Originally Posted by
suziemay
Hi, may I ask if submitting the claim for missing Avios also includes Q points? I’m about to submit for a past flight, but I noticed the claim form only references Avios and not Q points.
It's both.
To continue this thread I'm once again missing 2 flights that will renew my Platinum for this year and I submitted over a month ago, the WhatsApp rep even submitted another one yesterday.
As per my advice above I'll be submitting a complaint next week so fingers crossed it doesn't get to that