alpen1

I got credit for both mine and my wife's stays at a radisson...Both posted to my TCB account in about a week after the stay. Rooms were booked under "48hr promo 25% off" rate.

onthego15

I got my 10% cashback for my Country Inn stay (senior rate) with no problems.

ckosh

For my husband's account, his Country Inn stay worked properly and is now payable. His Radisson stay has been tracking but saying $0 and moved to payable at $0--however, this actual stay is in the future. Park Inn never even showed up. All were booked through the TCB link to the Radisson site and the lowest rate purchased--which for all was a non-refundable, pay in advance rate

For my account, my Country Inn stay which was booked several weeks ago and stayed at this past weekend, is showing at $0 pending. Nothing is showing at all for my upcoming Park Inn stay. And my Radisson stay isn't applicable since it was through my work travel agency

N_Phoenix

Should I be seeing my reservations as Pending? I don't see them listed anywhere in my account so I went into the missing claims secton and I see the sessions logged.

dc333

How long ago was the reservation made?

678flyer

I just requested payout for a stay on May 30. The numbers did fluctuate but got sorted out eventually.

infamousdx

So much trouble, I'll never be using TCB again. Back to the legit cashback sites like ebates, bigcrumbs, and fatwallet.

Ms Cat's Travel

I'm in the same boat as you. None of my reservations are showing up (yet), but I see them in the missing claims section. However, it's only been about 10 days since my stay, so I will wait a few more days before I begin to worry.

In comparison, I stayed at the Intercontinental the same weekend and it tracked instantly and showed up as pending the day I checked out.

ckosh

Hello--I saw it mentioned by OP in the above thread about looking for missing stays in the missing claims section. I can't seem to find a tab or the link to see this. Thanks for any help

aviator8

TopCashback is going to loose out on a good field of potential customers here if they don't get this stuff straightened out. Their payouts are good, but that is only IF you get them. If I only have a 50% success rate in getting paid then the rates are NOT good. Also, I do not like their stance on issues. Something to the effect of "we are just a middleman and have no control, but we hope the merchant will award in your favor" No good in my book. TCB has the contracts with the merchants. We go to TCB because they promise a certain rebate. If we meet the terms and conditions of the purchase, I expect the rebate company (TCB) to go to bat and get the issue fixed as they have the merchant relationship. I am not very impressed so far. If they get my issues resolved I will keep using to see if things improve. If not that's it, I am bailing on them and will recommend that my friends and family do as well.

cfischer

I am glad I stuck with the 5% from mrrebates, credited without any issues on a LRG-adjusted rate.

amolkold

I submitted two missing claim tickets. We'll see how that goes ... I'm expecting close to $20 in 10% cash back from them.

The new message on the website is what gave me initiative:

Ms Cat's Travel

I saw that message as well, but according to their facts page it says it can take between 7-14 days after a stay to post. That's why I haven't submitted a claim yet (it's been 10 days).

What are others doing? Are you submitting claims right away or waiting?

Ms Cat's Travel

ckosh, here is how to get there:
> My account
> Customer care
> Cashback claims 'view or lodge claim'
> Lodge new missing cashback claim
> Submit a missing cashback claim
> Submit a missing cashback claim
> agree & continue
> in the drop down box select a merchant
> the visit/order date drop box should now show date of purchase

That's how I did it. If there is an easier way, please let me know.

N_Phoenix

I made my reservations on June 12th. My first four are coming up next week.