They will ask when you hit submit.

got me all nervous. wondering if i should liquidate my account points again...

My acct has been reactivated with all credits still in acct after request to reinstate thru online customer svc form. Now been locked again in-midst to redeem pts after asking my cellphone. Even before! Way to register telephone # seems very creepy. :td:

at least u got it reactivated. getting unlocked i'm sure is easier. but yes i'm not liking these changes one bit. seems like the gravy train slowly running out of steam.

I just got bounced from erewards. No idea why. I did not realize for a little while, then I noticed I was not getting any surveys so I went to check. It said my account was temporarily suspended. I thought maybe their emails had been bounced from my email account due to spam filters so I sent in the customer service form. Here is what I got in response:

Dear Katharyn,

Thank you for your query. We have reviewed your account and we have identified several discrepancies in your account details and/or survey activity that are in breach of our terms and conditions. We regret to inform you that under such terms, we have had to suspend your account permanently. You will no longer be able to take surveys and claim rewards from our website going forward. Thank you for your cooperation in this matter.

Thank you for your inquiry,

Taylor

I have no idea what they are talking about. I am sure I had about $50 in erewards booked. I usually redeem for AA miles every time I get to $100.

Anyone else have this?

I'm just kind of surprised it took them this long to set up an account verification code since Swagbucks, Perk, and Checkpoints have had them for years.

Acct reactivated again after these reply by them:

do u have a valid US number? given that i see your location is KUL/SIN.

have u tried a non US number and did it work?

...I have.

Tried to enter a German cellphone number with 11 digits, but the field accepts just 10, after that my account was deactivated. (after transferring 8000 Honors Points)


Ridgeway

lol phew! thanks for the heads up.

I don't think you can use a number from another country... The form had the country code (1 for USA) preselected, so if you enter another number you will not receive the code.

By the way, there are free internet services that receive SMS, they DON'T work

I agree that country code 1 is preselected. But cannot that be changed to something else if needed?

Well, there is a drop-down list, but everything in it is 1, so, you cannot change it.

That's stupid. Thanks for letting me know.

Since I have a US phone number, I never tried changing it -- I just assumed that the option was there since the developer bothered to code it. Perhaps that feature is planned for the next version.

...well I'm registered in Germany , but don't know if this is the same drop down list as the one US users see.
I've got a drop down list with a variety of different country codes where I can freely choose +49 for Germany and another empty field for the area code and the phone number.

Unfortunately this field only allows the input of ten digits , but 11 would be needed.
My Mac OS is set to US ,maybe this causing the issue?

Ridgeway

Well, sometimes you've got to change it and wait and see whether or not they ban you...............

My case: .uk account - the form had the country code selected. Except it was +376 i.e. Andorra. Yeah, whatever.

True story :D

yah its pretty frustrating... all these changes

I have a UK e-rewards account and got what I assume is the same (or similar) drop-down list. I nearly made the mistake of entering my 11-digit German cellphone, but caught myself jyst in time. Fortunately I have a UK number which still receives SMS.

Presumably I am able to use an 11-digit +49 number for my German account?

This should serve for validation purposes, that is if your account is in the UK, you have to input an UK phone number. UK account and Andorra does not make any sense, probably a bug...

I got exactly the same thing.

Has anyone received redemptions since using the code in the new security layer? I redeemed ihg over a week ago which is normally really fast.

Yes, I had redeemed for Accor with the cellphone security, and it posted in the normal 7-10 days.
From past experience, IHG always post the night between Monday-Tuesday US time for redemptions made for the past week. Once it took 2 weeks and then posted Monday-Tuesday night.

After verification, IHG appeared on the Monday overnight-Tuesday morning like usual for me.

I tested it out by redeeming for the lowest BA Avios award and it posted very quickly.

Thanks all, points posted this morning but still not EQ. 😂

So I got a response from E-rewards in re: my complaint to the Texas AG. They claimed that they suspected my account was engaged in unauthorised activities, but lifted the ban after further review of the account. I guess their legal counsel was upset by my charge of "theft of services;" however, their surreptitious account closure process was tantamount to that. All is well and good now, and I don't expect further issues.

I'm seeing more of this and I'm getting really tired of it. I sent a note to Customer Service on it and got back a form e-mail with a link to FAQ which did not address this issue.

I answered some excruciatingly personal questions on a health issue I have and was kicked out after I answered a question on what type of health insurance I had. I viewed a video of a potential Sargento Cheese commercial and supplied thoughtful text comments and then got kicked out. I've gone through screens and screens of various brand names, asking which I recognized and what I thought of them, and then gotten kicked out. Since the survey providers seem to control the survey software (each uses different formats, platforms, etc.) I'm guessing that they get to keep all the input even if they kick you out and give you 25 cents. To me, that's stealing my work. I wish e-Rewards would pay more attention to how and when their clients' surveys kick people out.

Anyone else have a family Hilton Honors account? I don't know if they still offer them, or if they started again, but years ago, I combined mine & my husband's accounts into one household account. However, my name shows when I log in, but if I call and ask, they will tell me that my husband is on it as well.

He has an abundance of e-rewards points and I thought I would transfer some to keep my HH account alive. My concern is that the names won't match when they do so and I'll lose the points, or worse, have my account shut down.

Anyone else in this situation who has done it successfully?

Generally you can change the name of your e-rewards account, redeem, and when the points post you can change the name again if you wish.

Thanks. But with all the cancellations, I don't want to do that.

I did hear back from them. They said because I'm primary on the HH account, I can't redeem from his account into it. Doesn't make sense, because it's a family account, but I have gotten so many weeks of cars for free that I don't want to mess with e-rewards.

Just redeemed for IHG and no more mobile phone verification? Let the floodgates to multi-accounts open again?

Can anyone else confirm that mobile verification is turned off?

I think the verification is once per account, so if you did verify yours, it will not ask you again. May be wrong though...

The other programs I do, the verification links the account to the phone number and stays linked.

I redeemed for Hilton points 2 days ago and I had mobile verification tho that was my first redemption since the mobile verification feature was turned on

Just did an Honors reward and was phone verified. Points showed up in 15 minutes.

a few months ago I tried to redeem some of my e-rewards to my wife's AA account, and was rejected as 'the e-rewards name did not match the aa account'

I have just redeemed for the 2nd time on one of my accounts today and it just asked for my number again for a new Code?

Really interesting podcast from Freakonomics on why economists don't trust survey data. Makes one wonder that companies are willing to pay for survey data at all.

Note, the title of this podcast is a bit odd, but the premise is basically what are people googling.....

Because of some of the posts in this thread, I don't trust survey data either. ;)