E-rewards [Master Thread]
Apr 25, 2010 | 4:33 pm
#226
Join Date: Apr 2007
Location: Anywhere
Posts: 7,063
Clearing cookies and caches does not appear to be successful. Help... anyone?
Apr 28, 2010 | 2:46 pm
#228
Join Date: Sep 1999
Location: too far from the airport
Posts: 3,299
I experience the same problem with my home and work PC (on which I had done surveys in the past). Every survey shows it's expired. But when I accessed the same survey invitations through another PC at the airport lounge, I was able to complete them.
Clearing cookies and caches does not appear to be successful. Help... anyone?
Clearing cookies and caches does not appear to be successful. Help... anyone?
Apr 29, 2010 | 2:28 am
#229
Join Date: Mar 2006
Location: BCN
Programs: IHG, M&M, FB, Avios, ALL, etc.
Posts: 934
I sent an e-mail to Customer Service a few days ago, and got this reply:
"Thank you for contacting e-Rewards. We apologize for the difficulty you have experienced with the recent surveys. I have submitted a request to technology so they can look into the expired survey issue. We hope to have this resolved for you very soon."
Not holding my breath for a quick solution...
Apr 30, 2010 | 3:51 am
#231
Join Date: Apr 2007
Location: Anywhere
Posts: 7,063
Apr 30, 2010 | 6:49 pm
#232
Join Date: Aug 2002
Location: Earth
Posts: 359
I have the same issue. Using friends' and work computer, I am fine, but not when on my personal computer.
Apr 30, 2010 | 9:55 pm
#233
Join Date: May 2009
Location: DCA
Programs: US Chairman, Marriott Platinum, PCR Platinum, and SPG Gold
Posts: 1,244
E-rewards hasn't responded to a cusomter service email form me in over 3 months. I am a little upset. I have been miscredited several times and no one gets back to me.
May 2, 2010 | 9:57 pm
#234
Join Date: Apr 2005
Location: US, UK
Programs: Executive Club, OnePass, SkyMiles, HH, Marriott Rewards
Posts: 171
Did you contact Customer Service about this problem? If not, why not?
It could actually be some kind of technical problem on their end, and if you notify them promptly, they might fix it. @:-)
(It's easy to contact their Customer Service via their website, and in general, you do get results from doing so.)
It could actually be some kind of technical problem on their end, and if you notify them promptly, they might fix it. @:-)
(It's easy to contact their Customer Service via their website, and in general, you do get results from doing so.)
May 3, 2010 | 12:38 am
#235
Join Date: Nov 2000
Location: Melbourne
Programs: HHonors Gold VIP,QP Gold, PC Platinum, pleb everthing else
Posts: 417
Its non-US IP addresses
They just wont admit it. Their behaviour is deceptive. Access may OK from an airport device if the service provider is US based.
Last edited by John Cogley; May 3, 2010 at 12:42 am Reason: additional explanation
May 3, 2010 | 3:32 am
#236
Join Date: May 2008
Location: SF Bay Area
Programs: UA Silver, Alaska MVP Gold, AF Gold, Hilton Gold, IHG Platinum
Posts: 24
Had exactly the same problem past weeks and also reported the problem to support and got the same generic answer.
Now I notice that something has changed since this weekend :
- before this week-end I got "expired" for all surveys & quick surveys
- now I get "expired" for all surveys but I was able to complete quick surveys
Also I got an email from E-Rewards yesterday indicating that they have waived currency expiration (due to happen may 1st) for me this year.
Still a mystery though..
Now I notice that something has changed since this weekend :
- before this week-end I got "expired" for all surveys & quick surveys
- now I get "expired" for all surveys but I was able to complete quick surveys
Also I got an email from E-Rewards yesterday indicating that they have waived currency expiration (due to happen may 1st) for me this year.
Still a mystery though..
May 3, 2010 | 5:00 am
#237
Join Date: Apr 2007
Location: Anywhere
Posts: 7,063
I've written to them more than a week ago but still no reply when, from personal experience, they normally would respond overnight for any survey related queries.
May 3, 2010 | 1:15 pm
#238
Join Date: Apr 2005
Location: US, UK
Programs: Executive Club, OnePass, SkyMiles, HH, Marriott Rewards
Posts: 171
I agree with you, the behavior is deceptive! I don't understand why they have a 2k, 4k and 8k redemption for BA and skip 6k, and then restrict additional redemption for almost two months. So for example if you have 6,000 points for British Airways, you can only redeem 4,000, leaving 2000 points for almost two months which may expire because of the expiration rules.
May 12, 2010 | 4:57 pm
#239
Join Date: Apr 2007
Location: Anywhere
Posts: 7,063
Expired surveys
Problem still persists. Over the last month I have followed up with e-Rewards regularly regarding the expired surveys issue. Each time I receive a nondescript reply to say that they are working on it, with no further update on where the problem lay and what is being done to rectify. 
May 13, 2010 | 7:16 am
#240
Join Date: Mar 2006
Location: BCN
Programs: IHG, M&M, FB, Avios, ALL, etc.
Posts: 934
Problem still persists. Over the last month I have followed up with e-Rewards regularly regarding the expired surveys issue. Each time I receive a nondescript reply to say that they are working on it, with no further update on where the problem lay and what is being done to rectify.