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-   -   E-rewards [Master Thread] (https://www.flyertalk.com/forum/s-p-m/935173-e-rewards-master-thread.html)

eajusa Dec 31, 2016 10:01 pm

Everything has been posting quickly for me.... H Honors, UA, etc.

thelostshark Jan 1, 2017 8:42 pm

The last couple of days, when I try to take a survey it won't let me, saying that an error occurred because it appears that I'm outside my country. I'm not outside my country; heck, I'm not even outside my house .... Is there a cure for this malady? tls

eajusa Jan 1, 2017 9:07 pm


Originally Posted by thelostshark (Post 27690597)
The last couple of days, when I try to take a survey it won't let me, saying that an error occurred because it appears that I'm outside my country. I'm not outside my country; heck, I'm not even outside my house .... Is there a cure for this malady? tls

If you email their tech support, they will fix it. Same thing happened to me last month. Fixed within days of emailing them.

Kremmen Jan 1, 2017 10:13 pm


Originally Posted by thelostshark (Post 27690597)
I'm not outside my country; heck, I'm not even outside my house .... Is there a cure for this malady? tls

I guess their geo-blocking isn't up to date. If you check what IP address you're using and it's different one to last week, it could be that your ISP started using a new set of IP addresses. While waiting for e-rewards to fix it, if your ISP has multiple IP ranges that it allocates from and you just happen to have an address in one of them that e-rewards doesn't know about, you might be able to make the site happy by dropping your connection in the hope of getting an address from another range.

(Or you can use a proxy or VPN to get around it.)

thelostshark Jan 2, 2017 11:35 am

Thanks for the responses. Will give both a shot. tls

pointshogger Jan 2, 2017 8:39 pm

My AA redemption recently took 6 weeks. Felt like an eternity. I redeem again a few days ago, will see if they take that long again.

wadmak Jan 3, 2017 5:52 am

2 Attachment(s)
Hi,

I have JUST gotten IHG points thank you very much :D

However, they wouldn't (yet?) appear on my 2017 Year-to-date Summary.

Just sit and wait or are IHG points NOT qualifying anymore??? (apologies, that's my first time with IHG points via e-rewards) :o:o:o

Ta

beachmouse Jan 3, 2017 6:04 am

I've got the same issue with IHG right now. Since they're correct on the ledger lines as EQ, I'll just take a screen shot of the ledger, another of the e-Rewards page that says they're supposed to count to elite tier status, and call the missing digits (they're not listed as zero, they're just gone) as something that's slightly wonky because of IHG doing year end IT maitenance. If zeros actually appear in a few days. then I get in contact.

I let my e-Rewards account get up to $575 at one point in December for EQ purposes. If this works as. It should, nice to start the year halfway to platinum.

Mauibaby2008 Jan 3, 2017 9:31 am


Originally Posted by beachmouse (Post 27696721)
I've got the same issue with IHG right now. Since they're correct on the ledger lines as EQ, I'll just take a screen shot of the ledger, another of the e-Rewards page that says they're supposed to count to elite tier status, and call the missing digits (they're not listed as zero, they're just gone) as something that's slightly wonky because of IHG doing year end IT maitenance. If zeros actually appear in a few days. then I get in contact.

I let my e-Rewards account get up to $575 at one point in December for EQ purposes. If this works as. It should, nice to start the year halfway to platinum.

wow now that would be a devaluation!

wadmak Jan 4, 2017 12:41 pm

1 Attachment(s)
Thanks, beachmouse

All good now :-) Happy to have become GOLD just 4 days into 2017 :D

beachmouse Jan 4, 2017 12:55 pm

There was talk on the IHG boards about how end of year has a few accounting blips as the IT department makes sure that stays that closed out in late December are correctly posted for 2016, and I assume the pat few days were just a blip from that.

Only another 55K to go before I re-qualify for Spire.

goldencondor Jan 8, 2017 2:37 pm

Anyone getting 'Bad Gateway' error messages when they click the 'Find A Survey' button on the website, or in old emails?

morgan1929 Jan 9, 2017 8:14 am


Originally Posted by goldencondor (Post 27726899)
Anyone getting 'Bad Gateway' error messages when they click the 'Find A Survey' button on the website, or in old emails?

Yes, all day yesterday

goldencondor Jan 9, 2017 8:21 am


Originally Posted by morgan1929 (Post 27730665)
Yes, all day yesterday

Thanks. Back to normal now!

IamHydro Jan 10, 2017 10:15 am

I am getting the following:


It appears you are accessing this survey from a location that is different from the country for which this survey is intended.
I hope this is just a malfunction, but from other posts in this thread, I fear this means "your account has been terminated"


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