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-   -   E-rewards [Master Thread] (https://www.flyertalk.com/forum/s-p-m/935173-e-rewards-master-thread.html)

beachmouse Jan 10, 2017 10:23 am

I'm also getting it now. Hopefully it's an unintentional replacement for the 'no surveys available' message and they aren't doing some sort of account purge.

wadmak Jan 10, 2017 10:33 am

Hmm, dunno. Must confess to having more than 1 account and one of them (only one of them) does not get this message. So it may actually be the bad news i.e. ban rather than a malfunction. :-/

goldencondor Jan 10, 2017 10:59 am


Originally Posted by IamHydro (Post 27737684)
I am getting the following:



I hope this is just a malfunction, but from other posts in this thread, I fear this means "your account has been terminated"

I've been getting that this afternoon too. An error I suspect.

mirror74 Jan 11, 2017 1:37 am


Originally Posted by beachmouse (Post 27737729)
I'm also getting it now. Hopefully it's an unintentional replacement for the 'no surveys available' message and they aren't doing some sort of account purge.

Same with me... have 2 accounts, one UK (actual location) and one US, both are blocked

Tilly71 Jan 11, 2017 1:58 am

Same here, two accounts with the same message but others all fine.

Has anyone who only has one account been affected by this Yet?

mlhall Jan 11, 2017 4:04 am

Yes...
 

Originally Posted by Tilly71 (Post 27741898)
Same here, two accounts with the same message but others all fine.

Has anyone who only has one account been affected by this Yet?

for the past three days.

mirror74 Jan 11, 2017 4:38 am

Obviously, this is another culling of accounts in good standing... something similar to August 2016,... Shady practice, to say the least.

beachmouse Jan 11, 2017 7:19 am

For those with multiple accounts, are different e-mail addresses enough or does other contact info like street addresses have to be different as well? Seems like the parent company tends to purge by specific account rather than IP or anything so I'm wondering if it's time to go find invites for hotel and transport sides.

goldencondor Jan 11, 2017 9:16 am

I am stuck on 6485 points with only 15 points required for the reward. Getting survey invites but still the country error. I emailed them yesterday. Hopefully it'll be resolved soon.

amanuensis Jan 11, 2017 9:44 am

I have only a single account. I have not had any problems with the country error (except when I am traveling internationally, in which case I VPN using my employer's VPN) but two different surveys today have had show-stopping technical errors. One was asking me very detailed questions about the credit union I use and my opinions of it (I picked it from a pre-populated list), and about half way through, my company's firewall stopped me in my tracks, saying that the security certificate of the survey company's website was unsafe. It would not let me continue. :mad:

ankomonkey Jan 12, 2017 2:22 am

In the past I have only been able to redeem for Hilton points once every 90 days. This restriction seems to have been lifted as I have redeemed yesterday and the day before. My previous redemption was less than 90 days ago too, so 3 times in the last 90 days.

Tilly71 Jan 12, 2017 5:06 am


Originally Posted by goldencondor (Post 27743495)
I am stuck on 6485 points with only 15 points required for the reward. Getting survey invites but still the country error. I emailed them yesterday. Hopefully it'll be resolved soon.

The are still allowing redemptions on my accounts with the messages, cashed out 1k avios today just in case it gets closed down and lose all the points.

wadmak Jan 12, 2017 12:00 pm

Just FYI: my "banned" accounts working fine as of now :-))

Tilly71 Jan 12, 2017 12:24 pm

Same here, so hopefully will be the same for everyone. 😃

Tilly71 Jan 12, 2017 12:44 pm


Originally Posted by ankomonkey (Post 27747674)
In the past I have only been able to redeem for Hilton points once every 90 days. This restriction seems to have been lifted as I have redeemed yesterday and the day before. My previous redemption was less than 90 days ago too, so 3 times in the last 90 days.

I decided to take a look at the HH terms on e-rewards and it now states - No restrictions for a limited time.


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