Ah, tls, we seem to frequent a lot of the same places here. And in this case I (or actually Mrs. FTF) just had the same problem again too. She completed a survey, they said tech problem and she got no credit - and in response to her query they just sent the FAQs.

This has to be a new low - in the past they've just sent a nonresponsive form letter!

And the kicker is, at the bottom of the FAQs, there's a link if this doesn't answer her question, and it just takes her back to the same place she put in her original complaint. Is this just a mechanism to get back another copy of the FAQs, ad infinitum? They've become just a-holes.

Attention e-rewards clients: every time they (and you) screw us over, I just get looser with the survey answers to make up for being screwed over. That too looks like an endless feedback loop.

FTF