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FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   S.P.A.M. (https://www.flyertalk.com/forum/s-p-m-2/)
-   -   E-rewards [Master Thread] (https://www.flyertalk.com/forum/s-p-m/935173-e-rewards-master-thread.html)

Saral Feb 21, 2017 5:53 am
Originally Posted by vvn1972 (Post 27937549)
Same here (((
And mine : (

beachmouse Feb 21, 2017 7:33 am
Terms and conditions on the e-Rewards page still say they should count so time to contact IHG with a link or screenfrab of that

MileageAddict Feb 21, 2017 11:19 am
Originally Posted by wadmak (Post 27937518)
Today IHG points posted to my account as NON-qualifying :(

Surely not a good idea to contact Customer Service, is it?

Is it over then? :confused:
Same here. :td: At least I made Gold Elite for the next year.

Spock Seat Feb 21, 2017 3:38 pm
Originally Posted by MileageAddict (Post 27938959)
Same here. :td: At least I made Gold Elite for the next year.
Uh oh. No more free lunch? :eek:

Mauibaby2008 Feb 21, 2017 3:52 pm
That is terrible news!!

goldencondor Feb 22, 2017 4:42 am
Can you still get Hilton points through E-Rewards without the monthly restriction? Or has that promo ended?

KathyWdrf Feb 22, 2017 4:53 am
Originally Posted by goldencondor (Post 27942288)
Can you still get Hilton points through E-Rewards without the monthly restriction? Or has that promo ended?
Currently says (when you go through a redemption for Hilton points):

Redemption Limitation

No restrictions for a limited time.

beachmouse Feb 22, 2017 5:50 am
Got an e-mail back from customer care today from 'Eds' saying that e-rewards points should still be EQ and they're working to fix that. It seems like IHG has had some constant minor but annoying IT issues in 2017. (Am on my phone and having issues copy and pasting only the relevant parts)

wadmak Feb 22, 2017 5:53 am
^
Lucky you :-)

All I've got was: "We have forwarded the information that you have provided to our contacts. Please allow response time of 7-10 business days."

:D

Fingers crossed

goldencondor Feb 22, 2017 6:06 am
Originally Posted by KathyWdrf (Post 27942313)
Currently says (when you go through a redemption for Hilton points):
Thank you Kathy.

I just put through a reward, and it arrived in my Hilton account within minutes. A record.

nomii Feb 22, 2017 12:24 pm
Originally Posted by beachmouse (Post 27942430)
Got an e-mail back from customer care today from 'Eds' saying that e-rewards points should still be EQ and they're working to fix that. It seems like IHG has had some constant minor but annoying IT issues in 2017. (Am on my phone and having issues copy and pasting only the relevant parts)
Was this IHG customer care or e-rewards customer service? So I know who to complain to about it with my screenshots.

beachmouse Feb 22, 2017 1:28 pm
Originally Posted by nomii (Post 27943978)
Was this IHG customer care or e-rewards customer service? So I know who to complain to about it with my screenshots.
IHG customer service- there's an option for e-Rewards in the 'partner points' customer service sub-menu. I said I had screenshots of the terms & conditions, but there wasn't a way of attaching them at that point and Eds didn't ask for them in subsequent communication.

Saral Feb 22, 2017 4:52 pm
Originally Posted by beachmouse (Post 27944249)
IHG customer service- there's an option for e-Rewards in the 'partner points' customer service sub-menu. I said I had screenshots of the terms & conditions, but there wasn't a way of attaching them at that point and Eds didn't ask for them in subsequent communication.
​​​​​​​I put a missing partner points query through to ihg and they came back to acknowledge they are still elite qualifying and they have passed my query on to the 'specialist team'

wadmak Feb 22, 2017 11:39 pm
Who do you complain to about missing Hilton points? Hilton or e-Rewards? :-/

Never easy for me...

uxb Feb 23, 2017 12:41 pm
Originally Posted by MileageAddict (Post 27855406)
So... when you get the message: "a location that is different from the country for which this survey is intended"....is that the kiss of death?

Time to start up a new account under a new email address?
This happened to me recently. What kind of "kiss of death" is that (since I'm based in the US)?


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