Booking with points changed by Radisson
 

Hi,

I made booking with points for 2 rooms 2 nights. It need small amount of cash and will use all my points. Now I received email from Radisson that there has been a bug on the system and my points only cover price for one room. They give me 5000 points but it's nothing compared what the price would be when I booked it with points, now I need to pay another room full for price 2 nights. They changed reservation without asking me anything. How should I work with this? Could I compare this to similar case when I have booked 2 rooms with good price and they just raise the price for me themselves.

I feel bad for this and if it is not fixed won't stay to Radisson again. No value with points if they can do like this

Have you contacted Radisson (corporate) customer service? The individual hotel might be trying to get more money from you, but the parent company may be able to do something.

Hi,

I haven't contact anyone yet. I'll try to think what is best way to move forward and do I contact Radisson or directly to hotel. The email I received come from Radisson Rewards teams, but it might still be send from hotel?