Old Feb 7, 2018, 3:10 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: jamesbrownontheroad
Overview

Stockholm-Arlanda Airport has four terminals: T2 (international only), T3, T4 and T5. The original domestic/international distinction between terminals 3, 4 and 5 no longer applies.

Since 2023, T4 and T5 are connected airside by a new corridor. T4 gates are prefixed C, and T5 gates are prefixed D, E and F depending on which pier theyre in.

Terminal 2

This is a small international terminal serving most of the Oneworld airlines (BA, IB), most Skyteam airlines (AF, DL, KL) and some others like Easyjet, Transavia and Vueling.

Check-in is located on the 3rd floor. Desks 1-30 for KL, AF and BA are located in the south-eastern end of the terminal, while desks 51-60 for AY and IB are located in the north-western end of the terminal.

The single security control is on the 3rd floor, close to check-in desk 30. There is a priority lane for security. Walking from check-in to the gates should take 1-4 minutes (plus security).

After security, most shops and restaurants, as well as jetway gates 62-68 for Schengen flights, are located on the 3rd floor. The Schengen area also includes bus gates 61A-C on the 2nd floor, which are also used for bus transfers to and from terminal 5 and from terminal 4. The stairs down to these gates are located opposite gate 64. The Schengen area also includes a restaurant and the Menzies Aurora Lounge on the 4th floor. This is the only lounge in this terminal.

Both passport control points to leave and enter Schengen are located on the 4th floor. The non-Schengen area includes jetway gates 86-87 on the 4th floor, and bus gates 70-72 on the 2nd floor, which are also used for bus transfers to and from terminal 5. There are no lounges, restaurants or shops in the non-Schengen area, only a single vending machine.

Terminal 3

T3 has been closed since the Covid-19 pandemic. PopulAir (formerly Amapola) flights use aircraft stands at T3 but passengers board through bus gates in T5.

Terminal 4

Previously ARN's domestic terminal, T4 is now connected to T5 by an airside corridor from Terminal 5. If you have a valid boarding pass for any flight departing from either T4 or T5, you can pass through security at either terminal. Once airside, it takes about 7-10 minutes to walk between the T4 and T5.

Departing, only Ryanair check-in takes place landside at T4. All other airlines that use T4 are handled through T5. Arriving, all arrivals in T4 use the airside corridor to baggage reclaim and exit via T5.

Check-in is on the 2nd floor with security control on the 3rd floor. The main security point can be reached directly upstairs from the check-in desks, while the fast track control point can be reached from the southern end of Sky City.

T4 gates are numbered C30-C44. Gates C31-C44 have jetways and are located on the 3rd floor, while bus gates C30B-C30D are located on the 2nd floor. There is a small 3rd party lounge operated by Menzies.

Airside bus transfers to T2 and T5 are available from gate C31.

Terminal 5

Terminal 5 serves SAS and all other Star Alliance airlines, plus AY and QR from Oneworld and all other airlines not flying from T2.

Check-in is located in the departure hall on the 3rd floor. SK and partners (LH, OS, LX, AI, FI, BT) check in at desks 71-90 at the north-eastern end of the departure hall, Norwegian has desks 1-12 at the southern end (close to Sky City), while check-in for other airlines is flexible.

There is a single consolidated security checkpoint in T5 which brings you out near the base of the F pier.

The gates are divided into three piers: D, E and F (C pier is in T4). In the D pier are gates D11-D24 (D17-D20 are after passport control for non-Schengen). In the E pier are gates E1-E10 (all Schengen), and in the F pier are gates F26-F39 (on the concourse level Schengen destinations) and gates F58-F69 (on the floor above for non-Schengen destinations).

The passport control for F58-F69 is located on the 3rd floor, immediately before reaching the pier. This pier is used for most SK long-haul flights, most SK flights outside of Schengen, most other long-haul flights from airlines such as TG, SQ, AI, CA, ET, EK, and QR, some other Star Alliance flights from e.g. LH, and charter airlines.

Bus gate F5 within Schengen on the 2nd floor is used for bus transfers from terminal 4, and to and from terminal 2.

Bus gate F1 on the 2nd floor outside Schengen is used for bus transfers to terminal 2 and pier B.

There are four lounges in T5:
  • The SAS Gold Lounge is for Star Alliance Gold cardholders.
  • The SAS Business Lounge is for Star Alliance Business Class and Plus Class passengers.
  • Pearl Lounge is operated by Menzies for TP, Priority Pass and airlines not within Star Alliance.
  • American Express Pop-Up lounge is for eligible card holders, located at the base of the F pier.

The two SAS lounges are the only Star Alliance lounges available in T5. There are no lounges after passport control in either of the gate areas for non-Schengen destinations.

Opposite the elevators and stairs to the lounges, near gate E1 is an SAS service desk. This desk handles airlines such as SK, LH, OS, LX, CA, TG, AI, QR, FI, BT, and a few others. There is no transfer desk which serves Star Alliance members not handled by SK, i.e. SQ, A3, TP, ET, UA, TK.

There are airline service desks in the non-Schengen departure area of the F-pier, but these are not permanently staffed.

Landside transfer

To transfer between the terminals, the following options are available landside, outside the secure area.

Walking It is recommended to walk indoors. To walk between T5 and the other terminals, you need to walk through the 3rd floor of Sky City. When you pass through T4, you need to go down to the 2nd floor at one end of the terminal and up to the 3rd floor again in the other end of the terminal there are elevators available. Approximate walking times: T2-T3 3 minutes; T2-T4 5 minutes; T2-T5 10-15 minutes; T3-T4 5 minutes; T3-T5 10-15 minutes; T4-T5 5-8 minutes.

Train It is possible to use the Arlanda Express train for transfers between T2/T3 and T5 and v.v. The train leaves from underground stations at both ends. During most of the day, there are trains every 15 minutes. The journey itself takes 1 minute.

Bus There are three landside buses for the long-term parking which can also be used for transfers from T5-T4, T5-T2, and T4-T2. To reach T3, take the bus to T2 and walk from there. Note that these are one-way buses, so it is not possible to use these buses the other way, e.g. T2-T5. Bus number 4 leaves from bus stop 4 with 8 departures per hour, while buses number 3 and P1 leave from bus stop number 3 with 4 departures each per hour. Buses number 3 and 4 also stop in front of Sky City.

Airside transfer within SchengenMost transfers within Schengen happen within Terminal 5.

If you need to transfer within Schengen between Terminals 5 and 2, a transfer bus is available on request from 06.00-22.00. Go to gates 61C in Terminal 2, and gates T11 and F5 in Terminal 5. The bus must be summoned by pressing a call button.

Airside transfer from a non-Schengen country to a Schengen country

In Terminal 5, you will arrive gates D17-20 or gates F58-69 of Terminal 5.

Transferring from outside the Schengen Area to a Schengen country, you will go through passport control and then security. The signage immediately after immigration can be confusing, since it does not clearly say "Tranfers" or "Connections". Look instead for signage towards numbered gates. Do not go towards baggage reclaim. You will need to scan the boarding pass for your next flight to clear security.

Airside transfer from a non-Schengen country to another non-Schengen country

Transferring from outside the Schengen Area to another destination outside the Schengen Area, you do not need to pass through passport control. If you arrive and depart from an F gate, you can walk through a security checkpoint. If you arrive and depart from D and F gate areas, a bus transfer is available. Find the bus at gate D24 (for non-Schengen gates D17-20), and gate F1 (for non-Schengen arrivals to gates F58-F69). You will normally have to press a button to call for the bus. The bus can also connect you to gate 70 in the non-Schengen area of Terminal 2.

Sky City

Sky City is the name of the complex located landside between T4 and T5 with offices, shops, restaurants, two hotels, a drug store and the entrance to the underground Arlanda Central Station.

If you arrive or depart on an SL, SJ or Vy train, you will pass through Arlanda Central Station. The Arlanda Express train to Stockholm Central Station, meanwhile, leaves from two dedicated stations: Arlanda North under terminal 5, and Arlanda South located under and between terminals 2 and 4.

Hotels

The Radisson Blu Arlanda and the Clarion Hotel Arlanda are accessed directly from within the Sky City concourse, without going outside. They are the closest in-airport hotels to the terminals.

The Comfort Hotel Arlanda is accessed by following the corridor from Sky City past the other two hotels, descending an escalator to street level, and crossing the street. The walking distance is approximately 200 metres further than the hotels in Sky City, but the difference in price can justify this.

If your SAS flight is delayed or cancelled overnight, you will most likely receive a voucher to one of these hotels, usually the Clarion.

Additionally, there are hotels elsewhere on the airport which are accessible by the free and frequent ALFA airport transfer bus. These include the Radisson Blu Arlandia (not to be confused with the Radisson Blu Arlanda above), the Forenom Aparthotel, and the Jumbo Stay Hostel - the worlds only hotel in a retired Boeing 747 jet.

Other hotels such as the Quality Hotel Arlandastad XPO might have the word Arlanda in the name but are not on the airport itself and require paid or less frequent complimentary hotel shuttles, normally from the bus stops outside T4.

Airport/city transfers

Taxis are available outside arrivals.

Arlanda Express trains depart from Arlanda North (T5) and Arlanda South (T2) non-stop to Stockholm Central. Journey time 18 minutes. 320kr one way, 600kr return, group discounts available, children free.

Local SL, UL and Mlartg trains, as well as long-distance SJ and Vy trains, depart from a separate station Arlanda Central (under Sky City). Your ticket must include a special airport station entry/exit fee to use any of these trains. Including the fee, a 120-minute SL ticket anywhere in Stockholm costs 171kr. Journey time approximately 40 minutes

Flyggbussarna, Flixbus and Vy buses depart from outside T3. Journey time approximately 45-60 minutes.

The cheapest but slowest route from Arlanda to Stockholm uses SL buses and trains via Mrsta. Every 30 minutes a bus (line 583) connects Sky City and T2 to Mrsta station, from where SL trains (lines 41 and 42) depart towards Stockholm Odenplan, Stockholm City Sdertlje and Nynshamn. 39kr single ticket, total journey time approx. 60 minutes to central Stockholm.













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Connections in Stockholm (ARN)

Old Jan 30, 2023, 7:05 am
  #676  
 
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Originally Posted by Frequent_Flyer1
Many thanks for the quick feedback! Yes, only hand luggage and would be Business all the way. I will arrange a Business Flex reservation for the LX flight; in case it won't work out.
Thanks again and happy new year to all!
Wanted to give you all a quick update on how it went: all in it worked out very smoothly. Arrived around 10min delayed from London, no queues at immigration as well as transfer security So was sitting in the SAS lounge 15min after disembarking.

Was a lucky timing as we literrally arrived 10min before the (90min delayed) Finnair flight from Doha docked to the gate next to us. I assume this would have created some delays, at least at immigration (dont know how many of those passengers would connect) as only two immigrations booths were open.

Have to do this again at end of February, so hopefully it will be a similiar smooth experience.
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Old Feb 16, 2023, 2:15 am
  #677  
 
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CPH-ARN-ORD on SAS

Hey all! Just wanted to do a quick gut check with the experts here, I have a CPH-ARN-ORD all on SAS with a 1 hour 5 minute connection in ARN. From my understanding, since were going from Schengen to Schengen (CPH-ARN), the connection time is more than sufficient.

A few other side questions:
  1. Will we have to go through passport control or anything?
  2. Will SAS check bags all the way through to ORD?
  3. Is the transfer from CPH-ARN generally within T5?

Thank you!
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Old Feb 16, 2023, 3:25 am
  #678  
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Originally Posted by WaterBottle18
Hey all! Just wanted to do a quick gut check with the experts here, I have a CPH-ARN-ORD all on SAS with a 1 hour 5 minute connection in ARN. From my understanding, since were going from Schengen to Schengen (CPH-ARN), the connection time is more than sufficient.

A few other side questions:
  1. Will we have to go through passport control or anything?
  2. Will SAS check bags all the way through to ORD?
  3. Is the transfer from CPH-ARN generally within T5?

Thank you!
Your connection in Stockholm is Schengen to non-Schengen though. You will need to go through Schengen exit passport control in Arlanda.

If you are on a single ticket, the connection is fine and no issues. And yes, your luggage will be checked through.

If you are on separate tickets, any risk of misconnecting is on your own risk and cost if rebooking and I would put more time between the flights. SK should still check the luggage through.
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Old Feb 16, 2023, 4:48 am
  #679  
 
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Originally Posted by WaterBottle18
  1. Will we have to go through passport control or anything?
  2. Will SAS check bags all the way through to ORD?
  3. Is the transfer from CPH-ARN generally within T5?
1. As WaterBottle18 says, you are transiting Schengen to non-Schengen, so you need to go directly to passport control to get to the gate, either at the base of the F-pier (gates F58-69) or at the end of D-pier (gates 18-24). SAS use both, but more likely the F-pier for Chicago.

3. CPH-ARN will most likely arrive in T5, but it could conceivably arrive at T4, which is also known as the C-pier with all the gates prefixed C. At least one of the SK fligts CPH-ARN yesterday arrived at the C pier, so it is conceivable but unlikely.

T4 / C-pier is now connected airside to T5 by a walkway under SkyCity, which only opened late last year. You won't have to clear security between terminals but you will have a long walk to the F-pier. Allow 20 minutes at a median walking pace.
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Old Feb 16, 2023, 2:15 pm
  #680  
 
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Ohh thank you for clearing that up for me! So it sounds like the 1 hour 5 minutes will be tight but doable, thanks for your help everyone
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Old Feb 19, 2023, 9:29 am
  #681  
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Originally Posted by WaterBottle18
Ohh thank you for clearing that up for me! So it sounds like the 1 hour 5 minutes will be tight but doable, thanks for your help everyone
When I flew CPH-ARN before Christmas we were delayed by about 30 minutes, and passengers that were connecting to the ARN-EWR and ARN-ORD flights were concerned about making it. It turned out that the two pilots in the row behind me were flying to EWR and ORD respectively, and the risk of those flights leaving without the pilots was pretty slim. 😃
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Old Feb 19, 2023, 1:00 pm
  #682  
 
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I have a 45 minute connection time ORD-ARN-AMS (non-Schengen to Schengen) at ARN. Carryon bags only. Should I be worried? Can an old guy make it? Thanks.
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Old Feb 19, 2023, 4:30 pm
  #683  
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Originally Posted by Dick Ginkowski
I have a 45 minute connection time ORD-ARN-AMS (non-Schengen to Schengen) at ARN. Carryon bags only. Should I be worried? Can an old guy make it? Thanks.
I believe that 45 minutes is the official MCT, but it does not leave time for anything but moving from plane to plane. And I hope you are sitting pretty close to the door.
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Old Feb 21, 2023, 6:16 am
  #684  
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Originally Posted by Dick Ginkowski
I have a 45 minute connection time ORD-ARN-AMS (non-Schengen to Schengen) at ARN. Carryon bags only. Should I be worried? Can an old guy make it? Thanks.
It can be done comfortably, but more so if not at the rump end of a packed plane. But ARN passport control can be sort of a wild card at times and largely depends on (non-Schengen-originating) arrival passenger demographics when there. And if the ratio of policewomen to policemen working Schengen passport control is on the high side, it may even be slower than average regardless of passenger demographics.
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Old Feb 24, 2023, 10:27 pm
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That is going to be tight especially since your AMS flight is most likely to leave from Gates 1-10 so its a treck from the F pier where your SK946 will land. Though as GUWonder called out, with ARN passport control / immigration being the shitshow it is without any short connections queue or otherwise facilitating passengers, that is the most likely reason you won't connect. I would see if SAS has more flights to AMS that day, their schedule varies a lot though there are afternoon flights on some days.

Originally Posted by GUWonder
And if the ratio of policewomen to policemen working Schengen passport control is on the high side, it may even be slower than average regardless of passenger demographics.
Working or working. There are typically plenty of policemen on paid duty but few of them will actually work. The Swedish police particularly enjoys staffing booths that aren't in use so their employees can watch passengers queue and get annoyed. After all they joined the Swedish police to torment regular citizens and residents.
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Old Mar 18, 2023, 6:03 am
  #686  
 
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At gate 8 today boarding SK ARN-CPH. There were extraordinarily many passengers who tried to scan their boarding pass but not let through, with the screen above saying their group cant board yet.

Whats going with these people? Its not like they are Americans accustomed to bully a gate agent. These Scandinavians probably dont know about that. They scan the machines day in and day out and dont know anything else.

Has the modern-day Scandinavia completely tossed good old-fashioned logic out the window? Have they lost every sense of reality from living in their alternate social cell phone universe for too long?

But I shouldnt generalize. I am reminded that one particular segment of the population overwhelmingly was representing those passengers. Proportionally is the word Im looking for.

Not a segment as broad as say Sunday travellers. More like those who get flustered when parallel parking or entering a crowded space. A phenomena not specific to Scandinavia.

Proportionally more often within some than within some others, although occasionally also within any segment of the population. As in say 10/100 vs 1/100.

Maybe the boarding process would be more efficient for everyone to simply include the mentioned segment in the preboarding group.
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Old Mar 18, 2023, 10:17 am
  #687  
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Originally Posted by vanillabean
At gate 8 today boarding SK ARN-CPH. There were extraordinarily many passengers who tried to scan their boarding pass but not let through, with the screen above saying their group can’t board yet.

What’s going with these people? It’s not like they are Americans accustomed to bully a gate agent. These Scandinavians probably don’t know about that. They scan the machines day in and day out and don’t know anything else.

Has the modern-day Scandinavia completely tossed good old-fashioned logic out the window? Have they lost every sense of reality from living in their alternate social cell phone universe for too long?

But I shouldn’t generalize. I am reminded that one particular segment of the population overwhelmingly was representing those passengers. Proportionally is the word I’m looking for.

Not a segment as broad as say Sunday travellers. More like those who get flustered when parallel parking or entering a crowded space. A phenomena not specific to Scandinavia.

Proportionally more often within some than within some others, although occasionally also within any segment of the population. As in say 10/100 vs 1/100.

Maybe the boarding process would be more efficient for everyone to simply include the mentioned segment in the preboarding group.
Don’t their boarding passes say “Go”? So they go for it.

Are any of them Star Gold without Star Gold status showing on their boarding pass? Technically, such passengers too should be boarded with the A group even as the “self-service” boarding gates can be configured to stop such things.
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Old Mar 18, 2023, 11:12 am
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Originally Posted by GUWonder
Are any of them Star Gold without Star Gold status showing on their boarding pass?
A philosophical question if there ever was one. Are you to be given *G benefits if your *G FFP isn't associated with your boarding pass? IMO no.
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Old Mar 18, 2023, 11:20 am
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Originally Posted by gojko88
A philosophical question if there ever was one. Are you to be given *G benefits if your *G FFP isn't associated with your boarding pass? IMO no.
It’s more than a philosophical question. Are they to be given *G benefits when a *G status holder, regardless of what FFP status shows up on the boarding pass? Yes.

In terms of the rules, the Star Alliance airlines were to accept the higher currently valid status of that shown by the passenger — whether it be by Star Gold card or on the boarding pass — when a discrepancy occurs that would otherwise be to the Star Gold traveler’s disadvantage.

Given how more and more airlines have gotten into the game of frustrating the change to FFP numbers in bookings of award tickets issued with miles from other FFP accounts, it should be more the order of the day that the highest demonstrable status is accepted nowadays than even before. That or the airlines are not truly committed to deliver elite status benefits to elite status travelers.

Last edited by GUWonder; Mar 18, 2023 at 11:58 am
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Old Mar 19, 2023, 12:39 am
  #690  
 
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Had an all-around pleasant experience this morning. ARN was packed, but EBS got us business counter checkin, while our Amex platinum card took care of fast track. Not that today's CPH crowd took all that long, but priority has a nice ring to it.
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