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Originally Posted by catdad
(Post 28037556)
Yes, me too!
Log in generates error message: Member account has been deactivated at Member's request or due to extended inactivity. Please contact Member Services to reinstate your account I have emailed them and no response since 3 days. |
I'm curious if anyone is able to access their accounts recently?
I don't think I've done anything out of the ordinary. My balance is large due to not many redemptions lately, but just responding to some surveys. Isn't that what they want? I've emailed twice, and it has been more than a week without a reply. I recently tried twitter, but also no response yet. |
I have access to my account
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Originally Posted by Saral
(Post 28044451)
I have access to my account
I must have done something they didn't like. Wish I knew what it was and that I would get some response to my inquiries. |
Originally Posted by Saral
(Post 28041371)
After numerous emails back and forth my 8000 e-rewards points credited since 21.2.17 have been converted to EQP...don't give up anyone that is still trying!
App still isn't working though |
Apparently I've been shut down. I got a boiler plate response (see below). I wish I knew what occurred. I don't take that many surveys, and basically just use this to keep inactive accounts from expiring. I had a big balance that is likely gone.
Thank you for your query. We have reviewed your account and we have identified several discrepancies in your account details and/or survey activity that are in breach of our terms and conditions. We regret to inform you that under such terms, we have had to close your account permanently. You will no longer be able to take surveys and claim rewards from e-Rewards going forward. Thank you for your cooperation in this matter. |
I have a banner across my App saying it is no longer supported and I should use the website.
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This is just crazy. Both my and my spouse's account blocked. One had $400 and other $150. Both were only accounts with e-rewards. It seems that our only sin is big balance.
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Originally Posted by Saral
(Post 28045458)
I have a banner across my App saying it is no longer supported and I should use the website.
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Originally Posted by Critterlynn
(Post 28046428)
Mine is doing the same. My valued opinions app did the same thing yesterday. I wonder if valued opinions and e-rewards are owned by the same company. Seems strange that they would both do that within a day's time.
2. License. The Apps are licensed, not sold, to you for use only under the terms of this EULA by Research Now Limited. (formerly known as e-Rewards, Inc.) (“Research Now”) located at 5800 Tennyson Pkwy, Suite 600, Plano, TX 75024, USA. Research Now reserves all rights, title and interest not expressly granted to you. |
I am getting
"Member account has been deactivated at Member's request or due to extended inactivity. Please contact Member Services to reinstate your account." On one of my accounts. It had about $98 in it. I was about to redeem when it hit $100. |
Originally Posted by BTA
(Post 28045064)
Apparently I've been shut down. I got a boiler plate response (see below). I wish I knew what occurred. I don't take that many surveys, and basically just use this to keep inactive accounts from expiring. I had a big balance that is likely gone.
Another example why earn/burn is always a good idea. |
Originally Posted by coffeetable
(Post 28044400)
2 days before i tried to login and said 0 points, all the points i earned lost, and the next day when i tried to login it says ''Member account has been deactivated at Member's request or due to extended inactivity. Please contact Member Services to reinstate your account.''
I have emailed them and no response since 3 days. |
I have had the same experience in the last week. I've emailed and no response. Help from anyone would be helpful. I'm losing a lot of points.
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Originally Posted by Skinnybiker
(Post 28048909)
I have had the same experience in the last week. I've emailed and no response. Help from anyone would be helpful. I'm losing a lot of points.
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