E-rewards [Master Thread]
Dec 19, 2015, 2:55 pm
#1981
Join Date: Sep 2006
Location: San Diego
Programs: UA LTP, AA LTG, DL Plat, Marriott LTT, HH Diamond
Posts: 865
This has to be a new low - in the past they've just sent a nonresponsive form letter!
And the kicker is, at the bottom of the FAQs, there's a link if this doesn't answer her question, and it just takes her back to the same place she put in her original complaint. Is this just a mechanism to get back another copy of the FAQs, ad infinitum? They've become just a-holes.
Attention e-rewards clients: every time they (and you) screw us over, I just get looser with the survey answers to make up for being screwed over. That too looks like an endless feedback loop.
FTF
Dec 20, 2015, 7:22 pm
#1982
Join Date: Dec 2015
Posts: 8
Hello!
That's call for help from a newbie.
I extremely need ~3500 Le Club Accor points and I've found out that e-rewards can be exchanged to Accor points.
The problem is I live outside USA/UK so I've set up 2 "test"
accounts under VPN with USA/UK ip addresses.
Unfortunately I haven't got a single survey for about 3 weeks
- I think that there's something wrong with my profiles
I've read the thread and I see that some people get surveys almost every day. Can you please share the details that you have in your profile?
Obviously I don't need any personal details.
I guess state/town/salary/occupation/etc will be fine.
Thanks.
That's call for help from a newbie.
I extremely need ~3500 Le Club Accor points and I've found out that e-rewards can be exchanged to Accor points.
The problem is I live outside USA/UK so I've set up 2 "test"
accounts under VPN with USA/UK ip addresses.Unfortunately I haven't got a single survey for about 3 weeks
- I think that there's something wrong with my profilesI've read the thread and I see that some people get surveys almost every day. Can you please share the details that you have in your profile?
Obviously I don't need any personal details.
I guess state/town/salary/occupation/etc will be fine.
Thanks.
Dec 20, 2015, 9:43 pm
#1983
FlyerTalk Evangelist
Join Date: Aug 2001
Location: SF CA USA. I love large faceless corporations. And they cherish me in return (sometimes). ;)
Programs: UA Premier Gold/disappointed 1MM, HH Gold, IHG Plat, MB Gold, BW Diam Sel
Posts: 17,575
E-rewards does seem to be slower than normal to post recently, but they have a CYA provision in the FAQ: "Occasionally, it may take 7-10 days for the credit to be posted to your account."
Dec 21, 2015, 6:22 am
#1985
Join Date: Mar 2014
Location: Lancashire, UK
Posts: 2,101
I'm 15 points short of 3,500 to claim a reward. Does anyone know a quick way of getting the 15 points? Sometimes I get some short personal questions on the site that earn me 25 points but I haven't had any of those for a while.
Dec 21, 2015, 6:37 am
#1986
Join Date: Dec 2008
Location: London
Programs: SK Gold, ITA Executive, Sixt Diamond, Hertz PC, Avis PC, IHG Platinum
Posts: 5,164
Just keep on checking your account and see if you'll get a survey there.
Dec 21, 2015, 7:05 am
#1987
Join Date: Mar 2014
Location: Lancashire, UK
Posts: 2,101
Dec 21, 2015, 8:02 am
#1988
Join Date: Oct 2001
Location: Almaty, Kazakhstan
Programs: UA Gold, Hyatt Discoverist, IHG Platinum, Accor Silver, Choice Privileges Gold
Posts: 2,070
Ah, tls, we seem to frequent a lot of the same places here. And in this case I (or actually Mrs. FTF) just had the same problem again too. She completed a survey, they said tech problem and she got no credit - and in response to her query they just sent the FAQs.
This has to be a new low - in the past they've just sent a nonresponsive form letter!
And the kicker is, at the bottom of the FAQs, there's a link if this doesn't answer her question, and it just takes her back to the same place she put in her original complaint. Is this just a mechanism to get back another copy of the FAQs, ad infinitum? They've become just a-holes.
Attention e-rewards clients: every time they (and you) screw us over, I just get looser with the survey answers to make up for being screwed over. That too looks like an endless feedback loop.
FTF
This has to be a new low - in the past they've just sent a nonresponsive form letter!
And the kicker is, at the bottom of the FAQs, there's a link if this doesn't answer her question, and it just takes her back to the same place she put in her original complaint. Is this just a mechanism to get back another copy of the FAQs, ad infinitum? They've become just a-holes.
Attention e-rewards clients: every time they (and you) screw us over, I just get looser with the survey answers to make up for being screwed over. That too looks like an endless feedback loop.
FTF
On a positive note, I did have some (but only some) of my surveys credit over the weekend. But I doubt that had anything to do with the FAQ's they sent me telling me to wait 7-10 days (or whatever it was). But it was enough to put me over the redemption limit, so I am presently in a bit better mood.
It used to be that the surveys credited immediately. I sometimes had to log out and log in to see the credit, but the survey credit was almost always there. What kind of "enhancement" is it to make folks wait longer (and thus make more work for your customer service reps)? tls
Dec 21, 2015, 8:20 am
#1989
Join Date: Jan 2006
Location: CNF
Programs: Priority Club, TAM Fidelidade, BAEC, Marriott Rewards
Posts: 2,184
Just click through your old survey emails and try to do the surveys. Sometimes there is another survey waiting, when it tells you you've done the survey and and you click next.
Dec 21, 2015, 6:49 pm
#1991
formerly chrisbarnett01
Join Date: Oct 2015
Posts: 350
Update. Most of my money has posted. Seems to be taking several days. $48 or so from last week posted over the weekend.
Since then I have done about $24 or so, still waiting.
End of the year I am getting one email a day for a new survey, but I can click the link 4-5 times and get 1-2 surveys each time.
Since then I have done about $24 or so, still waiting.
End of the year I am getting one email a day for a new survey, but I can click the link 4-5 times and get 1-2 surveys each time.
Dec 22, 2015, 6:02 am
#1992
Join Date: Mar 2014
Location: Lancashire, UK
Posts: 2,101
I've had survey alerts both yesterday and today, but when I click the links in the emails (within minutes of receiving them) The E-Rewards site tells me I have no surveys available. Getting a bit annoyed with that recent trend tbh.
Dec 22, 2015, 9:29 am
#1993
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,878
Update. Most of my money has posted. Seems to be taking several days. $48 or so from last week posted over the weekend.
Since then I have done about $24 or so, still waiting.
End of the year I am getting one email a day for a new survey, but I can click the link 4-5 times and get 1-2 surveys each time.
Since then I have done about $24 or so, still waiting.
End of the year I am getting one email a day for a new survey, but I can click the link 4-5 times and get 1-2 surveys each time.