Originally Posted by
FullTimeFlyer
Ah,
tls, we seem to frequent a lot of the same places here. And in this case I (or actually Mrs. FTF) just had the same problem again too. She completed a survey, they said tech problem and she got no credit - and in response to her query they just sent the FAQs.
This has to be a new low - in the past they've just sent a nonresponsive form letter!
And the kicker is, at the bottom of the FAQs, there's a link if this doesn't answer her question, and it just takes her back to the same place she put in her original complaint. Is this just a mechanism to get back another copy of the FAQs, ad infinitum? They've become just a-holes.
Attention e-rewards clients: every time they (and you) screw us over, I just get looser with the survey answers to make up for being screwed over. That too looks like an endless feedback loop.
FTF
Amen brother, amen!
On a positive note, I did have some (but only some) of my surveys credit over the weekend. But I doubt that had anything to do with the FAQ's they sent me telling me to wait 7-10 days (or whatever it was). But it was enough to put me over the redemption limit, so I am presently in a bit better mood.
It used to be that the surveys credited immediately. I sometimes had to log out and log in to see the credit, but the survey credit was almost always there. What kind of "enhancement" is it to make folks wait longer (and thus make more work for your customer service reps)? tls