May 14, 2020, 11:57 am
Last edit by: realgaga
'Extending Our Commitment' policy has ended as of Oct 1st 2022.
Please see 'Schedule Change' policy below.
Web Version PDF Version
Important: Read the disclaimers and changes below before reading the policy.
Disclaimers:
ALL TIMES/DATES IN DOHA TIME (GMT+3)
Wiki maintained by realgaga
Please see 'Schedule Change' policy below.
Web Version PDF Version
Important: Read the disclaimers and changes below before reading the policy.
Disclaimers:
- The version of the policy at the time of change applies.*
- This document was made for viewing by travel agents, not passengers.
- You must call in to make the changes to your ticket since fees are waived manually.
- This policy is in addition to the fare rules of your ticket.
- Conditions of Carriage still apply.
- It is expected that there will be more changes to the policy in the future and Qatar Airways can amend the policy without prior notice.
ALL TIMES/DATES IN DOHA TIME (GMT+3)
Wiki maintained by realgaga
Covid-19: Book with Confidence QR Policy
Aug 8, 2021, 1:36 am
#2971
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
The answer is NO. The entry conditions for Al Safwa pre-COVID were;
- Traveling on First Class out of DOH on any oneworld airline ( QR upgrades with Qmiles, cash upgrades, etc... were excluded )
- Traveling on First Class in to DOH on a flight over 5 hours on any oneworld airline & flying on a oneworld flight under 5 hours in any cabin out of DOH ( QR upgrades with Qmiles, cash upgrades, etc... were excluded )
- Traveling on QR Business Class & holding QRPC Platinum status ( both at the same time )
- Paying the $180 upcharge when traveling in QR Business Class
* At the time Al Safwa was last open, Business Classic ( R fare class ) was not yet introduced so we still don't know what would happen with the entry rules when Al Safwa actually re-opens.
However, Al Safwa was never an OWE Lounge and probably wouldn't be for the entire time.
Also, even if you were eligible for a day room in Al Safwa, you wouldn't be able to reserve it in advance.
- Traveling on First Class out of DOH on any oneworld airline ( QR upgrades with Qmiles, cash upgrades, etc... were excluded )
- Traveling on First Class in to DOH on a flight over 5 hours on any oneworld airline & flying on a oneworld flight under 5 hours in any cabin out of DOH ( QR upgrades with Qmiles, cash upgrades, etc... were excluded )
- Traveling on QR Business Class & holding QRPC Platinum status ( both at the same time )
- Paying the $180 upcharge when traveling in QR Business Class
* At the time Al Safwa was last open, Business Classic ( R fare class ) was not yet introduced so we still don't know what would happen with the entry rules when Al Safwa actually re-opens.
However, Al Safwa was never an OWE Lounge and probably wouldn't be for the entire time.
Also, even if you were eligible for a day room in Al Safwa, you wouldn't be able to reserve it in advance.
I have the Oryx hotel booked for the way there. If I like it enough I will get it for the return too.
Aug 8, 2021, 4:35 am
#2972
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
Thank you for this very detailed answer, excellent job as usual. You are a true gift to this thread. I would be more than happy to pay that $180. I just wonder if I can get a bed at all during that time. The way there the layover is 8 hours starting at 5pm then on the way back the layover is 8 hours starting around midnight.
I have the Oryx hotel booked for the way there. If I like it enough I will get it for the return too.
I have the Oryx hotel booked for the way there. If I like it enough I will get it for the return too.
I would suggest you to ask the bed question when the Al Safwa Lounge re-opens.
Aug 8, 2021, 5:15 am
#2973
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
Then I guess it’s off to the Oryx until they reopen Al-Safwa.
Aug 8, 2021, 8:20 am
#2974
Join Date: Jan 2019
Location: VIE/PRG
Programs: FB Platinum, Marriott Platinum Elite
Posts: 1,592
Yes, you can choose either a refund to the original form of payment or converting the remaining value into an EMD (voucher) with an additional 10% non-refundable value.
Do keep in mind that you'll have to be admissible into Doha when flying PRG-DOH otherwise you will be denied boarding.
Do keep in mind that you'll have to be admissible into Doha when flying PRG-DOH otherwise you will be denied boarding.
Aug 8, 2021, 3:52 pm
#2975
Join Date: May 2020
Location: LHR
Programs: OWE, *G
Posts: 219
I have been waiting for a complicated refund (iirc it’s layers of rebookings and vouchers) for some 8 months now. Last called in May and got a reference number but nothing new since. Mind telling me the email you reached out to?
Aug 8, 2021, 7:03 pm
#2976
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
also try them on Twitter and make sure to publicly call them out in addition to DMing them.
Aug 8, 2021, 10:49 pm
#2977
Join Date: Mar 2017
Programs: Accor ALL Gold, BAEC Gold, HHonors Gold, Marriott Gold
Posts: 69
It was just their contact us webform but as the text box was too small for what I wanted to write, I put it all in a PDF and attached it before submission. Someone came back to me in 24 hours and the money returned about 5 days later.
Aug 10, 2021, 2:06 am
#2978
Join Date: Dec 2011
Location: BRS
Programs: BA Gold, Hilton Diamond
Posts: 4,993
You can make a request for follow up via ZenDesk too.
Aug 11, 2021, 7:56 pm
#2980
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
I booked ARN-DOH-SIN for November online but need to change the dates. I'm in the U.S. and booked J/F awards to go to and from ARN, but I can't find similar awards now. I'm thinking of cancelling ARN-SIN and converting the value to a voucher, then using the voucher as part of the payment on a ticket U.S. to DOH for the new dates (later in November). From reading upthread it seems that if I request a voucher using the form, it can take a few weeks, but if I call and manage to get through to an agent, it's pretty much instantaneous. Does this seem a reasonable plan? The US-SIN flights aren't available in R, so they'd cost a good bit more, but the extra 10% will help a bit.
Aug 11, 2021, 8:20 pm
#2981
Join Date: Nov 2018
Location: HKG, BHX, MAN
Programs: Qatar Gold (OWS), Asiana Diamond (*G)
Posts: 1,493
Aug 12, 2021, 3:16 am
#2982
Join Date: May 2014
Programs: BA GGL, Gold for Life
Posts: 590
Last time however, when I had to cancel more flights in early July, I was denied a voucher and told my only option was a refund - and that took around 4 weeks to come through
Aug 12, 2021, 8:14 am
#2984
Join Date: Nov 2018
Location: HKG, BHX, MAN
Programs: Qatar Gold (OWS), Asiana Diamond (*G)
Posts: 1,493
Wholly unused EMDs are refundable, but partially used ones aren't.
Aug 12, 2021, 9:56 am
#2985
Join Date: May 2014
Programs: BA GGL, Gold for Life
Posts: 590
You don't need to get a voucher as an intermediary step. Either just ask for a refund straight out, or if you've already asked for a voucher, contact QR again and ask them to cancel that and give you a refund