E-rewards [Master Thread]
#3378
Join Date: Feb 2001
Programs: IHG Diamond, HH Diamond, BW Diamond Select, Accor Silver, Marriott Gold
Posts: 4,228
It looks like your browser is not supported to proceed to the next survey phase. Please use one of the below mentioned browsers latest version to take the survey.
Chrome,52
Firefox,38
Microsoft Edge,13
Opera,36
Safari,8
360 Browser,52
Chrome,52
Firefox,38
Microsoft Edge,13
Opera,36
Safari,8
360 Browser,52
#3379
Join Date: Jan 2005
Location: Minneapolis
Posts: 154
Hoping I might get some help from the board with an e-Rewards redemption.
On April 9, I requested a redemption for Choice Privileges points. As usual, I got a quick email acknowledging the "purchase":
REWARD DETAILS:
Your Choice Privileges account will be credited with 1000 Choice Privileges points within 2-3 weeks.
It's now been a month and no CP points.
I sent in a ticket to e-Rewards and got the following gobbledygoop:
Thanks for your message. We €™re sorry to hear you €™ve been experiencing issues redeeming rewards.
Please note, e-Rewards Points/Currency earned from surveys are NOT automatically transferred to partner accounts or converted into gift cards. In order to enjoy your chosen reward, you must first manually redeem your Reward from the Reward Center. Here €™s a reminder of how it works:
1. Head to the Reward Center from your e-Rewards account
2. Select the Brand and Reward Level you wish to redeem
3. Verify your redemption via your phone
And enjoy! Don €™t forget, you can also find a number of rewards available directly from the Rewards page.
Not received your reward?
Your earnings will be transferred into your selected partner account within 4 weeks, or converted into a gift card ready to use soon as it €™s received. Electronic gift cards can take up to 2 hours to arrive while physical gift cards will be dispatched within 4-6 weeks.
Trouble with account validation?
For data security purposes, we ask you to confirm your redemptions with a valid phone number. Once you €™ve selected your reward, we €™ll prompt you to confirm your mobile number and send you a unique verification code. Simply enter this code on the next screen to verify your account and enjoy your reward. Don €™t worry if you don €™t have a mobile phone, you can also confirm your account using your landline.
Please note: if you wish to redeem more than one reward within a 7-day period, you may be asked to repeat your mobile verification each time you do.
Did we solve your problem?
If the above didn €™t answer your queries, please get in touch by replying to this email and telling us what €™s wrong. We €™ll endeavour to get back to you within 48 hours.
Kind regards,
The e-Rewards Team
Any idea how I"m supposed to "verify my redemption via phone"? I do have a phone number on file with e-rewards but wasn't sent a code.
I did "reply to the email" as suggested, and was ignored for a week.
I then tried sending a new ticket, specifically referencing the first one and asking that they please not send a canned response.
Of course, they sent the canned response.
I'm in a loop - any idea how to get out of it?
On April 9, I requested a redemption for Choice Privileges points. As usual, I got a quick email acknowledging the "purchase":
REWARD DETAILS:
Your Choice Privileges account will be credited with 1000 Choice Privileges points within 2-3 weeks.
It's now been a month and no CP points.
I sent in a ticket to e-Rewards and got the following gobbledygoop:
Thanks for your message. We €™re sorry to hear you €™ve been experiencing issues redeeming rewards.
Please note, e-Rewards Points/Currency earned from surveys are NOT automatically transferred to partner accounts or converted into gift cards. In order to enjoy your chosen reward, you must first manually redeem your Reward from the Reward Center. Here €™s a reminder of how it works:
1. Head to the Reward Center from your e-Rewards account
2. Select the Brand and Reward Level you wish to redeem
3. Verify your redemption via your phone
And enjoy! Don €™t forget, you can also find a number of rewards available directly from the Rewards page.
Not received your reward?
Your earnings will be transferred into your selected partner account within 4 weeks, or converted into a gift card ready to use soon as it €™s received. Electronic gift cards can take up to 2 hours to arrive while physical gift cards will be dispatched within 4-6 weeks.
Trouble with account validation?
For data security purposes, we ask you to confirm your redemptions with a valid phone number. Once you €™ve selected your reward, we €™ll prompt you to confirm your mobile number and send you a unique verification code. Simply enter this code on the next screen to verify your account and enjoy your reward. Don €™t worry if you don €™t have a mobile phone, you can also confirm your account using your landline.
Please note: if you wish to redeem more than one reward within a 7-day period, you may be asked to repeat your mobile verification each time you do.
Did we solve your problem?
If the above didn €™t answer your queries, please get in touch by replying to this email and telling us what €™s wrong. We €™ll endeavour to get back to you within 48 hours.
Kind regards,
The e-Rewards Team
Any idea how I"m supposed to "verify my redemption via phone"? I do have a phone number on file with e-rewards but wasn't sent a code.
I did "reply to the email" as suggested, and was ignored for a week.
I then tried sending a new ticket, specifically referencing the first one and asking that they please not send a canned response.
Of course, they sent the canned response.
I'm in a loop - any idea how to get out of it?
Last edited by DarcyMae; May 7, 2018 at 11:37 am
#3380
Join Date: Sep 2006
Location: San Diego
Programs: UA LTP, AA LTG, DL Plat, Marriott LTT, HH Diamond
Posts: 865
You got their wonderfully worthless automated reply - the computer just looks at the topic of your request, ignores your actual question and spits back a pile of crap from the T&C or some other pile of text at you. It generally happens with first requests on a lot of things and it drives people kind of crazy. But usually they reply in person when you write back. I'd suggest writing again in reply to the first or second e-mails - usually you get a response and maybe you were just unlucky last time. It shouldn't be a lottery but I guess it is. Good luck!
FTF
FTF
#3382
Join Date: Aug 2012
Location: VPS
Programs: IHG Diamond, Delta PM, Hilton Gold, Accor Gold, Marriott Silver
Posts: 7,268
It is letting those of us left do more surveys per day- used to only be 3 per day and sometimes it's 8+. They're also farming out some of the surveys to other survey routers- sometimes e-miles/Peanut Labs, sometimes further afield.
#3383
Join Date: Feb 2001
Programs: IHG Diamond, HH Diamond, BW Diamond Select, Accor Silver, Marriott Gold
Posts: 4,228
There have always been issues of quality over quantity for survey companies, especially online ones. I guess they have decided to take the huge number of users they already have, prune the ones they have issues with, and then have a reliable pool of users to perform their surveys.
#3384
Join Date: Dec 2012
Location: UK
Programs: BAEC Silver, VS Red, HH Gold, IHG Gold, Marriott Gold, SPG Basic, Alitalia Status Match
Posts: 1,173
Now they are merged with SSI at the top end, it may be that their recruitment policy has changed, especially if SSI's is cheaper!
#3385
Join Date: Aug 2002
Location: MCI
Programs: AA LT Gold; BA Silver; Hilton Diamond
Posts: 3,081
A family member said that she answers surveys in return for credits she can use in on-line video games. Her descriptions of providing large amounts of useful feedback and then getting kicked out with the minimum credit sounded suspiciously like the experiences most of us have had with e-Rewards.
#3386
Suspended
Join Date: Jan 2015
Location: Bregenz, Austria
Programs: AA, BAEC, Alaska, Flying Blue, United, IHG, Hilton
Posts: 2,950
Scam survey
Yet another one.
Survey about travel - 90% through and kicked out.
Starts by asking about international flights in the last 3 months.
EDIT: Didn't even get the poxy 25 points.
Survey about travel - 90% through and kicked out.
Starts by asking about international flights in the last 3 months.
EDIT: Didn't even get the poxy 25 points.
Last edited by The_Bouncer; May 17, 2018 at 6:50 am
#3387
Join Date: May 2005
Posts: 241
Similar experience as above poster with surveys no longer being limited to 3 per day but at the same time not finding them as useful as before. If they did away with the 1 Hilton redemption per 60 day rule things would be an entirely different story. As someone who prides himself on maximizing the value of his points/time, I'm embarrassed to say I've redeemed for Macy's, Starbucks, and Amazon. I just hate letting my balance get too high with the reported shutdown issues.
I know people have good luck with Hertz redemption but I find myself never renting cars. If I wanted to earn United, Southwest, and British Airways miles my time would be better spent MS on an Ultimate Reward card versus filling out the surveys. #firstworldproblems
I guess I need to look at this as an additional avenue and stop overthinking it. British Airways doesn't seem all that bad at second glance being $35 per 1000 as I'm located in an AA hub.
I know people have good luck with Hertz redemption but I find myself never renting cars. If I wanted to earn United, Southwest, and British Airways miles my time would be better spent MS on an Ultimate Reward card versus filling out the surveys. #firstworldproblems
I guess I need to look at this as an additional avenue and stop overthinking it. British Airways doesn't seem all that bad at second glance being $35 per 1000 as I'm located in an AA hub.
Last edited by Ctrix65513; May 17, 2018 at 7:44 pm Reason: -
#3389
Join Date: Aug 2002
Location: MCI
Programs: AA LT Gold; BA Silver; Hilton Diamond
Posts: 3,081
You may just get kicked out. I live in the US and have been an e-Rewards member for years but when I tried to complete a survey from Costa Rica when I was traveling, I clicked on the "Start Survey" button and got a message that I wasn't in one of the eligible countries for that survey. So, they do check.
#3390
Join Date: Jan 2006
Location: CNF
Programs: Priority Club, TAM Fidelidade, BAEC, Marriott Rewards
Posts: 2,184
If you have a US account, you need to do the surveys from a US IP address AND need to have a US telephone number to redeem your $s. IP based telephones do not work, in my experience.
Also to note, there are much more surveys available to US accounts than to the rest of the world. But if you cannot redeem due to lack of a telephone number it is of no use to do a lot of surveys...