dioxide45

I think the fax numbers we are faxing to are indeed fax to e-mail services. I have noticed from the responses to the faxes in the point posting confirmations, they appear to just be faxes that are forwarded to Member Services along with another MyPoints e-mail address. It looks like they are using OneBox for this faxing service. Why they couldn't have just setup a special e-mail address for these purchase redemptions is beyond me. We could have easily avoided this faxing busy signal mess.

dioxide45

I had resent the e-mail to Member Services since there was no automated reply previously. They credited the points for the Cottonelle offer based on the last e-mail I sent. The first one I sent I didn't include a message in the body, so I wonder if their system automatically purges out messages without a message body. So if you are going to e-mail, be sure to include a message in the body of the e-mail along with an attachment.

I have also been trying to complete the Raid offer, many many faxes go unsuccessful. Now the message the fax system is giving me this morning is that someone is answering the call. This is with the 800 number. Not sure what the deal is on these fax numbers. They really should have had some more numbers setup to handle the volume on this or just provided e-mail redemption instructions.

The Cottonelle offer did provide e-mail redemption instructions if you viewed the offer directly on MyPoints.com. The e-mail still provided the fax instructions. I never saw the Raid, Glade, or Pledge offer online.

dioxide45

Coupons are always a challenge. Many times they won't scan and they have to manually enter them. Other times the clerk won't even attempt to scan them, they just manually enter them from the start. I have no idea why. We have had many issues with clerks not knowing the coupon policy. Walmart gives you the full value of the coupon, so if you buy something for $2.50 and have a $3.00 coupon, they give you that extra $0.50 that you can use toward other purchases on the same ticket. We have had clerks attempt to adjust the coupon to $2.50 and we had to tell them about their own policy.

dioxide45

I am noticing now that I am receiving additional offers for the same products. I have already taken advantage of the Glade offer, but received another e-mail today with a new expiration date. I know that MyPoints is notorious for sending duplicate offers, but these have new expiration dates. Anyone know if it is possible to get additional credit for the points for each subsequent offer?

ChinaShrek

I'm surprised no one has complained about having to download special software in order to print out these coupons. On principal, I usually refuse to download lots of additional programs to my computer. I have found too many viruses, malware, and unapproved cookies attached to my files. Also, this program takes a sizable amount of space from the hard drive. Why have us download special software unless it is to monitor what we are doing?

prolix

Good question. In the past, I've been unable to print out duplicate coupons, yet for some reason it lets me print this one. Only one way to find out if this works

mikeef

For the Cottonelle offer, was there a minimum size of toilet paper that one had to buy? I'd hate to think that we schlepped six-packs of TP back from FL for nothing.

Mike

prolix

Pretty sure it had to be an 18-pack or greater.

Happy

Same here. I refuse to download the coupon.com software to my computer. A few years ago a friend did get his computer infected after downloading the software from coupon.com.

The few $ savings simply are not worth the risk and privacy intrusion (tracking cookies) to me.

balima

OK, maybe I need better glasses, but I've gone over the email 3 times and nowhere do I see a minimum purchase pack.

dioxide45

We didn't have any issue with this as we have long had the coupons.com software installed on the computer. The software probably does some tracking on our internet travels, but there are many other ways for websites to get tracking cookies on your computer than coupons.com. You are being tracked far more than you probably know sans coupons.com.

dioxide45

You are correct, the e-mail doesn't indicate any specific minimum size Cottonelle Toilet Paper product that you have to purchase in order to receive the extra 1250 points. The coupon that was available was for $1 off of an 18 count product. If you only bought six packs, I would go ahead and submit them for the points, you will likely get the credit. I wish I hadn't have been sucked in by the coupon and bought a 24 count package.

Let us know if you get credit for the points on the smaller product purchase.

Saas

I've been using this software for years with no issues. 100% Completely Safe.

Besides, I'd download a virus directly to my computer if I'm getting some extra points/miles out of it

fungirl

I did receive a full credit yesterday for buying a 12-pack.

After not working fax fiasco, I contacted them by email. They replied to send back a reply with an attached scan of the email offer and a Walmart receipt. So, I emailed them that in my reply. Next day they emailed me back saying that 2,000 points were credited. The points are already in my account with ony a 5-day pending period.

I am glad that I got the points but this was a lot of time spent on boh sides unnecessary logistical back-and-forth. Why can't they just either fix their faxes or just do electronic submission?

mikeef

Ah, I see. My guess is that we will get credit for the smaller products.

Mike