On the Qatar website, supposedly when you submit a missing miles claim, they take care of it within 48 hours. However when I chatted with an agent, she said to allow up to a week. It's been a couple weeks now and still nothing. The only reason I'm pressing on this is I have an upcoming flight and if the missing Q points would be credited, I could access the Admirals club in Dallas, instead of no access.

Is there any contact info to talk or chat with someone directly in the privilege club, or does someone have any recent info on how long missing mileage appears?

Thanks