Ah, tls, we seem to frequent a lot of the same places here. And in this case I (or actually Mrs. FTF) just had the same problem again too. She completed a survey, they said tech problem and she got no credit - and in response to her query they just sent the FAQs.

This has to be a new low - in the past they've just sent a nonresponsive form letter! :td:

And the kicker is, at the bottom of the FAQs, there's a link if this doesn't answer her question, and it just takes her back to the same place she put in her original complaint. Is this just a mechanism to get back another copy of the FAQs, ad infinitum? They've become just a-holes.

Attention e-rewards clients: every time they (and you) screw us over, I just get looser with the survey answers to make up for being screwed over. That too looks like an endless feedback loop.

FTF

Who sponsor the program ? Accor ?

E-rewards does seem to be slower than normal to post recently, but they have a CYA provision in the FAQ: "Occasionally, it may take 7-10 days for the credit to be posted to your account."

And some invitations I get are "empty" - after clicking on the link of new survey, there is nothing...

I'm 15 points short of 3,500 to claim a reward. Does anyone know a quick way of getting the 15 points? Sometimes I get some short personal questions on the site that earn me 25 points but I haven't had any of those for a while.

Just keep on checking your account and see if you'll get a survey there.

I do that already. Unfortunately I do get long periods where I don't get any invites. Thanks for the suggestion though.

Amen brother, amen!

On a positive note, I did have some (but only some) of my surveys credit over the weekend. But I doubt that had anything to do with the FAQ's they sent me telling me to wait 7-10 days (or whatever it was). But it was enough to put me over the redemption limit, so I am presently in a bit better mood.

It used to be that the surveys credited immediately. I sometimes had to log out and log in to see the credit, but the survey credit was almost always there. What kind of "enhancement" is it to make folks wait longer (and thus make more work for your customer service reps)? tls

Just click through your old survey emails and try to do the surveys. Sometimes there is another survey waiting, when it tells you you've done the survey and and you click next.

Yes. I've signed up using the link on their website.

Update. Most of my money has posted. Seems to be taking several days. $48 or so from last week posted over the weekend.

Since then I have done about $24 or so, still waiting.

End of the year I am getting one email a day for a new survey, but I can click the link 4-5 times and get 1-2 surveys each time.

I've had survey alerts both yesterday and today, but when I click the links in the emails (within minutes of receiving them) The E-Rewards site tells me I have no surveys available. Getting a bit annoyed with that recent trend tbh.

All my missing surveys have now/finally posted :)

Not mine!!! Ugh erewards what are you doing !!

Almost all of mine have posted but I am now sitting at $99.80 with 50 cents still outstanding. Arrrghhh!!!!!!