May 14, 2020, 11:57 am
Last edit by: realgaga
'Extending Our Commitment' policy has ended as of Oct 1st 2022.
Please see 'Schedule Change' policy below.
Web Version PDF Version
Important: Read the disclaimers and changes below before reading the policy.
Disclaimers:
ALL TIMES/DATES IN DOHA TIME (GMT+3)
Wiki maintained by realgaga
Please see 'Schedule Change' policy below.
Web Version PDF Version
Important: Read the disclaimers and changes below before reading the policy.
Disclaimers:
- The version of the policy at the time of change applies.*
- This document was made for viewing by travel agents, not passengers.
- You must call in to make the changes to your ticket since fees are waived manually.
- This policy is in addition to the fare rules of your ticket.
- Conditions of Carriage still apply.
- It is expected that there will be more changes to the policy in the future and Qatar Airways can amend the policy without prior notice.
ALL TIMES/DATES IN DOHA TIME (GMT+3)
Wiki maintained by realgaga
Covid-19: Book with Confidence QR Policy
Jul 19, 2021, 1:36 am
#2896
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
By the way regarding a refund, I think Qatar is happy to give you a refund. I think they’d rather give you a refund then actually book you at least that’s been my experience when changing the tickets. The agents are quick to say they’ll give a refund. I think all of this was just a ploy for QR to raise cash during Covid. I’m not sure they actually want people to take these flights that should cost 4-6x the price.
Jul 19, 2021, 6:13 am
#2897
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
By the way regarding a refund, I think Qatar is happy to give you a refund. I think they’d rather give you a refund then actually book you at least that’s been my experience when changing the tickets. The agents are quick to say they’ll give a refund. I think all of this was just a ploy for QR to raise cash during Covid. I’m not sure they actually want people to take these flights that should cost 4-6x the price.
Easier explanations for the agent willingness to promote refunds might be that money back is what passengers generally want, and that pressing the refund button is a whole lot easier for the agent than negotiating and implementing the alternatives.
Jul 19, 2021, 8:48 am
#2898
Join Date: Jan 2005
Location: DEN
Programs: UA Gold-MM, AA Gold-MM, F9-Silver, Hyatt Something, Marriott Gold, IHG Plat, Hilton Diamond
Posts: 6,392
Thanks.
So right now, the outbound flight is $940 as a one-way. And the return is $660 as a one-way. The round-trip prices as $1550.
If booked as a round-trip, and then you fly the outbound, but cancel and refund before flying the return, what would the refund amount be?
Thanks agian.
So right now, the outbound flight is $940 as a one-way. And the return is $660 as a one-way. The round-trip prices as $1550.
If booked as a round-trip, and then you fly the outbound, but cancel and refund before flying the return, what would the refund amount be?
Thanks agian.
Jul 19, 2021, 8:53 am
#2899
Join Date: Nov 2018
Location: HKG, BHX, MAN
Programs: Qatar Gold (OWS), Asiana Diamond (*G)
Posts: 1,493
Thanks.
So right now, the outbound flight is $940 as a one-way. And the return is $660 as a one-way. The round-trip prices as $1550.
If booked as a round-trip, and then you fly the outbound, but cancel and refund before flying the return, what would the refund amount be?
Thanks agian.
So right now, the outbound flight is $940 as a one-way. And the return is $660 as a one-way. The round-trip prices as $1550.
If booked as a round-trip, and then you fly the outbound, but cancel and refund before flying the return, what would the refund amount be?
Thanks agian.
Jul 19, 2021, 8:54 am
#2900
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
Thanks.
So right now, the outbound flight is $940 as a one-way. And the return is $660 as a one-way. The round-trip prices as $1550.
If booked as a round-trip, and then you fly the outbound, but cancel and refund before flying the return, what would the refund amount be?
Thanks agian.
So right now, the outbound flight is $940 as a one-way. And the return is $660 as a one-way. The round-trip prices as $1550.
If booked as a round-trip, and then you fly the outbound, but cancel and refund before flying the return, what would the refund amount be?
Thanks agian.
In this case, the prices of one-way tickets available for the same flights are irrelevant.
Jul 19, 2021, 10:34 am
#2901
Join Date: Jul 2021
Posts: 12
Guys, I just called Qatar for a voluntary refund. The agent was pretty helpful and said he processed it.
However, I did not get any confirmation email after that. Is that normal?
I also tried to lookup my reservation after that on Qatar airlines website, and it gets an error.
However, I did not get any confirmation email after that. Is that normal?
I also tried to lookup my reservation after that on Qatar airlines website, and it gets an error.
Jul 19, 2021, 7:10 pm
#2902
Join Date: Nov 2018
Location: HKG, BHX, MAN
Programs: Qatar Gold (OWS), Asiana Diamond (*G)
Posts: 1,493
Guys, I just called Qatar for a voluntary refund. The agent was pretty helpful and said he processed it.
However, I did not get any confirmation email after that. Is that normal?
I also tried to lookup my reservation after that on Qatar airlines website, and it gets an error.
However, I did not get any confirmation email after that. Is that normal?
I also tried to lookup my reservation after that on Qatar airlines website, and it gets an error.
You should not get any confirmation email.
Jul 19, 2021, 7:10 pm
#2903
Join Date: Mar 2014
Posts: 21
Guys, I just called Qatar for a voluntary refund. The agent was pretty helpful and said he processed it.
However, I did not get any confirmation email after that. Is that normal?
I also tried to lookup my reservation after that on Qatar airlines website, and it gets an error.
However, I did not get any confirmation email after that. Is that normal?
I also tried to lookup my reservation after that on Qatar airlines website, and it gets an error.
I had the same thing happen. I got my refund within 5 business days.
Jul 20, 2021, 4:01 am
#2904
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
Agents act as a triage gateway. They make a preliminary assessment, but send the refund request off to be confirmed as refund material, and for the refund amount to be calculated. Making those decisions and calculations is above the agent's pay-scale.
It's helpful when airlines at least acknowledge that a refund request has been submitted: but maybe the concern is that acknowledgement could be interpreted as entitlement, and caution rules the day.
Jul 20, 2021, 1:15 pm
#2905
Join Date: Nov 2000
Location: Boston, MA
Programs: UA 1K 3MM Lifetime, AA PlatPro,Marriott Titanium Elite Lifetime, Hyatt Globalist
Posts: 741
Point of reference: Cancelled reservation online and opted for a voucher. Processing time was 15 days.
Jul 21, 2021, 5:31 am
#2906
Join Date: Mar 2017
Programs: Accor ALL Gold, BAEC Gold, HHonors Gold, Marriott Gold
Posts: 69
I requested a refund via QR call centre on 7th June and still haven’t received a refund. Called on 6th July, 15th July and 21st July for updates and have been told that it’s still in progress and that I need to wait 14-28 days. On all occasions agents have sent an email to the refunds department. Have asked to speak to a manager today and was told there were none available.
Any suggestions on what else to do?
Any suggestions on what else to do?
Jul 21, 2021, 5:52 am
#2907
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,556
I requested a refund via QR call centre on 7th June and still haven’t received a refund. Called on 6th July, 15th July and 21st July for updates and have been told that it’s still in progress and that I need to wait 14-28 days. On all occasions agents have sent an email to the refunds department. Have asked to speak to a manager today and was told there were none available.
Any suggestions on what else to do?
Any suggestions on what else to do?
Jul 21, 2021, 5:53 am
#2908
Join Date: Oct 2019
Programs: BAEC Silver, Volare Executive / Skyteam Elite+
Posts: 672
I requested a refund via QR call centre on 7th June and still haven’t received a refund. Called on 6th July, 15th July and 21st July for updates and have been told that it’s still in progress and that I need to wait 14-28 days. On all occasions agents have sent an email to the refunds department. Have asked to speak to a manager today and was told there were none available.
Any suggestions on what else to do?
Any suggestions on what else to do?
Jul 21, 2021, 6:53 am
#2909
Join Date: Mar 2017
Programs: Accor ALL Gold, BAEC Gold, HHonors Gold, Marriott Gold
Posts: 69
Jul 21, 2021, 6:34 pm
#2910
Join Date: Jul 2021
Posts: 12
I requested a refund via QR call centre on 7th June and still haven’t received a refund. Called on 6th July, 15th July and 21st July for updates and have been told that it’s still in progress and that I need to wait 14-28 days. On all occasions agents have sent an email to the refunds department.