I've been with e-rewards since 2007. Until recently, it's been very rewarding to me over that period of time. Before they revamped the program, I would typically be able to make monthly 2,000 United miles redemptions, as well as two Apple and two Best Buy rewards every three months (2 different denominations). I was also able to regularly redeem for 7K Hilton points every two months or so, and an occasional Home Depot, Macys or Target was in the mix as well.

In addition to the usual surveys for a few e-rewards dollars, there were sometimes extended surveys like diaries that delivered several hundred e-reward dollars. (My all-time high for one extended survey was $416.50 in e-reward currency.) Now those types of ultra-high-value survey offerings appear to have vanished, and the few that offer moderately decent points usually result in my being kicked out, sometimes after I've spent a fair amount of time on the survey.

Currently I've found myself reduced to just one United redemption per month, and nothing else. I too am getting more and more frustrated with being offered low-level surveys for just a couple of points that require 25 minutes, and then they frequently kick me out anyway. Data points: In the last two weeks of December I successfully completed only 8 surveys out of 24 attempts, earning 47.5 points, but almost half of that total came from one high-value 22-pointer. And that 22-pointer was one of only three completed surveys earning 10+ points in the last 3 months.

I value the United miles, and that's about the only thing that's keeping me involved with e-rewards. If I can't keep up the one United redemption per month pace without a significant increase in the amount of time being spent answering those surveys, then I may just cash out and close my account.

At least you got a few points. I've complained numerous times and they just basically say, "oh well". I agree, it's annoying when you get 87% of the way through and "oh sorry, we already have enough of your group data".

Sorry that you've had so much difficulty getting them to give you your deserved points. I've always complained to them when I get cut off at or near the end of the survey, and my success rate with getting the points is probably around 85-90%. Every once in a while they do say something like "We're very sorry this happened, and we will share your experience with so-and-so so they can make sure this doesn't happen again," and provide no compensation. But those responses are pretty few and far between, and I can't remember the last time that they failed to respond at all.

Same here. But I have some orphaned Accor miles so I logged in today and am trying to get to 20 points so I can transfer the orphaned miles. Now I remember why I stopped. Went through an 18 min survey, got the end and it said, this survey is closed and I didn't get any points. Waste of time

Who do you complain to? Is there an email? How do you tell them which survey it was? Just happened to me on an 18 min survey and it was totally complete when it said "this survey is closed" and no points were awarded. I'd complain... but how?

I’m still slogging along but there are a lot of surveys I open and then close because I recognize that type of survey as likely to give me a late screen out.

Upper right corner of the dashboard page. Account>Help>Contact Us. Just tell them the time and date that you attempted the survey, and give them a brief description of the subject matter, and if possible the number of points the survey was worth. They can access your history and determine what survey you're referring to.

There is a Help button in the drop down menu. Inside the Help area, you will find the Contact Us online form. You choose the area which you need to contact them. I usually choose Survey / Technical Difficulty something like that. In the online form I described what survey I was doing and then got kicked out after 3/4 completed, or at the last screens starting wit demographic questions, etc etc. Then I request them to manually post the prorate credit accordingly. They have never failed to respond within a day. Do this immediately after you were kicked out of the survey.

they did give me a manual reward credit even though I did not have the survey number and didn't do it immediately after being kicked out. Thanks! I would've lost the points without trying. Now I have enough to get to 2,000 pts at Accor and can get those orphaned miles out of there

I have posted here a few times recently about this, so please forgive this new post about the same old thing. But I am getting really disgusted with e-rewards. It simply is not worth it anymore. Over the past few years, I have earned enough in gift cards to justify the time I spend answering surveys. As the years progress, the value has diminished. But now, in late 2023 and early 2024, the value is almost non-existent. I literally end up doing 10-12 surveys and get kicked out of every one. And, in too many cases, I get kicked out after entering my demographic data at the absolute end of the survey and that really stinks. I am simply not motivated to spend the time anymore. But I do wonder if other heavy users feel the same way. If so, management at e-rewards should be noticing the reduction in completed surveys and they should be concerned. But are they smart enough to know why and take corrective action? I don't know. Anyway, I am taking a self-imposed break from even trying surveys for a while (maybe a month) and then I may return to see if anything has improved. End of rant. Comment if you want -or- just give me a "like" if you agree.

We took a break about six months ago. Same issues - doing what seems like an entire survey and then kicked out at the end.... A few times I contacted them and they gave me credit as an exception and that I really didn't do the survey. To the point I started keeping a spread sheet open to log each survey and start / kicked out time against the estimated time. We are starting back because we actually need points to top off my husband's UA MP account.

And why I was coming here in the first place - last year when I was pretty active UA did not have a 30 day wait period for redemptions and it looks like that is still true - but now it looks like AAdvantage may have dropped the once a month, anyone else notice that? Unless I missed it in the AA terms (we are not focused on AA right now...)

AA, Aalska, Virgin, and the Avios programs went to unlimited redemptions last last year, at least for USA-based accounts. I’ve redeemed both AA and Alaska twice in the same month. I was going to say that Hilton and Flying Blue were the ‘once per 30/60 days’ holdouts but I just went back and looked and the time limits seem to be gone from there now too- it was there when I did my most recent FB redemption a few weeks back.

I totally depleted my Hilton balance last year for Jackson Hole so it would be awesome to be able to rebuild that account a bit via surveys.

Hey guys,

How long is it going to take for the reward to be posted? I completed enough to redeem 7000 Hilton Honors points last week and I have yet to receive them.

I only recently found out I still have a Hilton Honors account with a good amount of points in them!

I posted in another forum about attaining Marriott Bonvoy points because I’ve got several stays with them until the end of March which will get me to Silver. It’s a shame e-rewards does not partner with Hilton Honors!

TIA

Hilton Honors is one of my reward options. The rewards available to you depend on the original referral/invitation you received.

sorry, I meant Marriott Bonvoy!

Hilton points can take a week or two to show up but they eventually do post.

I’m guessing you’re looking for Marriott points, which AFAIK, don’t have a points for surveys options.

thank you! Yes I redeemed for Hilton points but was also wondering if Marriott is a partner as my Bonvoy account is more active. I actually forgot I had Hilton Honors with several thousand points

I would be all about Marriott points for surveys if that became an option.

Or, even better, Hyatt.

Yes same here! Luckily the hotels my work booked me in have extra 3000 points per stay in addition to an extra 1000 per night.

I’ve also booked two weekend aways with the 1000 per night offer and an extra 2000 points per stay.

all in addition to the base points I will be getting.

I have redeemed for Hilton points many times. It usually takes about 3 weeks. It can be as quick as 4 days and as long as 52 days.

i guess the good thing when redeeming for IHG is that it is instantly added into my account.

Ditto for United.

It hasn't improved.

After a few months of not filling out surveys (the usual- being disgusted at getting kicked out with pity points 90% of the way through the survey) I took them up on an offer of bonus points if I completed 3 surveys. Did that, got the bonus points.

But.. my dashboard shows available surveys for 1.5 points, 5 points and 6 points, among others. I click on the higher-value ones, answer irrelevant and repetitive screening questions, get told I don't qualify but here's a 1.5- point survey. I try another high-value survey and again get bounced back to a 1.5-point survey.

Nope. Not gonna happen.

As indicated by subsequent comments, this belated exclusion from surveys is indeed a persistent issue. For these reasons, I have stopped participating.

However, E-Rewards likely considers there to be an endless supply of new participants. :rolleyes:

Maybe this is even intentional? :confused:

I’ve got the opposite problem- I like many of the 1.5 point surveys because a lot of them are quick and pretty reliable in crediting but then I get kicked over to the 5 point entertainment survey that I know is going to be a lost cause so I don’t even try those.

How often do you think you are getting disqualified because of your age? Since I turned 70 it has become more difficult to remain elegible for surveys. Enter my age, terminate surveys. I have found this to be the case with Mypoints, E-Rewards and Opinion Miles Club. Just curious to know if anyone else has experienced this.

You give them your actual age?

I am 78 and my wife is 75 and we both do surveys. I feel like we are eliminated based on age on 5 out of every 6 surveys we attempt. They always try to mask it by not disqualifying you until after they ask another question - like zip code. We used to be able to cash in a reward 2-3 times each per month - now it's taking at least a month to get enough for one reward. It upsets me because E-Rewards knows I'm a white male that is 78 years old - yet they send me surveys AND tell me they think it's a good match for me - then disqualifies me after I enter my age. Someone suggested not giving them your real age - might have worked years ago but now they have all our data and if I tried opening a new account as a 21 year old - the data match would get me :-) If you refuse to give your age you are normally (every time I tried it) disqualified.

Yeah. it seems odd that the survey people think old people have no value to them. We have a lifetime of experience, we vote, we travel and often have disposable income that we are not afraid to spend. I realize some surveys are interested in learning about twenty somethings experiences in Las Vegas, but it seems odd that as bj2757 mentioned above as soon as birthdate and year are entered, instant disqualification. I am hoping as the election gets closer there will be more surveys asking about opinions on various candidates.

I have received quite a few political surveys already. What gets me is when they ask what party you are registered for and when you answer it disqualifies you - don't want any opposing views I guess :-)

Kind of discouraging that after a lifetime of experience we are, once again, not the target audience.

A lot of political surveys are looking for a very specific polling pool- say 1500 Republicans, 1500 Democrats, and 2,000 independent likely voters and if you’re Republican #1517 to try to complete the survey that quota is full.

I believe you are correct beachmouse. I realize this is the E-Rewards thread but as a data point I just attempted a Mypoints survey and the first question was political party and I was immediately disqualified after I answered.

Just to offer a somewhat different perspective. I too aim for those higher point surveys first. Sometimes it works, sometimes not. But if I get kicked out of a couple of them (sometimes almost immediately), I will go back and if possible complete a 1 or 1.5 pointer. Then I return to my dashboard, and with some frequency I once again not only see one of the higher point surveys from which I was disqualified (same point value, same topic) but I'm actually able to complete that survey...sometimes. It's happened often enough that I suspect they are forcing you to attempt the low-hanging fruit before giving you the opportunity to try for the five or six pointers.

And even though I have been complaining in recent months about A) getting disqualified from a lot of surveys and B) seeing too many low-point offers, I just realized that in the last seven days I've earned over 80 points from completed surveys only, including a couple of surveys worth 20 or more points. That's something that I have not seen in a long time. Maybe things are changing?

I would expect their survey selection/offer process to try to get you into surveys with low completion rates that are harder to fill first. They may use other factors to try to avoid too much bias in the overall group of people completing each study, but I'd be amazed if we weren't being pushed into low qualification/high rejection rates first most of the time.

What would be the point in pushing people into low qualification/high rejection surveys? Isn't the point of these survey companies to collect data for the creators of the surveys? I'm not sure I understand your point.

Well, consider that Dynata has many clients, some of whom have those low-point surveys, some with surveys that are more rewarding for the participants. It seems logical that if presented with 5 surveys each worth 1.5 points, and 5 more surveys each worth four or five points, most people are going to try to answer as many of the higher point surveys as possible. But if very few people are attempting the low point surveys, what happens to Dynata's clientele (the survey companies that employ Dynata as well as the customers who want survey results) if those companies look at the number of survey attempts and they're very low? I would think they would not be happy about doing further business with Dynata.

If attempting to answer those cheap surveys is the unofficial entryway to the goodies, then Dynata can effectively goose up the raw numbers of attempted surveys they present to those clients. And if it's true that a large number of people are getting disqualified, as far as I know that's not Dynata's problem, as they just administer the surveys.

That's my story and I'm sticking with it. :D

Who determines the point value of a survey? If the determination is made by the survey creator they can value the survey however they want. Presumably the survey creators are after certain data points from a group of participants. Those participants can be existing or potential customers from a particular demographic, between 25 and 40, married women, Republicans, people that are interested in cruises, people in a particular zip code, etc. They can then determine the value of the survey accordingly. Often a high paying survey can be very long. I took a survey today on tea that took almost an hour and paid very well. Surveys often estimate the time it will take to complete and offer higher compensation to get people to finish it.If the survey writers only want to know how many people traveled to Boston for the 4th of July a survey may take a minute or so and pay 1 or 1.5 points. Most low paying surveys take little time to complete and are compensated accordingly.



I attempt low point surveys under the assumption the survey will be short and the qualifications will be broad and I will likely qualify. What is more important to the survey writers, completed surveys or disqualified respondents? I would think completed surveys is the goal. It would be interesting to talk to the companies that use surveys for their data points to learn their criteria.

One thing we can agree on is putting the qualifying questions at the end of the survey and then determining the survey taker is not in the correct demographic. In my estimation they are just stealing information, they have their survey completed and do not have to pay any compensation. Another annoying gambit is the dreaded "there has been an error" message and the survey closes.

Let's say e-rewards have two surveys that they are looking to complete for the clients who pay them for collecting data.

Survey 1: Only 1 in every 10 people will qualify
Survey 2: 9 in every 10 people will qualify

To get paid, they need to fill both surveys with qualifying respondents. Their algorithms need to try to get enough people into Survey 1 to get the required number of completed surveys, taking into account the qualification rate of basically all their surveys. I'm not saying that's the only factor, but it must be a main factor. Their clients will go elsewhere if e-rewards can't get them enough people who qualify for and complete their surveys.

To your other point about who decides the incentive value, I suspect clients get prices from multiple providers of respondents and make a choice on who to use. Each provider's quote will presumably be based on the cost to them of providing the reward to the respondents.

It would seem to me a company like E-rewards gets paid either way. There are server costs, hosting costs and general administrative costs. A company like E-Rewards offers a service, they will host a survey for a fee. Why would they care if the survey is completed? The company wanting the information hires E-Rewards because they do not have the expertise or the infrastructure to host the survey themselves. E-Rewards has both. Payment to the survey taker has to be determined by the company hiring E-Rewards to host their survey. Success or disqualification, E-Rewards gets paid and if a survey taker completes the survey the company writing the survey agrees to pay a certain amount, 1 point, 4 points as a reward, E-Rewards has no control over this. If a survey has a 90% failure rate it is not the fault of E-Rewards bur rather the criteria for success are too strict. That is on the survey creator, not the survey host.

e-rewards has the relationship with the panellist/member. I would expect them to have rules over what their clients can do/offer to respondents/panellists/members for legal reasons and in the interests of retaining them. Maybe e-rewards and their clients share some of these decisions and the e-rewards terms & conditions and their website probably give clues about this, but I'm not willing to read either of them to try to work this out without a points reward!