Hoping I might get some help from the board with an e-Rewards redemption.

On April 9, I requested a redemption for Choice Privileges points. As usual, I got a quick email acknowledging the "purchase":
REWARD DETAILS:
Your Choice Privileges account will be credited with 1000 Choice Privileges points within 2-3 weeks.

It's now been a month and no CP points.

I sent in a ticket to e-Rewards and got the following gobbledygoop:

Thanks for your message. We €™re sorry to hear you €™ve been experiencing issues redeeming rewards.

Please note, e-Rewards Points/Currency earned from surveys are NOT automatically transferred to partner accounts or converted into gift cards. In order to enjoy your chosen reward, you must first manually redeem your Reward from the Reward Center. Here €™s a reminder of how it works:

1. Head to the Reward Center from your e-Rewards account
2. Select the Brand and Reward Level you wish to redeem
3. Verify your redemption via your phone

And enjoy! Don €™t forget, you can also find a number of rewards available directly from the Rewards page.

Not received your reward?
Your earnings will be transferred into your selected partner account within 4 weeks, or converted into a gift card ready to use soon as it €™s received. Electronic gift cards can take up to 2 hours to arrive while physical gift cards will be dispatched within 4-6 weeks.

Trouble with account validation?
For data security purposes, we ask you to confirm your redemptions with a valid phone number. Once you €™ve selected your reward, we €™ll prompt you to confirm your mobile number and send you a unique verification code. Simply enter this code on the next screen to verify your account and enjoy your reward. Don €™t worry if you don €™t have a mobile phone, you can also confirm your account using your landline.

Please note: if you wish to redeem more than one reward within a 7-day period, you may be asked to repeat your mobile verification each time you do.

Did we solve your problem?
If the above didn €™t answer your queries, please get in touch by replying to this email and telling us what €™s wrong. We €™ll endeavour to get back to you within 48 hours.

Kind regards,

The e-Rewards Team


Any idea how I"m supposed to "verify my redemption via phone"? I do have a phone number on file with e-rewards but wasn't sent a code.
I did "reply to the email" as suggested, and was ignored for a week.
I then tried sending a new ticket, specifically referencing the first one and asking that they please not send a canned response.
Of course, they sent the canned response.

I'm in a loop - any idea how to get out of it?