Got the "Member account has been deactivated at Member's request or due to extended inactivity. Please contact Member Services to reinstate your account" message a few days ago - just as a reward was supposed to be credited to my account (in addition to the funds already in it).

No response from e-rewards to my emails.

I finally got a response via twitter DM. Then magically my email was replied to...

with the information noted earlier in post 2781

I was not reinstated. But told to wait for further review. I'm not holding my breath, but also not giving up. I'd like to know what I did to cause this.

Is avios / baec avios redemption taking a while again? I redeemed for baec about 10 x days ago nothing, Avios 5 x days ago.

Those of you with deactivated accounts... Are you using multiple emails and have 2 or more accounts?

Years ago, I was doing surveys for both my husband and my own account from the same computer and they inactivated the accounts. I wrote and asked why and they said it was because 1 computer was being used for 2 accounts and that we had the same address. We always redeemed to our own hotel or airline accounts.

I responded that we are married, live in the same house, and use the same computer. They reactivated the accounts.

Another time they wanted to verify where we lived and had to send a copy of our driver's licenses.

Since the deactivation, I never use the same computer to respond to surveys from both of our accounts. I generally use my work computer for my husband's account (or my ipad) and my own desktop for my account (sometimes my phone).

Haven't had a problem since.

What was the reply? Did you get reinstated?

No. I updated my earlier post. As I said, I am not giving up, but I don't have high hopes.

Only used one account.

I'd just like to get more than a form letter response that doesn't explain what happened.

Does anyone know roughly how long it takes e-rewards points to show up in in virgin atlantic account after transfer?

Based on the latest round of shenanigans, one has to wonder if e-Rewards is failing as a business.

It certainly seems so.^^^

I have not had a new survey available for several days now, on either of my accounts. I think I'm going to cash out all my points, just in case.

For what it's worth, I have been getting survey invitations several times a week. Many times more than usual, sometimes two emails a day. I redeem monthly for United miles. Not a hint of a problem for me.

All fine for me also even though I'm not sure if the app is ever coming back!

​​​​​​​i'll answer my own question in case it helps in the future...points transferred wednesday rec'd in my virgin account monday

yeah WTH is going on with that???? Lol

Update: I got my account restored. Still unclear what I did that caused this to happen.

A few hours after my account being restored, my full balance was back in place, and it looks like I can redeem for rewards again.

So, I'm pleasantly surprised, and will likely cash out as much as I can to get my balance down a bit.

Good luck to others.