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-   -   E-rewards [Master Thread] (https://www.flyertalk.com/forum/s-p-m/935173-e-rewards-master-thread.html)

neuromancer Feb 16, 2022 10:52 am


Originally Posted by Steve in Olympia (Post 33965232)
Please share! We should all give the same answer!

Well, I don't think anybody reads them anyway, it is a quality check. It just has to look meaningful, something like "jhbi uygiuygo oyguy" does not pass.
I have put "My biggest headache with technology today is the transition to cloud." as "pinned" in the Android clipboard and it persists there even after I restart the phone.

ankomonkey Feb 16, 2022 10:56 am


Originally Posted by Happy (Post 33991949)
My husband's account has the same issue of "this opportunity is expired". His account has not had any issue like mine - been getting invites / surveys on the site. Sometimes he has good luck of getting several eligible surveys on a single night, even though mostly in the $4 to $5 range. Yet his account is having the same "opportunity expired" issue. I have not tried a different browser or change to incognito window. Wonder that would make a difference.

Could you have been using a VPN or maybe your ISP might have made it look like you were in a different country? Ignoring the pre-screening that takes place on e-rewards' own site, when they send you off for a proper paid survey I think they make a number of checks such as that your IP address matches the country whose panel you signed up to. I live in the UK but, inexplicably, my devices often report me as being in The Netherlands!

Happy Feb 16, 2022 11:04 am


Originally Posted by ankomonkey (Post 33997291)
Could you have been using a VPN or maybe your ISP might have made it look like you were in a different country? Ignoring the pre-screening that takes place on e-rewards' own site, when they send you off for a proper paid survey I think they make a number of checks such as that your IP address matches the country whose panel you signed up to. I live in the UK but, inexplicably, my devices often report me as being in The Netherlands!

No VPN used. The network is literally in the same county where I live, may be less than 15 miles away - one of the biggest internet provider, Xfinity.

His account sees the Opportunity Expired message on Sat, when I went to check his after my account suffered such. Then 2 days later both accounts worked - tried his first then after several surveys, tried mine - was able to finish 2 eligible ones and a few $0.25 - then encountered the Opportunity Expired message again. Tried later at night still the same even with incognito. I would let it rest for another day or two to try again.

Google seems the only site that constantly thinks I am in UK when I go to it. Nobody else does that, other than insists I am in Miami versus Ft. Lauderdale. The latter applies to a lot of national retailers websites, incl Walgreens and CVS, the most prominent drug stores (equal to UK's Boots). and the Home Depot, again the biggest home improvement chain in US. I have No Idea how that happens.

Tilly71 Feb 16, 2022 1:34 pm

I completed about three weeks ago now one of those invitation surveys to complete a daily diary on gambling site adverts.
Q is how long after completing & submitting your weekly diary entries does the reward points take to be credited?

Tilly71 Feb 18, 2022 4:33 am

Does anyone else find technical issues with surveys whilst using the app?
I keep finding submit or continue buttons not functioning.

randix Feb 18, 2022 4:43 am

I find on the app I have to scroll down to the bottom of the page sometimes to make the buttons become "active". Also, some have a "delay" built in, before they become active, presumably to keep one from going too fast through the surveys. Or all of the above is part of my active imagination...

bob12403 Feb 18, 2022 5:48 am


Originally Posted by Tilly71 (Post 33997791)
I completed about three weeks ago now one of those invitation surveys to complete a daily diary on gambling site adverts.
Q is how long after completing & submitting your weekly diary entries does the reward points take to be credited?

I've done a bunch of these over the years, and it varies widely, probably depending on the company sponsoring the survey. Inquiries to e-rewards usually result in being told expect a time frame of up to 6-8 weeks. My experience tends to be more in the 4-6 week range, although a few have posted much faster. The difficulty comes when you have more than one outstanding, and when only one of them posts, you don't know which one it's for.

Happy Feb 18, 2022 1:01 pm


Originally Posted by Happy (Post 33995025)
Let's hope so. I suspect it requires a couple days to reset as I just tried and the "opportunity expired" still there. Will try again after 2 days lapse.


Originally Posted by ankomonkey (Post 33997291)
Could you have been using a VPN or maybe your ISP might have made it look like you were in a different country? Ignoring the pre-screening that takes place on e-rewards' own site, when they send you off for a proper paid survey I think they make a number of checks such as that your IP address matches the country whose panel you signed up to. I live in the UK but, inexplicably, my devices often report me as being in The Netherlands!

No luck. When tried again 3 days later on Friday - BOTH accounts got the "opportunity expired" message, using either Firefox or Chrome. Incognito or not.

I sent a request under Survey Technical Issue from husband's account. Will report back what they say if and when they reply on the ticket next week.

Tilly71 Feb 18, 2022 1:09 pm


Originally Posted by randix (Post 34002580)
I find on the app I have to scroll down to the bottom of the page sometimes to make the buttons become "active". Also, some have a "delay" built in, before they become active, presumably to keep one from going too fast through the surveys. Or all of the above is part of my active imagination...

Definitely a delay on some continue buttons I found today but over the last week I have had to abandon atleast four surveys due to continue buttons not functioning.

lililolo Feb 18, 2022 2:37 pm

Can't get passed one survey that requires personal information
 
I have accumulated a bunch of e-rewards invites that I finally got around to do it. Funny thing is every single survey I clicked always brought me back to the one that requires me to input my full name and full address, after answering the pre-qualified questions.

After ten+ more tries, I gave up. Is it normal?

neuromancer Feb 19, 2022 11:14 am

Well, yes. It happens sometimes a survey is stuck due to some technical problem and you cannot complete any other unless it expires.
If the survey is not stuck you can at least disqualify yourself or enter some false information if you do not want to supply real one.

StSebastian Feb 19, 2022 12:41 pm


Originally Posted by bob12403 (Post 33987618)
I've been doing e-rewards for over a decade, and in the last 1-2 years I've had my account frozen more times than in all the prior years, even though I have done absolutely nothing different or in violation of the T&C, and always provide them with honest answers. I think they may have stepped up their screening process to "catch" people who they believe are answering too quickly, and/or perhaps trying to answer too many surveys in a single day. (Total conjecture on my part.)

Typically what happens is that even though I can access my account, I have no surveys in the dashboard, and I stop receiving offers via email. In addition, when I try to redeem for an award, I get the dreaded "Error message QSB0303-17." In general, my experience after writing them has been that after waiting 7-10 days I receive an email with some boilerplate advice to clear the cache, try a different browser, etc etc. I write them back, politely tell them none of those things work, and there is something happening on their end. The next response usually comes several days later telling me that the problem has been resolved.

I had this a while ago and got a run around for weeks, at which point they said they would reenable my account as a courtesy, like they were doing me a favor after catching a criminal. I’ve been doing them intermittently for over a decade, just based on my available time. Never earned all that much compared to some here, just a gift card or miles every month or two. I generally avoided the longer term survey invites because I couldn’t commit to the time, but I just did a two week one at the end of last month which had daily checkins. Upon completion of that I suddenly don’t see anything anymore, my “account completion” rate went from 100% to 12%, and even though being marked as their “Diamond” status (which I don’t care about) it looks like they decided to silently cut me off again. Last time was also right after a big payment for doing a live survey that ran for 90-120 minutes, so it seems to me that a big payment is getting me flagged, even though they offered it.

Seems to me that there are some shady people involved, and if there aren’t then shame on them for just being that incompetent. I’ve tired of them and don’t have the interest or time to try and fight with them to help them out. I do something where I can see the value of good useful feedback and how hard it can be to collect which is why I was willing to give some time to help (the rewards were never actually worth my time), but if they can’t keep their act together them they’ve lost my efforts to give them some time and feedback.

randix Feb 19, 2022 1:11 pm

no gold crown for e-rewards :)
 

Originally Posted by StSebastian (Post 34006461)
I do something where I can see the value of good useful feedback and how hard it can be to collect which is why I was willing to give some time to help.

The folks at e-rewards and whatever company(s) own them, are not out to help the world by collecting "good useful feedback", they are in business to make money (nothing wrong with that, per se), and are "using" us (with our permission) by throwing us some breadcrumbs which we've each decided for ourselves, is sufficiently worth our time (not to say we don't grumble about it on occasion), which said crumbs sometimes we receive...and sometimes we don't, sometimes we "fight" for them, and sometimes we just let it go as it's not worth our add'l time... it's really great that you want to help businesses get "good useful feedback" (and that's not sarcasm), but I think most would agree there are better outlets worthy of your energies to help out in this world than e-rewards, if you have the time and the inclination to do so... speaking only for myself, it fills a few idle moments of my life, for which I get some airline miles, in return for which I'm happy to honestly respond to their surveys, but have no illusion as to their "mission" 😵‍💫

StSebastian Feb 19, 2022 5:11 pm

Oh, I get that. I’m just thinking that if it was my business I would run it differently, but that’s more of my philosophies than being a cutthroat profiteer that only focuses on the short-term. I want to make that success, but I also think about more long term development/maturing the business foundation and have a (sometimes misguided) belief in people being supportive and not exploitive. Those that have met me at prior Do events would likely concur.

I’m thinking more about the marketers that are writing the (sometimes very poorly designed) surveys, especially when they’re working on product design and fit. And maybe I’m being too altruistic there, but I just know how hard it can be for me to get activity and feedback on my projects, so I commiserate with these other people (that may not exist and may not appreciate my efforts). I still work on giving feedback directly to companies that ask for it when I interact with them, so I expect they are at least marginally more interested in that. Anyway, just wanted to add my recent experiences to this thread, to give feedback for any others that may be annoyed with them.

Happy Feb 22, 2022 12:57 pm

Got a boiler plate reply on the "opportunity expired" issue. No use.

However I discovered using iPad and Safari, can go thru Invite link or surveys on eReward site upon log in - no hiccup despite many only yield $0.25 after over 5 min into eligibility screening, rather annoying.

Since all devices use the same home network therefore same IP address, I have to conclude this is not related to IP address. It only happens on Desktop regardless Firefox or Chrome, though with sporadically success between the frequent "opportunity expired" messages. I replied to their boiler plate message pointing out that fact. Meanwhile will use iPad instead.

craz Feb 22, 2022 6:31 pm


Originally Posted by Happy (Post 34003916)
No luck. When tried again 3 days later on Friday - BOTH accounts got the "opportunity expired" message, using either Firefox or Chrome. Incognito or not.

I sent a request under Survey Technical Issue from husband's account. Will report back what they say if and when they reply on the ticket next week.

and here I thought it was just me it was happening to

A DP whenever I had a hotel stay and did them no problems at all, just like old times. Get home and for a day or 2 I could do them w/o any problems then bingo back to the "opportunity expired"

bob12403 Feb 23, 2022 7:51 am

Anyone here accepted an e-rewards enrollment offer from Magazine Gold??
 
Family member received an e-rewards enrollment offer from Magazine Gold. Both the offer and the signup page specify "You can redeem your currency for rewards, such as: iTunes, Amazon, American Airlines miles, and more!" There are also logos of those 3 companies on the offer email. This person flies United almost exclusively, and AA miles are of no value. Has anyone here enrolled in e-rewards via Magazine Gold, and if so, can you share if United is on the rewards list? Thanks very much.

beachmouse Feb 23, 2022 9:06 am

It also looks like you might be able to sign up without an invitation now via the phone app. I’d look into that.

bob12403 Feb 23, 2022 9:11 am


Originally Posted by beachmouse (Post 34017666)
It also looks like you might be able to sign up without an invitation now via the phone app. I’d look into that.

You need a referral code on the phone app. That's the box immediately above the big orange "join" button on the login page of the app.

Happy Feb 23, 2022 1:06 pm


Originally Posted by craz (Post 34016124)
and here I thought it was just me it was happening to

A DP whenever I had a hotel stay and did them no problems at all, just like old times. Get home and for a day or 2 I could do them w/o any problems then bingo back to the "opportunity expired"

Currently I am able to do it on iPad with Safari even though the iPad is on the same home network therefore same IP address. Though the ratio of screened out surveys go through the roof as in there could be 8 in a row that only earned partial $0.25 credit but with 5 to 7 min eligibility screening!

eRewards do not provide any explanation on the "opportunity expired" glitch other than the generic "tips".

Tilly71 Feb 24, 2022 7:00 am

It would be nice for e-Rewards to put a button to report technical issues with their surveys when you abandon / cancel a survey.
Think their surveys are playing up today as just had four surveys in a row which have taken ages to load then get stuck or the error page.

bob12403 Feb 24, 2022 7:37 am


Originally Posted by Tilly71 (Post 34020603)
It would be nice for e-Rewards to put a button to report technical issues with their surveys when you abandon / cancel a survey.

Isn't that what the Help>Contact Us function is intended to accomplish?

Happy Feb 25, 2022 1:43 pm

Just tried to do survey with desktop computer but once again met with the “opportunity expired” message. This happened with both thru invite or directly from the site.

Back to iPad and it worked fine on both methods. Though on some surveys where drag and drop is required, iPad sometimes does not respond well.

FullTimeFlyer Mar 2, 2022 9:27 am

For some time, the United rewards were "on sale" for 20% off (eg, the 2000-mile reward only cost $80) and there no limitations on redemption frequency.

I see the pricing is back to normal (2000 miles cost $100 again), but does anyone know if the redemption frequency limits are back (once per month)?

I just spent the $100 in my account so it'll be a while before I can find out again for myself but wondering if anyone else has experience.

Thanks.
FTF

Tilly71 Mar 2, 2022 10:33 am


Originally Posted by bob12403 (Post 34020698)
Isn't that what the Help>Contact Us function is intended to accomplish?

If you had to raise an incident report every time you wouldn’t have any time to do surveys!

beachmouse Mar 2, 2022 11:23 am


Originally Posted by FullTimeFlyer (Post 34038804)
For some time, the United rewards were "on sale" for 20% off (eg, the 2000-mile reward only cost $80) and there no limitations on redemption frequency.

I see the pricing is back to normal (2000 miles cost $100 again), but does anyone know if the redemption frequency limits are back (once per month)?

I just spent the $100 in my account so it'll be a while before I can find out again for myself but wondering if anyone else has experience.

Thanks.
FTF

At this point, there’s no ‘every 30 days’ language in the fine print I’m seeing for United.

bob12403 Mar 2, 2022 11:35 am


Originally Posted by beachmouse (Post 34039210)
At this point, there’s no ‘every 30 days’ language in the fine print I’m seeing for United.

I can confirm that the "once every 30 day rule" is still not in effect for United redemptions, having done one last week that was about 21 days since the last. Unfortunately, the 20% reduced rate has been gone for about a month, maybe a bit longer. I was able to take advantage of it in early January, but a month later it was back to the usual $100 in e-rewards currency.

bob12403 Mar 2, 2022 11:38 am


Originally Posted by Tilly71 (Post 34020603)
It would be nice for e-Rewards to put a button to report technical issues with their surveys when you abandon / cancel a survey.


Originally Posted by bob12403 (Post 34020698)
Isn't that what the Help>Contact Us function is intended to accomplish?


Originally Posted by Tilly71 (Post 34039015)
If you had to raise an incident report every time you wouldn’t have any time to do surveys!

​Right, but pushing a button would not be a one-and-done proposition. You would still have to describe the problem so that they can (hopefully) try to address it. Hence my point that it would not be substantially different from the "Contact Us" function. But I do love the idea of some form of streamlined process to alert them to a problem, given how frequently issues seem to crop up.

beachmouse Mar 2, 2022 12:15 pm

They used to have a splash screen at the end of a survey that asked you to rate it and offered a comment box where you could note technical or logic issues with the survey but it went away a while back. Which was too bad because it was useful once in a while.

FullTimeFlyer Mar 3, 2022 6:50 am

Thanks, beachmouse and bob12403. Gotta get back in there and make more $, but it's motivating to be able to redeem more often...at least as long as they leave it that way.
FTF

bj2757 Mar 3, 2022 7:12 pm


Originally Posted by beachmouse (Post 34039384)
They used to have a splash screen at the end of a survey that asked you to rate it and offered a comment box where you could note technical or logic issues with the survey but it went away a while back. Which was too bad because it was useful once in a while.

Those always got me in trouble and my account suspended before I realized I shouldn't really tell them what I thought about their crazy survey :-)

Tilly71 Mar 11, 2022 8:14 am


Originally Posted by bob12403 (Post 34039265)
​Right, but pushing a button would not be a one-and-done proposition. You would still have to describe the problem so that they can (hopefully) try to address it. Hence my point that it would not be substantially different from the "Contact Us" function. But I do love the idea of some form of streamlined process to alert them to a problem, given how frequently issues seem to crop up.

I learned a long time not to contact them about anything unless your account has been locked.

bob12403 Mar 12, 2022 8:16 am


Originally Posted by Tilly71 (Post 34066833)
I learned a long time not to contact them about anything unless your account has been locked.

Do you find them not responsive, or are you concerned they might lock your account? In addition to getting them to successfully resolve a couple of account issues, I've contacted them in the past about not receiving any compensation for completed surveys. In most cases I've received e-rewards dollars in amounts up to full compensation.

bj2757 Mar 12, 2022 9:34 am

To me anyway it seems like customer service is back to the bad old days. For awhile when I had a dispute I was getting timely replies that actually read what the issue was and they resolved the issue. Not so much the last few weeks. I am getting more surveys that I get all the way through only to be told I didn't meet the criteria - even though I got a screen thanking me for completing the survey and reminding me the info was confidential. Because it has happened so much I have started taking a screen shot of the last screen showing it had been completed and the URL. Yesterday I had two in a row like that. I submitted both to customer service and while unlike the old days they responded the same day - even with the screen shots they came back and said I had failed to complete the surveys. They gave me 75 cents for the $2.50 survey and $2 for the $4.50 survey. I just had two more this morning that went the same way....frustrating. I also asked about their screening process that sends me a dozen surveys of which I am eliminated from 11 because I am a 76 year old white male - that they are well aware of. They ignore that question.

apeortdz Mar 13, 2022 5:26 pm


Originally Posted by bj2757 (Post 34069436)
<snip>I am a 76 year old white male<snip>

You are not the demographic that they are typically looking for. No offense. I am very close to that very same demographic. I get bumped from over 50% of surveys from the get-go.

bj2757 Mar 13, 2022 5:40 pm


Originally Posted by apeortdz (Post 34072695)
You are not the demographic that they are typically looking for. No offense. I am very close to that very same demographic. I get bumped from over 50% of surveys from the get-go.

I hear you - and agree. I still (up until the last month) have been getting $600 a month to redeem - but having to click through 5-10 surveys just to get 1 I qualify for when they have that data and advertise they do everything they can to get us good surveys - is pretty sad.

KathyWdrf Mar 13, 2022 5:56 pm

What makes people assume that there is only one particular demographic that surveys are aimed at? I'm sure there are a variety of different kinds of surveys aimed at a variety of different demographics.

bj2757 Mar 13, 2022 6:00 pm


Originally Posted by KathyWdrf (Post 34072774)
What makes people assume that there is only one particular demographic that surveys are aimed at? I'm sure there are a variety of different kinds of surveys aimed at a variety of different demographics.

I don't think anyone said that - "typical demographic" doesn't mean only one. I realize as an older, white male who is retired I'm going to have fewer matches - my only objection is they send them to me anyway.

FullTimeFlyer Mar 14, 2022 7:13 am

Also, it's one thing to be dropped from the survey up front. It's quite another to get the demographic questions and get kicked out at the end of the survey after you've already spent a lot of time its questions, and for some reason there are some surveys that do that stuff at the end. That ticks me off no end.

FTF

apeortdz Mar 14, 2022 4:36 pm


Originally Posted by FullTimeFlyer (Post 34073901)
Also, it's one thing to be dropped from the survey up front. It's quite another to get the demographic questions and get kicked out at the end of the survey after you've already spent a lot of time its questions, and for some reason there are some surveys that do that stuff at the end. That ticks me off no end.

FTF

Absolutely agree. I don't mind getting kicked out on Q4 when they see that I am an older white male. But when that happens on Q32 it is very irritating and not worth the 25 cents.


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