landside transfer
To transfer between the terminals, the following options are available landside, outside the secure area.
Walking – It is recommended to walk indoors. To walk between T5 and the other terminals, you need to walk through the 3rd floor of Sky City. When you pass through T4, you need to go down to the 2nd floor at one end of the terminal and up to the 3rd floor again in the other end of the terminal – there are elevators available. Approximate walking times: T2-T3 3 minutes; T2-T4 5 minutes; T2-T5 10-15 minutes; T3-T4 5 minutes; T3-T5 10-15 minutes; T4-T5 5-8 minutes.
Train – It is possible to use the Arlanda Express train for transfers between T2/T3 and T5 and v.v. The train leaves from underground stations at both ends. During most of the day, there are trains every 15 minutes. The journey itself takes 1 minute.
Bus – There are three landside buses for the long-term parking which can also be used for transfers from T5-T4, T5-T2, and T4-T2. To reach T3, take the bus to T2 and walk from there. Note that these are one-way buses, so it is not possible to use these buses the other way, e.g. T2-T5. Bus number 4 leaves from bus stop 4 with 8 departures per hour, while buses number 3 and P1 leave from bus stop number 3 with 4 departures each per hour. Buses number 3 and 4 also stop in front of Sky City.
Airside transfer within SchengenMost transfers within Schengen happen within Terminal 5.
If you need to transfer within Schengen between Terminals 5 and 2, a transfer bus is available on request from 06.00-22.00. Go to gates 61C in Terminal 2, and gates T11 and F5 in Terminal 5. The bus must be summoned by pressing a call button.
Airside transfer from a non-Schengen country to a Schengen country
In Terminal 5, you will arrive gates D17-20 or gates F58-69 of Terminal 5.
Transferring from outside the Schengen Area to a Schengen country, you will go through passport control and then security. The signage immediately after immigration can be confusing, since it does not clearly say "Tranfers" or "Connections". Look instead for signage towards numbered gates. Do not go towards baggage reclaim. You will need to scan the boarding pass for your next flight to clear security.
Airside transfer from a non-Schengen country to another non-Schengen country
Transferring from outside the Schengen Area to another destination outside the Schengen Area, you do not need to pass through passport control. If you arrive and depart from an F gate, you can walk through a security checkpoint. If you arrive and depart from D and F gate areas, a bus transfer is available. Find the bus at gate D24 (for non-Schengen gates D17-20), and gate F1 (for non-Schengen arrivals to gates F58-F69). You will normally have to press a button to call for the bus. The bus can also connect you to gate 70 in the non-Schengen area of Terminal 2.
Sky City
Sky City is the name of the complex located landside between T4 and T5 with offices, shops, restaurants, two hotels, a drug store and the entrance to the underground Arlanda Central Station.
If you arrive or depart on an SL, SJ or Vy train, you will pass through Arlanda Central Station. The Arlanda Express train to Stockholm Central Station, meanwhile, leaves from two dedicated stations: Arlanda North under terminal 5, and Arlanda South located under and between terminals 2 and 4.
Hotels
The Radisson Blu Arlanda and the Clarion Hotel Arlanda are accessed directly from within the Sky City concourse, without going outside. They are the closest in-airport hotels to the terminals.
The Comfort Hotel Arlanda is accessed by following the corridor from Sky City past the other two hotels, descending an escalator to street level, and crossing the street. The walking distance is approximately 200 metres further than the hotels in Sky City, but the difference in price can justify this.
If your SAS flight is delayed or cancelled overnight, you will most likely receive a voucher to one of these hotels, usually the Clarion.
Additionally, there are hotels elsewhere on the airport which are accessible by the free and frequent ALFA airport transfer bus. These include the Radisson Blu Arlandia (not to be confused with the Radisson Blu Arlanda above), the Forenom Aparthotel, and the Jumbo Stay Hostel - the world’s only hotel in a retired Boeing 747 jet.
Other hotels such as the Quality Hotel Arlandastad XPO might have the word “Arlanda” in the name but are not on the airport itself and require paid or less frequent complimentary hotel shuttles, normally from the bus stops outside T4.
Airport/city transfers
Taxis are available outside arrivals.
Arlanda Express trains depart from Arlanda North (T5) and Arlanda South (T2) non-stop to Stockholm Central. Journey time 18 minutes. 320kr one way, 600kr return, group discounts available, children free.
Local SL, UL and Mälartåg trains, as well as long-distance SJ and Vy trains, depart from a separate station Arlanda Central (under Sky City). Your ticket must include a special airport station entry/exit fee to use any of these trains. Including the fee, a 120-minute SL ticket anywhere in Stockholm costs 171kr. Journey time approximately 40 minutes
Flyggbussarna, Flixbus and Vy buses depart from outside T3. Journey time approximately 45-60 minutes.
The cheapest but slowest route from Arlanda to Stockholm uses SL buses and trains via Mârsta. Every 30 minutes a bus (line 583) connects Sky City and T2 to Märsta station, from where SL trains (lines 41 and 42) depart towards Stockholm Odenplan, Stockholm City Södertälje and Nynäshamn. 39kr single ticket, total journey time approx. 60 minutes to central Stockholm.
Stockholm-Arlanda Airport has four terminals: T2 (international only), T3, T4 and T5. The original domestic/international distinction between terminals 3, 4 and 5 no longer applies.
Since 2023, T4 and T5 are connected airside by a new corridor. T4 gates are prefixed C, and T5 gates are prefixed D, E and F depending on which pier they’re in.
Terminal 2
This is a small international terminal serving most of the Oneworld airlines (BA, IB), most Skyteam airlines (AF, DL, KL) and some others like Easyjet, Transavia and Vueling.
Check-in is located on the 3rd floor. Desks 1-30 for KL, AF and BA are located in the south-eastern end of the terminal, while desks 51-60 for AY and IB are located in the north-western end of the terminal.
The single security control is on the 3rd floor, close to check-in desk 30. There is a priority lane for security. Walking from check-in to the gates should take 1-4 minutes (plus security).
After security, most shops and restaurants, as well as jetway gates 62-68 for Schengen flights, are located on the 3rd floor. The Schengen area also includes bus gates 61A-C on the 2nd floor, which are also used for bus transfers to and from terminal 5 and from terminal 4. The stairs down to these gates are located opposite gate 64. The Schengen area also includes a restaurant and the Menzies Aurora Lounge on the 4th floor. This is the only lounge in this terminal.
Both passport control points to leave and enter Schengen are located on the 4th floor. The non-Schengen area includes jetway gates 86-87 on the 4th floor, and bus gates 70-72 on the 2nd floor, which are also used for bus transfers to and from terminal 5. There are no lounges, restaurants or shops in the non-Schengen area, only a single vending machine.
Terminal 3
T3 has been closed since the Covid-19 pandemic. PopulAir (formerly Amapola) flights use aircraft stands at T3 but passengers board through bus gates in T5.
Terminal 4
Previously ARN's domestic terminal, T4 is now connected to T5 by an airside corridor from Terminal 5. If you have a valid boarding pass for any flight departing from either T4 or T5, you can pass through security at either terminal. Once airside, it takes about 7-10 minutes to walk between the T4 and T5.
Departing, only Ryanair check-in takes place landside at T4. All other airlines that use T4 are handled through T5. Arriving, all arrivals in T4 use the airside corridor to baggage reclaim and exit via T5.
Check-in is on the 2nd floor with security control on the 3rd floor. The main security point can be reached directly upstairs from the check-in desks, while the fast track control point can be reached from the southern end of Sky City.
T4 gates are numbered C30-C44. Gates C31-C44 have jetways and are located on the 3rd floor, while bus gates C30B-C30D are located on the 2nd floor. There is a small 3rd party lounge operated by Menzies.
Airside bus transfers to T2 and T5 are available from gate C31.
Terminal 5
Terminal 5 serves SAS and all other Star Alliance airlines, plus AY and QR from Oneworld and all other airlines not flying from T2.
Check-in is located in the departure hall on the 3rd floor. SK and partners (LH, OS, LX, AI, FI, BT) check in at desks 71-90 at the north-eastern end of the departure hall, Norwegian has desks 1-12 at the southern end (close to Sky City), while check-in for other airlines is flexible.
There is a single consolidated security checkpoint in T5 which brings you out near the base of the F pier.
The gates are divided into three piers: D, E and F (C pier is in T4). In the D pier are gates D11-D24 (D17-D20 are after passport control for non-Schengen). In the E pier are gates E1-E10 (all Schengen), and in the F pier are gates F26-F39 (on the concourse level Schengen destinations) and gates F58-F69 (on the floor above for non-Schengen destinations).
The passport control for F58-F69 is located on the 3rd floor, immediately before reaching the pier. This pier is used for most SK long-haul flights, most SK flights outside of Schengen, most other long-haul flights from airlines such as TG, SQ, AI, CA, ET, EK, and QR, some other Star Alliance flights from e.g. LH, and charter airlines.
Bus gate F5 within Schengen on the 2nd floor is used for bus transfers from terminal 4, and to and from terminal 2.
Bus gate F1 on the 2nd floor outside Schengen is used for bus transfers to terminal 2 and pier B.
There are four lounges in T5:
- The SAS Gold Lounge is for Star Alliance Gold cardholders.
- The SAS Business Lounge is for Star Alliance Business Class and Plus Class passengers.
- Pearl Lounge is operated by Menzies for TP, Priority Pass and airlines not within Star Alliance.
- American Express Pop-Up lounge is for eligible card holders, located at the base of the F pier.
The two SAS lounges are the only Star Alliance lounges available in T5. There are no lounges after passport control in either of the gate areas for non-Schengen destinations.
Opposite the elevators and stairs to the lounges, near gate E1 is an SAS service desk. This desk handles airlines such as SK, LH, OS, LX, CA, TG, AI, QR, FI, BT, and a few others. There is no transfer desk which serves Star Alliance members not handled by SK, i.e. SQ, A3, TP, ET, UA, TK.
There are airline service desks in the non-Schengen departure area of the F-pier, but these are not permanently staffed.
Landside transfer
To transfer between the terminals, the following options are available landside, outside the secure area.
Walking – It is recommended to walk indoors. To walk between T5 and the other terminals, you need to walk through the 3rd floor of Sky City. When you pass through T4, you need to go down to the 2nd floor at one end of the terminal and up to the 3rd floor again in the other end of the terminal – there are elevators available. Approximate walking times: T2-T3 3 minutes; T2-T4 5 minutes; T2-T5 10-15 minutes; T3-T4 5 minutes; T3-T5 10-15 minutes; T4-T5 5-8 minutes.
Train – It is possible to use the Arlanda Express train for transfers between T2/T3 and T5 and v.v. The train leaves from underground stations at both ends. During most of the day, there are trains every 15 minutes. The journey itself takes 1 minute.
Bus – There are three landside buses for the long-term parking which can also be used for transfers from T5-T4, T5-T2, and T4-T2. To reach T3, take the bus to T2 and walk from there. Note that these are one-way buses, so it is not possible to use these buses the other way, e.g. T2-T5. Bus number 4 leaves from bus stop 4 with 8 departures per hour, while buses number 3 and P1 leave from bus stop number 3 with 4 departures each per hour. Buses number 3 and 4 also stop in front of Sky City.
Airside transfer within SchengenMost transfers within Schengen happen within Terminal 5.
If you need to transfer within Schengen between Terminals 5 and 2, a transfer bus is available on request from 06.00-22.00. Go to gates 61C in Terminal 2, and gates T11 and F5 in Terminal 5. The bus must be summoned by pressing a call button.
Airside transfer from a non-Schengen country to a Schengen country
In Terminal 5, you will arrive gates D17-20 or gates F58-69 of Terminal 5.
Transferring from outside the Schengen Area to a Schengen country, you will go through passport control and then security. The signage immediately after immigration can be confusing, since it does not clearly say "Tranfers" or "Connections". Look instead for signage towards numbered gates. Do not go towards baggage reclaim. You will need to scan the boarding pass for your next flight to clear security.
Airside transfer from a non-Schengen country to another non-Schengen country
Transferring from outside the Schengen Area to another destination outside the Schengen Area, you do not need to pass through passport control. If you arrive and depart from an F gate, you can walk through a security checkpoint. If you arrive and depart from D and F gate areas, a bus transfer is available. Find the bus at gate D24 (for non-Schengen gates D17-20), and gate F1 (for non-Schengen arrivals to gates F58-F69). You will normally have to press a button to call for the bus. The bus can also connect you to gate 70 in the non-Schengen area of Terminal 2.
Sky City
Sky City is the name of the complex located landside between T4 and T5 with offices, shops, restaurants, two hotels, a drug store and the entrance to the underground Arlanda Central Station.
If you arrive or depart on an SL, SJ or Vy train, you will pass through Arlanda Central Station. The Arlanda Express train to Stockholm Central Station, meanwhile, leaves from two dedicated stations: Arlanda North under terminal 5, and Arlanda South located under and between terminals 2 and 4.
Hotels
The Radisson Blu Arlanda and the Clarion Hotel Arlanda are accessed directly from within the Sky City concourse, without going outside. They are the closest in-airport hotels to the terminals.
The Comfort Hotel Arlanda is accessed by following the corridor from Sky City past the other two hotels, descending an escalator to street level, and crossing the street. The walking distance is approximately 200 metres further than the hotels in Sky City, but the difference in price can justify this.
If your SAS flight is delayed or cancelled overnight, you will most likely receive a voucher to one of these hotels, usually the Clarion.
Additionally, there are hotels elsewhere on the airport which are accessible by the free and frequent ALFA airport transfer bus. These include the Radisson Blu Arlandia (not to be confused with the Radisson Blu Arlanda above), the Forenom Aparthotel, and the Jumbo Stay Hostel - the world’s only hotel in a retired Boeing 747 jet.
Other hotels such as the Quality Hotel Arlandastad XPO might have the word “Arlanda” in the name but are not on the airport itself and require paid or less frequent complimentary hotel shuttles, normally from the bus stops outside T4.
Airport/city transfers
Taxis are available outside arrivals.
Arlanda Express trains depart from Arlanda North (T5) and Arlanda South (T2) non-stop to Stockholm Central. Journey time 18 minutes. 320kr one way, 600kr return, group discounts available, children free.
Local SL, UL and Mälartåg trains, as well as long-distance SJ and Vy trains, depart from a separate station Arlanda Central (under Sky City). Your ticket must include a special airport station entry/exit fee to use any of these trains. Including the fee, a 120-minute SL ticket anywhere in Stockholm costs 171kr. Journey time approximately 40 minutes
Flyggbussarna, Flixbus and Vy buses depart from outside T3. Journey time approximately 45-60 minutes.
The cheapest but slowest route from Arlanda to Stockholm uses SL buses and trains via Mârsta. Every 30 minutes a bus (line 583) connects Sky City and T2 to Märsta station, from where SL trains (lines 41 and 42) depart towards Stockholm Odenplan, Stockholm City Södertälje and Nynäshamn. 39kr single ticket, total journey time approx. 60 minutes to central Stockholm.
Connections in Stockholm (ARN)
Jun 6, 2023, 6:04 am
#691
Join Date: Oct 2006
Location: YQR
Posts: 2,762
We had an odd experience yesterday coming off our YYZ flight. Our gate was 13 in T5 and we were connecting to an F gate. We followed the connection signs and ended up at a closed security station. There is a sign they’re instructing to push the call button. Someone answered and said they’d send someone over. About 10 minutes later a pleasant security officer shows up and screens us (2 of us + 3 others). We exit and end up at a closed door with another call button. We are instructed to go down two floors to wait for a bus. Down we go, another call button, and 14 minutes later a bus arrives. Over to the F gates. On es there, we have to fight against a long immigration line, up an elevator, and then against another immigration line. Once more through security and we are good. A one hour connection left us at the gate with 15 minutes to departure time. Our plane was 10 minutes early arriving so it was just as well!
Somehow, there must be a better way to do this (we just followed instructions as they were given)! It seemed rather haphazard and not well thought through.
Other than that: lovely crew on the YYZ flight. The A321 neo is a nice aircraft. Lovely crew on the LhR flight as well, but if I’m paying for international business class I’d like the middle seat in the front cabin area to be left free. It wasn’t a fun squeeze.
Unless the connection process is changed, I would give ARN a miss for the route we were taking. We were originally booked via CPH , which we are well familiar with, so ARN wasn’t the first choice anyhow. Nice people everywhere in the airport, though..
Somehow, there must be a better way to do this (we just followed instructions as they were given)! It seemed rather haphazard and not well thought through.
Other than that: lovely crew on the YYZ flight. The A321 neo is a nice aircraft. Lovely crew on the LhR flight as well, but if I’m paying for international business class I’d like the middle seat in the front cabin area to be left free. It wasn’t a fun squeeze.
Unless the connection process is changed, I would give ARN a miss for the route we were taking. We were originally booked via CPH , which we are well familiar with, so ARN wasn’t the first choice anyhow. Nice people everywhere in the airport, though..
Jun 6, 2023, 6:33 am
#692
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G, LTG), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 22,351
Depending on your passport, it might have been quicker to just go through the immigration for a Schengen connection, then walk to F and go through exit passport control again. While also not effective, probably faster.
Plus is highest cabin class intra Europe, so it is only a PY product. If you redeem, you will pay J redemptions, as Star Alliance still have not managed the alliance wide PY redemptions.
Plus is highest cabin class intra Europe, so it is only a PY product. If you redeem, you will pay J redemptions, as Star Alliance still have not managed the alliance wide PY redemptions.
Jun 6, 2023, 8:25 am
#694
Join Date: Mar 2006
Location: UME 🇸🇪 / NWI🇬🇧
Programs: SJ, SAS, DL
Posts: 1,795
(Edit: SK947 ARN-YYZ departed a few hours later from gate 18, so it must have been towed to one of the non-Schengen gates at the end of the same pier for the next departure).
Last edited by jamesbrownontheroad; Jun 6, 2023 at 8:39 am
Jun 6, 2023, 12:11 pm
#695
Join Date: Oct 2006
Location: YQR
Posts: 2,762
I am going by what EF tells me, so maybe it was another gate number. When off the plane we were in a noarrow-ish corridor. C gates were to the right and the connections direction to the left. The corridor quickly turned right and there was a small security area with a grill/gate (later opened by the security officer) or we could have carried on but I’m not sure where that went. Once through the little security area we descended a set of stairs where there was a gate area, and then we went down another two sets of stairs to the bus area, which was basically just a small area at the bottom of a stairwell and next to an elevator. That whole process was ok, if somewhat confusing. It’s the process at the F gates that seemed the most haphazard as we had to basically push our way through hordes of people. It was not setup at all for counter traffic. Given that SAS is trying to get NA traffic through connections to other European cities I would have thought this would be planned better. In any case, we made the connection and all was fine so that’s all one really cares about.
Aug 14, 2023, 6:25 pm
#696
Join Date: Oct 2010
Location: USA
Programs: DL PM - IC RA - HHonors Gold - Hertz Gold - AA - US - CO - Choice Privileges
Posts: 1,748
50 minute connection today ORD-ARN-GOT - SAS Business / SAS Plus. The 50 minute connection wasn't a concern as the alternative was a later flight to GOT or a train to GOT. The departure from the plane wasn't an issue but the entrance to immigration was an issue. At the top of a flight of stairs was an individual blocking the stairs / escalator (the escalator wasn't working for some reason); and we waited and waited. After some time the stairs were unblocked but immigration was chaos at best. The immigration staff opened and closed lines arbitrarily. The individual was now directing people to one line or another, only to be told by immigration the line was the wrong line. The immigration staff asked me more questions than average. The immigration staff were annoyed I didn't have an itinerary beyond the flights, trains and hotels. I printed out everyting in advance and the staff appeared annoyed with the detail of the answer. I told the immigration staff the flight departed 30 minutes ago so the only tour today would be the SAS lounge. The security was equally problematic. The security staff asked me over and over again if I had liquids in my bags, with the entire contents of the bags sitting on a table. And no, I did not have liquids in my bags.
Aug 18, 2023, 10:38 am
#697
Join Date: Oct 2011
Programs: EuroBonus Diamond, Delta Skymiles 360, BAEC LTG, Hilton Diamond, Marriott Ambassador
Posts: 2,964
The immigration staff opened and closed lines arbitrarily. The individual was now directing people to one line or another, only to be told by immigration the line was the wrong line. The immigration staff asked me more questions than average. The immigration staff were annoyed I didn't have an itinerary beyond the flights, trains and hotels. I printed out everyting in advance and the staff appeared annoyed with the detail of the answer. I told the immigration staff the flight departed 30 minutes ago so the only tour today would be the SAS lounge. The security was equally problematic. The security staff asked me over and over again if I had liquids in my bags, with the entire contents of the bags sitting on a table. And no, I did not have liquids in my bags.
Its really just pathetic, the only work around is to use an airline that doesn't land at the F-gates (like Delta) so you use the other immigration check point which doesn't see a fraction of the people but usually has more police offers available.
Oct 17, 2023, 9:32 pm
#698
Join Date: Mar 2006
Location: UME 🇸🇪 / NWI🇬🇧
Programs: SJ, SAS, DL
Posts: 1,795
I noticed today, for the first time, that gates in ARN-T5 are being prefixed by their pier letter. T4 gates have been prefixed C since T4 and T5 were connected, but now D and E gates join F gates in getting their prefix.
Oct 18, 2023, 9:06 am
#699
Join Date: Oct 2011
Programs: EuroBonus Diamond, Delta Skymiles 360, BAEC LTG, Hilton Diamond, Marriott Ambassador
Posts: 2,964
I noticed this to, seems like a completely unnecessary undertaking and waste of money. They changed all the signs at all the gates to. So gate 5B is now gate E5B.
Nov 7, 2023, 9:52 am
#700
Join Date: Feb 2022
Programs: OS SEN, Marriott Titanium
Posts: 334
Hey,
I am flying from ARN for the first time in T5 on SAS to a non-schengan country. I am flying SAS Plus and have Gold*. I am not doing a checked bag, carry on only.
My concern is passport control. I have never had to do it in ARN and only have a US Citizenship with an EU work visa.
How long do I need to leave for passport control? My plan originally was to get to the airport about 1h 15m before my flight, but now I am afraid I will need more time. Is there an automated passport control option available to me?
Thanks
I am flying from ARN for the first time in T5 on SAS to a non-schengan country. I am flying SAS Plus and have Gold*. I am not doing a checked bag, carry on only.
My concern is passport control. I have never had to do it in ARN and only have a US Citizenship with an EU work visa.
How long do I need to leave for passport control? My plan originally was to get to the airport about 1h 15m before my flight, but now I am afraid I will need more time. Is there an automated passport control option available to me?
Thanks
Nov 7, 2023, 11:50 am
#701
Join Date: Mar 2006
Location: UME 🇸🇪 / NWI🇬🇧
Programs: SJ, SAS, DL
Posts: 1,795
Hey,
I am flying from ARN for the first time in T5 on SAS to a non-schengan country. I am flying SAS Plus and have Gold*. I am not doing a checked bag, carry on only.
My concern is passport control. I have never had to do it in ARN and only have a US Citizenship with an EU work visa.
How long do I need to leave for passport control? My plan originally was to get to the airport about 1h 15m before my flight, but now I am afraid I will need more time. Is there an automated passport control option available to me?
Thanks
I am flying from ARN for the first time in T5 on SAS to a non-schengan country. I am flying SAS Plus and have Gold*. I am not doing a checked bag, carry on only.
My concern is passport control. I have never had to do it in ARN and only have a US Citizenship with an EU work visa.
How long do I need to leave for passport control? My plan originally was to get to the airport about 1h 15m before my flight, but now I am afraid I will need more time. Is there an automated passport control option available to me?
Thanks
Nov 7, 2023, 1:20 pm
#702
Join Date: Feb 2022
Programs: OS SEN, Marriott Titanium
Posts: 334
It usually takes 2-3 minutes to pass through passport controls, even with a non-Schengen passport. Slightly longer if the daily Emirates or Thai wide body is departing at the same time and from the same non-Schengen gates. There are no automated lanes at present.
Jan 1, 2024, 10:42 pm
#704
Join Date: Mar 2006
Location: UME 🇸🇪 / NWI🇬🇧
Programs: SJ, SAS, DL
Posts: 1,795
Longer answer: there are two parts of ARN terminal 5 used for non-Schengen arrivals and departures (gates F58-F69 upstairs in the F pier, and gates D17-D20 at the far end of the D pier). SK normally use the F pier for both widebody (EWR) and LHR flights. In the F-pier only it is possible to walk directly from non-Schengen arrivals to non-Schengen departures. This could be very useful if your arriving flight is delayed and the LHR flight also departs from an F gate. After disembarkation, you are on the 4th floor (top floor of the F pier). Instead of following signs downwards (stairs + escalator) towards passport control, stay on the same level and look for the shortcut through a security checkpoint back to gates F58-F69.
If you need to go between the non-Schengen areas of the D and F piers, an on-demand shuttle bus can be summoned between gate D24 and gate F1. Both of these gates are in the non-Schengen parts of the terminal. If you take either of these routes, you will not have access to the lounge.
If you have time and you want to use the lounge, however, you will need to clear immigration and then immediately clear security to enter the Schengen departures area. If you have a connection of more than 1.5hr I would not hesitate to do this. Just remember to head to the LHR gate with enough time to go through passport control (usually 5-10 minutes).
I have edited
Last edited by jamesbrownontheroad; Jan 1, 2024 at 10:50 pm