sig05

I don't think so unless it's on a full rack rate.

APeverell

This is what I got yesterday from SM, now you have to provide documentation? This is for baggage and upgrade fees.


--------------------------------------------------

Thank you for contacting J.P. Morgan about the travel
credit benefit offered on The Ritz-Carlton Rewards credit
card ending in xxxx.

One of the many benefits of The Ritz-Carlton Rewards Card
is to receive a statement credit for airline incidentals
up to $300 per calendar year (January 1 - December 31).
Only the following types of non-ticket purchases qualify
to receive credit for the Airline Incidental Credit
benefit offered on this card:

? Airline lounge day pass, or towards a yearly lounge
membership of your choice
? Airline seat upgrades
? Airline baggage fees
? In-flight Internet/entertainment
? In-flight meals
? Global Entry fees

The credit cannot be applied to:

? Taxis/subway/car rental/airport parking
? Airline gift card purchase
? Airline ticket purchases, including award booking
fees, taxes related to a ticket purchase or pet
cabin/flight fees
? Ticket cancellation fees
? Duty free shops

Please provide us with documentation to show that the 4
$50 from US Airlines posted on
January 29, 2015 are for one of the qualified airline
incidental charges listed above. Once we review the
information requested we will issue credit in accordance
with the terms of the benefit.

Thank you again for choosing The Ritz-Carlton Rewards
credit card from J.P. Morgan. If you have any further
questions, please reply using the Secure Message Center.

Thank you,


Customer Service Specialist

1-855-896-2222

Account is owned by Chase Bank USA, N.A., a subsidiary of
JPMorgan Chase & Co and may be serviced by its affiliates.

trickless

You can thank those before you who have abused the credit for this change...

dayone

A triple ^^^ on that. Reasonableness is lost on a lot of people

bigdave10000

Just had a $50 AA GC reimbursed yesterday. I got the card last summer and maxed out the 2014 $300 last fall. I called in, didn't have a problem. I use the card often for dining purchases so I have a lot of charges mixed in. Why charge 4x50 all at once. Spread it out you have a whole year. I was waiting for the whole blogger feeding frenzy to die down.

TMM1982

You need to call them and ask for the credit to be reimbursed. Tell them that documentation was never needed in the past and is not mentioned in the T&C of the card so therefore you didn't realize you had to save receipts. This worked for me in the past as well as others here on the thread.

Biggie Fries

Yeah, I have to say that the documentation thing is a bit off-putting.

Bought some Economy tickets from USAirways. Then paid -- all this with the Ritz-Carlton Visa -- to get several legs upgraded to First. (Is it somehow a violation that the cost on one leg, to HI, was 2x $150 plus 15,000 USAirways miles?) Anyhow, on the charge card, it's just showing up as a separate $300 charge, like the >$1,000 charge for the original tickets.

My wife is the cardholder, hence has to make the call, so I would like to get all my ducks lined up beforehand. Any advice here, like is there a way to get documentation that will make this kosher to Chase?

trickless

I'm guessing you can just email the documentation - receipt or otherwise. To me, doesn't seem like a huge issue. My Octave card, on the other hand, I didn't even need to call. They saw charges come in and the credit applied instantly without intervention or documentation. That's certainly more convenient, but I'm fine with either method.

WrightHI

IME just calling in and asking for reimbursement as upgrade costs works fine. Every rep I've talked to on this card has been pleasant and helpful. Apparently there are some there who aren't, but I've yet to encounter one in 4-6 calls over the last several months.

happyvoid

anyone ever call got denied? i got the rep said she would give it to me but she kept questioning if they were baggage fees.

Biggie Fries

Thanks for the encouragement above. In the end, it was just as WrightHI said: My wife called, pointed to a non-descript $450 USAirways item on the statement, explained that it was to upgrade to F, and $300 credit posted in <72 hours (including Sunday).

lizs

Possible newbie question here...just got RC card and am looking at staying 5 nights in Tokyo (for honeymoon!) but first 3 paid, second 2 with the free nights. I'm planning on using a club upgrade. Experiences on hotels letting you use the club for the full 5 nights even though club upgrade only applicable to paid stays? Hoping I have a chance since we'll already have club access for first 3.

Any experiences or thoughts would be helpful!

NDN

You won't be able to do that. Will you already have club access for the first 3?

lizs

Yes, I'm using the e-cert for the club level upgrade on first 3 nights (the paid ones). I'm hoping they just let us stay for the last 2 nights of the 5, even though they're the 2 free nights from the credit card sign-up bonus. Wasn't sure if people have had that happen or not...

NDN

You should ask, but I wouldn't expect it. You will probably have to pay for the upgrade to club level for those nights.