FlyerTalk Forums

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   S.P.A.M. (https://www.flyertalk.com/forum/s-p-m-2/)
-   -   E-rewards [Master Thread] (https://www.flyertalk.com/forum/s-p-m/935173-e-rewards-master-thread.html)

Tilly71 Jul 11, 2016 6:29 am


Originally Posted by beachmouse (Post 26898268)
Per the posted terms & conditions, yes on the IHG points. My most recent redemption transferred as elite-qualifying on June 28.

Have you successfully ever transferred to ihg in an account not exactly in your name? I want to use my wifes account to transfer into mine, ive seen other posts for other redemption partners but not ihg?
Thx

beachmouse Jul 11, 2016 3:43 pm


Originally Posted by Tilly71 (Post 26899605)
Have you successfully ever transferred to ihg in an account not exactly in your name? I want to use my wifes account to transfer into mine, ive seen other posts for other redemption partners but not ihg?
Thx

I've never tried- only one in my household with an IHG account.

neuromancer Jul 11, 2016 6:30 pm

It's ok, just change the account name to match, as with any redemption.

Tilly71 Jul 12, 2016 1:56 am


Originally Posted by neuromancer (Post 26903080)
It's ok, just change the account name to match, as with any redemption.

Do you always change your erwards name or ihg name in this instance?
I take it on either side then you can change your name as many times as you like without causing any issues?

charlesonmission Jul 12, 2016 4:25 am

Just update e-rewards.

Changing IHG or other points' names are a huge hassle. My wife still hasn't been able to update her Marriott membership name correctly and we've been married for a year.


Originally Posted by Tilly71 (Post 26904189)
Do you always change your erwards name or ihg name in this instance?
I take it on either side then you can change your name as many times as you like without causing any issues?


FFlash Jul 12, 2016 6:03 am

I have not got any points for recent surveys so I wonder if it is a glitch or have they banned me or what.
As a security, redeemed everything just in case and not doing any new reviews...

Tilly71 Jul 12, 2016 9:02 am


Originally Posted by charlesonmission (Post 26904463)
Just update e-rewards.

Changing IHG or other points' names are a huge hassle. My wife still hasn't been able to update her Marriott membership name correctly and we've been married for a year.

Thanks for confirming, i thought one would be easier than the other.^

Spock Seat Jul 12, 2016 4:24 pm


Originally Posted by FFlash (Post 26904696)
I have not got any points for recent surveys so I wonder if it is a glitch or have they banned me or what.
As a security, redeemed everything just in case and not doing any new reviews...

I'm getting "technical difficulties" now every day for the past 3 days. They owe me $9.75, but I'll probably never see it. This stuff happens before a major recession. :)

Hairbus380 Jul 13, 2016 12:42 am

I have a feeling they are overwhelmed and have no desire to expand their employee base. There are a LOT of political surveys right now. After November, I would like to think it will be back to normal.

They owe me $37 and change right now. But I am still getting ~$7 a day from it right now, so I have no real issue with them not crediting $37 in 10 months.

MileageAddict Jul 13, 2016 6:57 am

I cashed out for IHG Rewards points on Monday afternoon and they posted this morning. ^

g1230 Jul 13, 2016 11:53 am


Originally Posted by morgan1929 (Post 26864621)
"An error occurred.It appears you are accessing this survey from a location that is different from the country for which this survey is intended."

Me too...for several days now and I am in my chosen country.

I am not sure if I am flagged for some reason or whether E-Rewards is having issues as a business. I have been a member for years now and have never had any issues redeeming and such for the most part.

So for now it is a mystery - I was going to email customer service but have decided to hold off on that for now to see if the problem resolves itself. In the meantime I will and redeem everything that I can.

morgan1929 Jul 16, 2016 1:58 pm


Originally Posted by morgan1929 (Post 26864621)
"An error occurred.It appears you are accessing this survey from a location that is different from the country for which this survey is intended."

Still getting the same error message. Anyone else?

BillyBaloney Jul 16, 2016 8:46 pm

My complaint - I'm having the same problem again with the Hertz redemptions. I'm in for another battle...but I will prevail in the end.

jgxtrav1 Jul 17, 2016 8:38 am


Originally Posted by BillyBaloney (Post 26926850)
My complaint - I'm having the same problem again with the Hertz redemptions. I'm in for another battle...but I will prevail in the end.

+1 .... been over 2 weeks since I submitted so same situation for me.

FFlash Jul 18, 2016 4:16 am


Originally Posted by FFlash (Post 26904696)
I have not got any points for recent surveys so I wonder if it is a glitch or have they banned me or what.
As a security, redeemed everything just in case and not doing any new reviews...

Well, now the points are there, and the redeemed ones already posted on my IHG account in just a couple of days!

Well, I might continue till I have reached IHG spire...

mirror74 Jul 19, 2016 8:42 am


Originally Posted by morgan1929 (Post 26925769)
Still getting the same error message. Anyone else?

Yes, having this issue today. With both my accounts (well, mine and wife's). And I am in correct country.

odin99 Jul 19, 2016 12:04 pm

maybe they didn't like multiple accounts at the same address?

mirror74 Jul 20, 2016 3:17 am


Originally Posted by morgan1929 (Post 26925769)
Still getting the same error message. Anyone else?

Anybody (positively) resolved this issue yet?

jms_uk Jul 20, 2016 9:58 am

Over 50% complete before 'qualifying'...:eek:

http://i.imgur.com/2Wv7VVx.png

viajero boricua Jul 21, 2016 10:47 am

About the "correct country" issue.. :eek:

I've emailed eRewards about this issue (some companies consider Puerto Rico a "foreign country" and some don't) a few months ago and nowadays every time that issue occurs I just have to RELOAD THE PAGE and the survey will appear (wonder if it could be a solution for other FT members with this issue...).

;)

mirror74 Jul 21, 2016 11:07 am


Originally Posted by viajero boricua (Post 26948485)
About the "correct country" issue.. :eek:

I've emailed eRewards about this issue (some companies consider Puerto Rico a "foreign country" and some don't) a few months ago and nowadays every time that issue occurs I just have to RELOAD THE PAGE and the survey will appear (wonder if it could be a solution for other FT members with this issue...).

;)

Hi, doesn't do the trick for me... also e-rewards (of course) not answering e-mails... very frustrating...

morgan1929 Jul 21, 2016 11:31 am

I wrote them about wrong country issue, and this is the reply I got:

Recently you have contacted us regarding the decreased frequency of survey invitations that you receive. We have reviewed your past participation in the e-Rewards program and have determined that your particular demographic and consumer profile may not be in high demand for our clients at this time.

As e-Rewards serves a vast array of clients in a myriad of industry verticals, it is not unusual to have market research needs change abruptly and frequently.
Thanks,
Beth
Member Services

Tilly71 Jul 21, 2016 12:06 pm

Has anyone else experienced being directed after a survey failure to complete your profile survey questions again recently? I know i completed these sections when i joined but now im being asked to complete all sections again.
Do they do this exercise on a regular basis to keep their records up to date. Im just seeing after completing this exercise that my survey invitations have dropped dramatically the last few days.

beachmouse Jul 21, 2016 1:10 pm

I've gotten the profile questions refresh lately too. It's not uncommon for all survey panels to ask you to redo your profile every year.

mirror74 Jul 21, 2016 1:32 pm


Originally Posted by morgan1929 (Post 26948701)
I wrote them about wrong country issue, and this is the reply I got:

Recently you have contacted us regarding the decreased frequency of survey invitations that you receive. We have reviewed your past participation in the e-Rewards program and have determined that your particular demographic and consumer profile may not be in high demand for our clients at this time.

As e-Rewards serves a vast array of clients in a myriad of industry verticals, it is not unusual to have market research needs change abruptly and frequently.
Thanks,
Beth
Member Services

This seems more like deliberate blockade...

beastieb Jul 22, 2016 4:09 pm


Originally Posted by morgan1929 (Post 26948701)
I wrote them about wrong country issue, and this is the reply I got:

Recently you have contacted us regarding the decreased frequency of survey invitations that you receive. We have reviewed your past participation in the e-Rewards program and have determined that your particular demographic and consumer profile may not be in high demand for our clients at this time.

As e-Rewards serves a vast array of clients in a myriad of industry verticals, it is not unusual to have market research needs change abruptly and frequently.
Thanks,
Beth
Member Services


I have been getting this error too, I emailed them and got the same response. I replied and said it has nothing to do with my demographic and that I am getting an error and sent them a screenshot. I have done this twice now and they never respond to the 2nd email. I also sent an email starting a new case with the screenshots, and they have yet to respond.

archstenton Jul 22, 2016 6:10 pm

It's been well over a year since I've gotten any survey requests. I use to get them all the time and redeemed probably at least 50,000 IHG points.

After several inquires I finally got that same crap response about demographic and profile in high demand.

g1230 Jul 24, 2016 4:37 pm


Originally Posted by morgan1929 (Post 26948701)
I wrote them about wrong country issue, and this is the reply I got:

Recently you have contacted us regarding the decreased frequency of survey invitations that you receive. We have reviewed your past participation in the e-Rewards program and have determined that your particular demographic and consumer profile may not be in high demand for our clients at this time.

As e-Rewards serves a vast array of clients in a myriad of industry verticals, it is not unusual to have market research needs change abruptly and frequently.
Thanks,
Beth
Member Services

Nothing resolved for me as of yet - and I don't expect anything to get "fixed". After years of receiving regular invitations and redeeming rewards regularly with few if any issues - suddenly the invitations just stopped cold - just like the other members here.

I am going to speculate that E-Rewards may be winding down or otherwise becoming smaller as a company. My other speculation is that they are removing members that have been around for long periods of time or simply revamping their entire program.

As a precaution I redeemed everything that I could quickly. All rewards posted - much slower than usual - but eventually everything posted.

mirror74 Jul 24, 2016 11:07 pm


Originally Posted by g1230 (Post 26962450)
Nothing resolved for me as of yet - and I don't expect anything to get "fixed". After years of receiving regular invitations and redeeming rewards regularly with few if any issues - suddenly the invitations just stopped cold - just like the other members here.

I am going to speculate that E-Rewards may be winding down or otherwise becoming smaller as a company. My other speculation is that they are removing members that have been around for long periods of time or simply revamping their entire program.

As a precaution I redeemed everything that I could quickly. All rewards posted - much slower than usual - but eventually everything posted.

Same with me. Don't expect that this issue will be solved, ever. Obviously, they just removed the most active members. Why exactly, we will probably never know.

ankomonkey Jul 25, 2016 2:31 am

It may be just that they're limiting the number of invites/completes for more active members. I'm sure survey data of active respondents is likely to look different to data given by less active respondents. Maybe they're just trying to get a balance of respondents.

I'm just fed up of being offered the profilers right now which I get every day. I'm lucky if I get two survey opportunities a day now. In recent months I've consistently had at least double that for points-earning surveys.

e-rewards are owned by Research Now, who are a pretty stable and major player in the research industry.

mirror74 Jul 25, 2016 3:46 am


Originally Posted by ankomonkey (Post 26963982)
It may be just that they're limiting the number of invites/completes for more active members.

Not limiting, I get no invitations at all... and cannot access surveys through the webpage, as I get "wrong country" error... It is their decision to block/erase most active users, of course, but... still very strange...

Tilly71 Jul 25, 2016 10:47 am

Has anyone tried to redeem to ihg in the last week? I redeemed last tues and still no sign of points, someone did post on here just before a week ago that it only took them approx 2 x days i think.

g1230 Jul 25, 2016 3:11 pm


Originally Posted by Tilly71 (Post 26965730)
Has anyone tried to redeem to ihg in the last week? I redeemed last tues and still no sign of points, someone did post on here just before a week ago that it only took them approx 2 x days i think.


I redeemed IHG early last week or earlier. Normally IHG posts in a few days for me - maximum. This last redemption took way longer than usual to post - but they posted nonetheless. It took about 7 or 8 days to post.

g1230 Jul 25, 2016 3:19 pm


Originally Posted by mirror74 (Post 26964129)
Not limiting, I get no invitations at all... and cannot access surveys through the webpage, as I get "wrong country" error... It is their decision to block/erase most active users, of course, but... still very strange...

I get none at all. As far as the invitations being more selective - it is certainly possible.

I know someone (clears throat) that had several accounts and and all functioned normally - plenty of invitations and no issues with many redemption's. Then everything stopped cold. It is a mystery. In addition to slow redemption's currently - certainly males me think something is up with that company.

Anyway - is ANYONE getting regular invitations lately?

amanuensis Jul 25, 2016 3:54 pm

I went through a period earlier this year with no e-mail invitations. But that ended a few days ago when I got prompted to update my preferences. After doing that, I have gotten about an e-mail invitation a week. However. even when I was getting no e-mails, I still was able to do surveys by going to the e-rewards site and asking for them, and by using the e-rewards app.

FWIW, I have been a member for years. Always with just one account.

I mainly redeem for Hilton points, with occasional airline redemptions to keep lesser-used accounts active. Hilton only lets you redeem quarterly and I have a month to go to when I can again redeem. But I already have about $160. So by the time I can again spend $100 for 7,000 Hhonors points, I will be over two-thirds of the way to getting another 7,000. Hilton redemptions used to be instantaneous. Now they take a few hours, but still nothing to complain about.

It used to be that it took me three months to get a $100 in points. Now it sometimes takes half that time. So I am doing better right now with e-rewards than I ever have in the past. I'm sorry that your mileage is varying so much from mine.

Hairbus380 Jul 25, 2016 4:34 pm

Just go to the website every day around noon EST. Click the orange Find a Survey button near the top.

No need to wait for invitations. In the past 3 months, I have received maybe 10 emails. Which I am usually able to click on multiple times.

But I still get a chance to do a survey every day by going to the site. I usually get dq'd from 2 or 3 of them, and then finally get one I can complete for full credit. It is usually a $5+ survey too, plus the 25 cent credits for the ones I was dq'd on.

Tilly71 Jul 26, 2016 5:43 am


Originally Posted by g1230 (Post 26966998)
I redeemed IHG early last week or earlier. Normally IHG posts in a few days for me - maximum. This last redemption took way longer than usual to post - but they posted nonetheless. It took about 7 or 8 days to post.

Thanks, exactly 7 x days after redeeming the points arrived late morning.

beachmouse Jul 26, 2016 10:29 am


Originally Posted by Tilly71 (Post 26969551)
Thanks, exactly 7 x days after redeeming the points arrived late morning.

Same here. While United has it set up for a number of different reward programs for those miles to post almost instantly after each individual redemption, I suspect that for a lot of other loyalty programs, it's a batch processing of redemptions that gets sent in to them at fixed intervals (every 7 days, every 10 days, last day of month, etc.) by Research Now, and sometimes you just happen to redeem closer to batch processing day than other times.

With the latest points posting, I've now got my IHG platinum for another year. Wish that IHG would announce plans for Spire to know if it would be worth it for me to try for that or if I should shift over to Accor since I've got some vague plans to use them on vacation next year, and there can be some good value with their Ibis/Mercure/Novotel options.

BillyBaloney Jul 26, 2016 10:35 am

Still no Hertz points.

ChinaShrek Jul 29, 2016 10:17 am

I have not really seen any slow down in surveys. I am still receiving 2-3 email invitations every day (although I don't always qualify for the full survey). I usually redeem for United or AA miles. The United miles post instantly and the AA miles take 3-4 days. I redeemed for Hertz in February and it took two months to post. I am happy with e-rewards.


All times are GMT -6. The time now is 2:23 am.


This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.