Booking with points changed by Radisson
Apr 27, 2023 | 1:20 am
#1
Original Poster
Join Date: Apr 2023
Programs: AY, IHG, Radisson
Posts: 196
Booking with points changed by Radisson
Hi,
I made booking with points for 2 rooms 2 nights. It need small amount of cash and will use all my points. Now I received email from Radisson that there has been a bug on the system and my points only cover price for one room. They give me 5000 points but it's nothing compared what the price would be when I booked it with points, now I need to pay another room full for price 2 nights. They changed reservation without asking me anything. How should I work with this? Could I compare this to similar case when I have booked 2 rooms with good price and they just raise the price for me themselves.
I feel bad for this and if it is not fixed won't stay to Radisson again. No value with points if they can do like this
I made booking with points for 2 rooms 2 nights. It need small amount of cash and will use all my points. Now I received email from Radisson that there has been a bug on the system and my points only cover price for one room. They give me 5000 points but it's nothing compared what the price would be when I booked it with points, now I need to pay another room full for price 2 nights. They changed reservation without asking me anything. How should I work with this? Could I compare this to similar case when I have booked 2 rooms with good price and they just raise the price for me themselves.
I feel bad for this and if it is not fixed won't stay to Radisson again. No value with points if they can do like this
Last edited by spd84; Apr 27, 2023 at 3:08 am
Apr 28, 2023 | 3:08 am
#3
Original Poster
Join Date: Apr 2023
Programs: AY, IHG, Radisson
Posts: 196
I haven't contact anyone yet. I'll try to think what is best way to move forward and do I contact Radisson or directly to hotel. The email I received come from Radisson Rewards teams, but it might still be send from hotel?