Missing Miles and Q points submission- how long to get credited?
May 27, 2023, 11:00 am
#1
Original Poster
Join Date: Feb 2016
Posts: 75
Missing Miles and Q points submission- how long to get credited?
On the Qatar website, supposedly when you submit a missing miles claim, they take care of it within 48 hours. However when I chatted with an agent, she said to allow up to a week. It's been a couple weeks now and still nothing. The only reason I'm pressing on this is I have an upcoming flight and if the missing Q points would be credited, I could access the Admirals club in Dallas, instead of no access.
Is there any contact info to talk or chat with someone directly in the privilege club, or does someone have any recent info on how long missing mileage appears?
Thanks
Is there any contact info to talk or chat with someone directly in the privilege club, or does someone have any recent info on how long missing mileage appears?
Thanks
May 28, 2023, 1:21 am
#2
Join Date: Jul 2020
Posts: 223
It can take months, if it happens at all. Hopefully you're talking about missing QR points or you'll be at the mercy or whatever process they have going on. I suggest raising a complaint after their suggested time period elapses as after a few months that's the only way I had my QF flight credited.
Feb 14, 2024, 3:40 pm
#4
Join Date: Jul 2020
Posts: 223
To continue this thread I'm once again missing 2 flights that will renew my Platinum for this year and I submitted over a month ago, the WhatsApp rep even submitted another one yesterday.
As per my advice above I'll be submitting a complaint next week so fingers crossed it doesn't get to that
Feb 14, 2024, 5:34 pm
#5
Join Date: Oct 2015
Posts: 410
It's both.
To continue this thread I'm once again missing 2 flights that will renew my Platinum for this year and I submitted over a month ago, the WhatsApp rep even submitted another one yesterday.
As per my advice above I'll be submitting a complaint next week so fingers crossed it doesn't get to that
To continue this thread I'm once again missing 2 flights that will renew my Platinum for this year and I submitted over a month ago, the WhatsApp rep even submitted another one yesterday.
As per my advice above I'll be submitting a complaint next week so fingers crossed it doesn't get to that
Thank you! Good luck to you, and sounds like to me as well…
Feb 14, 2024, 7:59 pm
#6
Join Date: Jul 2017
Posts: 197
My experience has been, if it is a partner flight, it is normal to be missing credit - I'm actually surprised when the credit shows up automatically.
Typically it appears months later after I have put in three or four requests.
Most of my partner activity would be CX, MH, or AA.
Typically it appears months later after I have put in three or four requests.
Most of my partner activity would be CX, MH, or AA.
Feb 28, 2024, 5:43 pm
#7
Join Date: Oct 2015
Posts: 410
My experience has been, if it is a partner flight, it is normal to be missing credit - I'm actually surprised when the credit shows up automatically.
Typically it appears months later after I have put in three or four requests.
Most of my partner activity would be CX, MH, or AA.
Typically it appears months later after I have put in three or four requests.
Most of my partner activity would be CX, MH, or AA.
- Submitted on 2/26
- Received updates on all three from a human that the claims had been sent along to AA for verification on 2/27
- Avios and Q points showed up in my account (!!!!)
I didn’t have any FF# attached to the flights as I was still contemplating whether to start fresh with QR or stick with CX where I currently have CX Gold/OW Sapphire status.
Seems like I shouldn’t expect this to be the normal experience but was pleasantly surprised nevertheless!
Mar 2, 2024, 9:41 pm
#8
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,046
I've had multiple flights recently post in February but with no Qpoints, just miles. Day later (after flying) they reclaim the miles posted. Any clue? Agents are clueless as to what is happening. It effected requalification for QR status at this point.
All are QR marketed/operated.
All are QR marketed/operated.