E-rewards [Master Thread]
May 23, 2016, 8:24 am
#2311
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,027
...I emailed them yesterday and received a stock answer within an hour about all the things that *I* could have done wrong, including putting in the wrong account number and also reminding me that it could take 6-8 weeks. This answer also indicated they were closing my ticket.
I responded to reopen it, asked them to check the Hertz number (and gave them the account number) and again, told them it was nearly 8 weeks.
I responded to reopen it, asked them to check the Hertz number (and gave them the account number) and again, told them it was nearly 8 weeks.
May 23, 2016, 11:34 am
#2313
Join Date: Aug 2012
Location: VPS
Programs: IHG Diamond, Delta PM, Hilton Gold, Accor Gold, Marriott Silver
Posts: 7,268
How did you sign up for e-Rewards? Could be you had some other airline offers you weren't supposed to before if you signed up through American and they finally 'fixed' it for you.
May 23, 2016, 12:20 pm
#2314
Join Date: Sep 2012
Posts: 19
I don't know how I signed up but I think it was HHonors link because I can get 7k points with $125 erewards.
May 23, 2016, 2:10 pm
#2316
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Salt Lake City, Utah, USA
Posts: 10,003
I know I signned up via Hhonors (a long, long time ago) and I get 7k for $100 e-rewards. So either e-Rewards does not offer a cost break for newer people who sign up through Hilton, or you did not sign up with Hilton.
May 23, 2016, 2:54 pm
#2317
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,878
May 24, 2016, 9:57 am
#2319
Join Date: Jan 2006
Location: CNF
Programs: Priority Club, TAM Fidelidade, BAEC, Marriott Rewards
Posts: 2,184
PS Or you signed up via US Airlines, it disappeared and they gave you some other airlines as a bonus, which ended?
Last edited by neuromancer; May 24, 2016 at 10:09 am
May 24, 2016, 10:47 am
#2320
FlyerTalk Evangelist
Join Date: Jul 1999
Location: ORD/MDW
Programs: BA/AA/AS/B6/WN/ UA/HH/MR and more like 'em but most felicitously & importantly MUCCI
Posts: 19,719
I do not think the issues upthread point to fiscal problems at eRewards. I think they point to overwhelming back-end complexity with this laundry list of redemption partners... and a company in way over its head.
May 24, 2016, 4:08 pm
#2321
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,919
I finally heard back after reopening the ticket a week ago. Still nothing from my facebook post. So they're admitting there's a problem...
Except 7-10 days is about 8-9 weeks after April 1 
Also, this has to be more than a small number of members, given that not all of them are on FT, and several have posted they're also still waiting
Please accept my apologies for the issue you have experienced with your Hertz redemption.
This is due to a technical issue which has affected a small number of members.
We are working to get the issue resolved and your points credited.
This should be rectified in the next 7-10 days.
Thank you for your inquiry,
This is due to a technical issue which has affected a small number of members.
We are working to get the issue resolved and your points credited.
This should be rectified in the next 7-10 days.
Thank you for your inquiry,
Also, this has to be more than a small number of members, given that not all of them are on FT, and several have posted they're also still waiting
May 24, 2016, 4:21 pm
#2322
formerly chrisbarnett01
Join Date: Oct 2015
Posts: 350
I try to get $100 a month for AA redemptions. Today was the first day I was eligible to redeem for AA, and I only had $95.65 in the account.
So I went into my email and clicked the link in every email they have ever sent me. Sure enough, now I am at $100.40.
I would suggest everyone do that monthly. I did it last month and ended up getting an additional $15 or so.
So I went into my email and clicked the link in every email they have ever sent me. Sure enough, now I am at $100.40.
I would suggest everyone do that monthly. I did it last month and ended up getting an additional $15 or so.
May 24, 2016, 4:56 pm
#2323
Join Date: Aug 2012
Location: VPS
Programs: IHG Diamond, Delta PM, Hilton Gold, Accor Gold, Marriott Silver
Posts: 7,268
Or who is trying to wrangle any number of redemption partners who are all on their own schedules for exchanging money for reward points. United seems quite easy to work with- there are a number of rewards programs where a United redemption is deposited in your miles account in five minutes or less. But I would expect any 'technical problems' with an Accor redemption in August to take their dear sweet time to resolve due to understaffing in the Accor mothership that time of year.
May 25, 2016, 8:11 am
#2324
Join Date: Aug 2002
Location: MCI
Programs: AA LT Gold; BA Silver; Hilton Diamond
Posts: 3,081
Or who is trying to wrangle any number of redemption partners who are all on their own schedules for exchanging money for reward points. United seems quite easy to work with- there are a number of rewards programs where a United redemption is deposited in your miles account in five minutes or less.
May 25, 2016, 10:55 am
#2325
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,027