Old Feb 7, 2018, 3:10 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: jamesbrownontheroad
Overview

Stockholm-Arlanda Airport has four terminals: T2 (international only), T3, T4 and T5. The original domestic/international distinction between terminals 3, 4 and 5 no longer applies.

Since 2023, T4 and T5 are connected airside by a new corridor. T4 gates are prefixed C, and T5 gates are prefixed D, E and F depending on which pier theyre in.

Terminal 2

This is a small international terminal serving most of the Oneworld airlines (BA, IB), most Skyteam airlines (AF, DL, KL) and some others like Easyjet, Transavia and Vueling.

Check-in is located on the 3rd floor. Desks 1-30 for KL, AF and BA are located in the south-eastern end of the terminal, while desks 51-60 for AY and IB are located in the north-western end of the terminal.

The single security control is on the 3rd floor, close to check-in desk 30. There is a priority lane for security. Walking from check-in to the gates should take 1-4 minutes (plus security).

After security, most shops and restaurants, as well as jetway gates 62-68 for Schengen flights, are located on the 3rd floor. The Schengen area also includes bus gates 61A-C on the 2nd floor, which are also used for bus transfers to and from terminal 5 and from terminal 4. The stairs down to these gates are located opposite gate 64. The Schengen area also includes a restaurant and the Menzies Aurora Lounge on the 4th floor. This is the only lounge in this terminal.

Both passport control points to leave and enter Schengen are located on the 4th floor. The non-Schengen area includes jetway gates 86-87 on the 4th floor, and bus gates 70-72 on the 2nd floor, which are also used for bus transfers to and from terminal 5. There are no lounges, restaurants or shops in the non-Schengen area, only a single vending machine.

Terminal 3

T3 has been closed since the Covid-19 pandemic. PopulAir (formerly Amapola) flights use aircraft stands at T3 but passengers board through bus gates in T5.

Terminal 4

Previously ARN's domestic terminal, T4 is now connected to T5 by an airside corridor from Terminal 5. If you have a valid boarding pass for any flight departing from either T4 or T5, you can pass through security at either terminal. Once airside, it takes about 7-10 minutes to walk between the T4 and T5.

Departing, only Ryanair check-in takes place landside at T4. All other airlines that use T4 are handled through T5. Arriving, all arrivals in T4 use the airside corridor to baggage reclaim and exit via T5.

Check-in is on the 2nd floor with security control on the 3rd floor. The main security point can be reached directly upstairs from the check-in desks, while the fast track control point can be reached from the southern end of Sky City.

T4 gates are numbered C30-C44. Gates C31-C44 have jetways and are located on the 3rd floor, while bus gates C30B-C30D are located on the 2nd floor. There is a small 3rd party lounge operated by Menzies.

Airside bus transfers to T2 and T5 are available from gate C31.

Terminal 5

Terminal 5 serves SAS and all other Star Alliance airlines, plus AY and QR from Oneworld and all other airlines not flying from T2.

Check-in is located in the departure hall on the 3rd floor. SK and partners (LH, OS, LX, AI, FI, BT) check in at desks 71-90 at the north-eastern end of the departure hall, Norwegian has desks 1-12 at the southern end (close to Sky City), while check-in for other airlines is flexible.

There is a single consolidated security checkpoint in T5 which brings you out near the base of the F pier.

The gates are divided into three piers: D, E and F (C pier is in T4). In the D pier are gates D11-D24 (D17-D20 are after passport control for non-Schengen). In the E pier are gates E1-E10 (all Schengen), and in the F pier are gates F26-F39 (on the concourse level Schengen destinations) and gates F58-F69 (on the floor above for non-Schengen destinations).

The passport control for F58-F69 is located on the 3rd floor, immediately before reaching the pier. This pier is used for most SK long-haul flights, most SK flights outside of Schengen, most other long-haul flights from airlines such as TG, SQ, AI, CA, ET, EK, and QR, some other Star Alliance flights from e.g. LH, and charter airlines.

Bus gate F5 within Schengen on the 2nd floor is used for bus transfers from terminal 4, and to and from terminal 2.

Bus gate F1 on the 2nd floor outside Schengen is used for bus transfers to terminal 2 and pier B.

There are four lounges in T5:
  • The SAS Gold Lounge is for Star Alliance Gold cardholders.
  • The SAS Business Lounge is for Star Alliance Business Class and Plus Class passengers.
  • Pearl Lounge is operated by Menzies for TP, Priority Pass and airlines not within Star Alliance.
  • American Express Pop-Up lounge is for eligible card holders, located at the base of the F pier.

The two SAS lounges are the only Star Alliance lounges available in T5. There are no lounges after passport control in either of the gate areas for non-Schengen destinations.

Opposite the elevators and stairs to the lounges, near gate E1 is an SAS service desk. This desk handles airlines such as SK, LH, OS, LX, CA, TG, AI, QR, FI, BT, and a few others. There is no transfer desk which serves Star Alliance members not handled by SK, i.e. SQ, A3, TP, ET, UA, TK.

There are airline service desks in the non-Schengen departure area of the F-pier, but these are not permanently staffed.

Landside transfer

To transfer between the terminals, the following options are available landside, outside the secure area.

Walking It is recommended to walk indoors. To walk between T5 and the other terminals, you need to walk through the 3rd floor of Sky City. When you pass through T4, you need to go down to the 2nd floor at one end of the terminal and up to the 3rd floor again in the other end of the terminal there are elevators available. Approximate walking times: T2-T3 3 minutes; T2-T4 5 minutes; T2-T5 10-15 minutes; T3-T4 5 minutes; T3-T5 10-15 minutes; T4-T5 5-8 minutes.

Train It is possible to use the Arlanda Express train for transfers between T2/T3 and T5 and v.v. The train leaves from underground stations at both ends. During most of the day, there are trains every 15 minutes. The journey itself takes 1 minute.

Bus There are three landside buses for the long-term parking which can also be used for transfers from T5-T4, T5-T2, and T4-T2. To reach T3, take the bus to T2 and walk from there. Note that these are one-way buses, so it is not possible to use these buses the other way, e.g. T2-T5. Bus number 4 leaves from bus stop 4 with 8 departures per hour, while buses number 3 and P1 leave from bus stop number 3 with 4 departures each per hour. Buses number 3 and 4 also stop in front of Sky City.

Airside transfer within SchengenMost transfers within Schengen happen within Terminal 5.

If you need to transfer within Schengen between Terminals 5 and 2, a transfer bus is available on request from 06.00-22.00. Go to gates 61C in Terminal 2, and gates T11 and F5 in Terminal 5. The bus must be summoned by pressing a call button.

Airside transfer from a non-Schengen country to a Schengen country

In Terminal 5, you will arrive gates D17-20 or gates F58-69 of Terminal 5.

Transferring from outside the Schengen Area to a Schengen country, you will go through passport control and then security. The signage immediately after immigration can be confusing, since it does not clearly say "Tranfers" or "Connections". Look instead for signage towards numbered gates. Do not go towards baggage reclaim. You will need to scan the boarding pass for your next flight to clear security.

Airside transfer from a non-Schengen country to another non-Schengen country

Transferring from outside the Schengen Area to another destination outside the Schengen Area, you do not need to pass through passport control. If you arrive and depart from an F gate, you can walk through a security checkpoint. If you arrive and depart from D and F gate areas, a bus transfer is available. Find the bus at gate D24 (for non-Schengen gates D17-20), and gate F1 (for non-Schengen arrivals to gates F58-F69). You will normally have to press a button to call for the bus. The bus can also connect you to gate 70 in the non-Schengen area of Terminal 2.

Sky City

Sky City is the name of the complex located landside between T4 and T5 with offices, shops, restaurants, two hotels, a drug store and the entrance to the underground Arlanda Central Station.

If you arrive or depart on an SL, SJ or Vy train, you will pass through Arlanda Central Station. The Arlanda Express train to Stockholm Central Station, meanwhile, leaves from two dedicated stations: Arlanda North under terminal 5, and Arlanda South located under and between terminals 2 and 4.

Hotels

The Radisson Blu Arlanda and the Clarion Hotel Arlanda are accessed directly from within the Sky City concourse, without going outside. They are the closest in-airport hotels to the terminals.

The Comfort Hotel Arlanda is accessed by following the corridor from Sky City past the other two hotels, descending an escalator to street level, and crossing the street. The walking distance is approximately 200 metres further than the hotels in Sky City, but the difference in price can justify this.

If your SAS flight is delayed or cancelled overnight, you will most likely receive a voucher to one of these hotels, usually the Clarion.

Additionally, there are hotels elsewhere on the airport which are accessible by the free and frequent ALFA airport transfer bus. These include the Radisson Blu Arlandia (not to be confused with the Radisson Blu Arlanda above), the Forenom Aparthotel, and the Jumbo Stay Hostel - the worlds only hotel in a retired Boeing 747 jet.

Other hotels such as the Quality Hotel Arlandastad XPO might have the word Arlanda in the name but are not on the airport itself and require paid or less frequent complimentary hotel shuttles, normally from the bus stops outside T4.

Airport/city transfers

Taxis are available outside arrivals.

Arlanda Express trains depart from Arlanda North (T5) and Arlanda South (T2) non-stop to Stockholm Central. Journey time 18 minutes. 320kr one way, 600kr return, group discounts available, children free.

Local SL, UL and Mlartg trains, as well as long-distance SJ and Vy trains, depart from a separate station Arlanda Central (under Sky City). Your ticket must include a special airport station entry/exit fee to use any of these trains. Including the fee, a 120-minute SL ticket anywhere in Stockholm costs 171kr. Journey time approximately 40 minutes

Flyggbussarna, Flixbus and Vy buses depart from outside T3. Journey time approximately 45-60 minutes.

The cheapest but slowest route from Arlanda to Stockholm uses SL buses and trains via Mrsta. Every 30 minutes a bus (line 583) connects Sky City and T2 to Mrsta station, from where SL trains (lines 41 and 42) depart towards Stockholm Odenplan, Stockholm City Sdertlje and Nynshamn. 39kr single ticket, total journey time approx. 60 minutes to central Stockholm.













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Connections in Stockholm (ARN)

Old Aug 5, 2019, 10:53 am
  #526  
 
Join Date: Sep 2012
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Originally Posted by danielsan
This week, I have a flight with SAS from CPH-ARN-LAX. but when I booked it, the connection time in ARN is pretty short - only 45 minutes. Has anyone been able to take/board an earlier flight (i.e. CPH-ARN) instead of the originally booked flight?
I don't want to pay a rebooking fee (it's about 3500 DKK for the rebooking fee right now), and I would really want the peace-of-mind to catch my ARN-LAX flight, as we're going to a wedding.
Right now, the earlier flight has more availability than my currently booked flight (via ExpertFlyer), but they are in G and N class (for group reservations)
I've had a text chat with SAS, and right now they said it's not possible to rebook, and there would be a rebooking fee.
Any other suggestions? For example: go to the airport earlier and see if they'll rebook us to the earlier flight?
If you have a Plus/Business ticket for CPH-ARN, you can change for free at the airport in CPH. Just show up early at one of the CPH-ARN flights that day and asked to move to that one. Note: Only works if you have no checked baggage.

If you do not have a Plus ticket.... well... your chances are close to 0. Even as EBD. I was lucky one or two times as EBD on a regular Go ticket (one out of OSL, once out of ARN) but was denied dozen of times. With a Plus ticket, never had an issue for same-day change to an earlier flight.
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Old Aug 5, 2019, 11:46 am
  #527  
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Originally Posted by fassy
If you have a Plus/Business ticket for CPH-ARN, you can change for free at the airport in CPH. Just show up early at one of the CPH-ARN flights that day and asked to move to that one. Note: Only works if you have no checked baggage.

If you do not have a Plus ticket.... well... your chances are close to 0. Even as EBD. I was lucky one or two times as EBD on a regular Go ticket (one out of OSL, once out of ARN) but was denied dozen of times. With a Plus ticket, never had an issue for same-day change to an earlier flight.
In my experience too, SAS seems more willing to let economy class passengers get stuck at a connecting hub and pay up for the passengers hotels and other expenses than to accommodate the passenger on an earlier flight. The exceptions are far and few between, and I do try.
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Old Aug 5, 2019, 4:07 pm
  #528  
 
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Originally Posted by danielsan
This week, I have a flight with SAS from CPH-ARN-LAX. but when I booked it, the connection time in ARN is pretty short - only 45 minutes. Has anyone been able to take/board an earlier flight (i.e. CPH-ARN) instead of the originally booked flight?
45 min. is plenty of time in ARN when connecting from Schengen to none Schengen. I have done it in 10 min. more than once without running or jumping the passport check queue.
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Old Aug 6, 2019, 1:49 am
  #529  
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Also the LAX gate will know you are on your way and wait for you. Especially if your luggage is loaded....
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Old Aug 23, 2019, 1:03 am
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Is 75 minutes enough time to connect between T5 and T2? Arriving from DOH and connecting to BA.
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Old Aug 23, 2019, 2:21 am
  #531  
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Originally Posted by wb1969
Is 75 minutes enough time to connect between T5 and T2? Arriving from DOH and connecting to BA.
One or two tickets? If the latter, theoretically enough if you don't have checked luggage, but very highly risky.
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Old Aug 23, 2019, 2:32 am
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Separate tickets but no checked bags.
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Old Aug 23, 2019, 2:52 am
  #533  
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Originally Posted by wb1969
Separate tickets but no checked bags.
There is an airside bus that would allow you to do an airside transfer, but it might be quicker to just walk, about 15 minutes walk after you exit in T5, then security and passport control. Bus can be erratic in arrival times. Is by call only.
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Old Sep 24, 2019, 6:11 am
  #534  
 
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Hi, everyone!
Need an advise: my friend is about to fly from LED (non-schengen) to AMS (schengen) via ARN, single ticket, operated by SAS. Layover is 40 mins. No luggage. Both in- and out- flights are from T5.
Will it be necessary to pass customs control there?

Thanks!
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Old Sep 26, 2019, 9:43 pm
  #535  
 
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Originally Posted by slxl
Hi, everyone!
Need an advise: my friend is about to fly from LED (non-schengen) to AMS (schengen) via ARN, single ticket, operated by SAS. Layover is 40 mins. No luggage. Both in- and out- flights are from T5.
Will it be necessary to pass customs control there?

Thanks!
No customs. Immigration and security.
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Old Oct 7, 2019, 3:26 am
  #536  
 
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Leaving from ARN on LH to FRA at 09.35

Need to book a separate ticket from HEL.
I guess SK arriving at 06.15 should be OK unless anything dramatic happens.

From what I've tried to read from the forums you could make an online check-in for the LH flight and proceed directly to the T5 without having to deal with further security checks (hand-luggage only)?
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Old Oct 7, 2019, 4:11 am
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Originally Posted by GoAround2
Leaving from ARN on LH to FRA at 09.35

Need to book a separate ticket from HEL.
I guess SK arriving at 06.15 should be OK unless anything dramatic happens.
yes, no worries.

Originally Posted by GoAround2
From what I've tried to read from the forums you could make an online check-in for the LH flight and proceed directly to the T5 without having to deal with further security checks (hand-luggage only)?
Yes, just check-in online and get tha boarding pass via the Lufthansa app. If you can't get the boarding pass for some reason, as long as you are check-in all is ok. Worst case, you have to pick-up the BP at the gate.

You'll arrive in T5 from HEL and also depart from T5 to FRA.
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Old Oct 7, 2019, 4:56 am
  #538  
 
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Super, many thank for your fast reply!
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Old Oct 7, 2019, 5:42 am
  #539  
 
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Originally Posted by fassy
Worst case, you have to pick-up the BP at the gate.
Or pick it up at the transfer center. It's just below the SK lounges between the low number gate piers at T5.
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Old Nov 1, 2019, 6:54 pm
  #540  
 
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Hi
I would like to book a flight from KLR-ARN to KUL
I have an option of buying direct from Qatar Airways where it will be in 1 ticket KLR-ARN-DOH-KUL. The connecting time is only 1 hour and 35 minutes. I will have a luggage to check in.

These are my questions
1. If i buy this ticket, i would assume that SAS (the first sector in KLR) will check through my luggage to KUL via ARN and DOH. But do the luggage really goes through without me having to pick up in terminal 4 and recheck in.?
2. If the luggage will be check through to my final destination, then i guess i will have enough time for this connection. I read above that there is an airside bus transfer that goes directly to gate F in terminal 5. Where do i actually clear the immigration for exit of Schengen?
3. I i buy the ticket separately, then i will save almost 200 euros less. Does SK check through luggage to QR flight on separate ticket?
4. If SK does not check through my luggage to QR, do you Think it will be enough time to pick up the luggage, check in at QR check in counter and to clear the immigration within this 1 hour and 35 minutes gap. I assume that i will have only 35 minutes only as QR closes their check-in services 1 hour before flight.

thank you.
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