May 14, 2020, 11:57 am
Last edit by: realgaga
'Extending Our Commitment' policy has ended as of Oct 1st 2022.
Please see 'Schedule Change' policy below.
Web Version PDF Version
Important: Read the disclaimers and changes below before reading the policy.
Disclaimers:
ALL TIMES/DATES IN DOHA TIME (GMT+3)
Wiki maintained by realgaga
Please see 'Schedule Change' policy below.
Web Version PDF Version
Important: Read the disclaimers and changes below before reading the policy.
Disclaimers:
- The version of the policy at the time of change applies.*
- This document was made for viewing by travel agents, not passengers.
- You must call in to make the changes to your ticket since fees are waived manually.
- This policy is in addition to the fare rules of your ticket.
- Conditions of Carriage still apply.
- It is expected that there will be more changes to the policy in the future and Qatar Airways can amend the policy without prior notice.
ALL TIMES/DATES IN DOHA TIME (GMT+3)
Wiki maintained by realgaga
Covid-19: Book with Confidence QR Policy
Aug 26, 2021, 10:27 pm
#3001
Join Date: Dec 2009
Location: ADL
Programs: QFF, AAdvantage, All
Posts: 1,137
Aug 26, 2021, 10:36 pm
#3002
Join Date: Nov 2018
Location: HKG, BHX, MAN
Programs: Qatar Gold (OWS), Asiana Diamond (*G)
Posts: 1,493
Aug 27, 2021, 8:39 am
#3004
Join Date: Jul 2021
Posts: 12
Waiting for 6 weeks now for refund. Called customer service twice. (1 week apart)
First agent sent a mail to "refund department".
Second agent (one week later) says that since my refund request is still "processing", and first agent already escalated it, nothing much he (or I) can do but wait.
The US DOT website says:
I am debating whether to launch to DOT complaint.
Any suggestions about what else I can do?
First agent sent a mail to "refund department".
Second agent (one week later) says that since my refund request is still "processing", and first agent already escalated it, nothing much he (or I) can do but wait.
The US DOT website says:
- If a passenger is owed a refund, an airline, travel agent, or online travel agency must process it within seven business days if the passenger paid by credit card, and 20 business days if the passenger paid by cash or check.
I am debating whether to launch to DOT complaint.
Any suggestions about what else I can do?
Aug 27, 2021, 10:01 am
#3005
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,005
But this is Qatar Airways: carelessness, inconsistency and ambiguity are features of the airline's marketing.
Aug 27, 2021, 2:22 pm
#3008
Join Date: Feb 2006
Location: MKE
Programs: Fly: AA EXP UA Gold MM Stay: Hyatt Globalist, Marriott LT Plat Drive: Avis PC, Hertz PC
Posts: 782
I finally got through to the call center this afternoon, another 40 or so minutes on hold. They told me because my ticket was issued before August 31, I could make changes any time. The August 31 deadline is for issues tickets, I assumed that meant reissued tickets too, but seemingly not.
Of concern is that while I was trying to change both outbound and return legs of my trip, and only the return had an involuntary change, the agent said only the return could be changed without paying fare difference. I don't think this is correct. I hope not anyway. I will try calling back, but hoping someone here can clarify?
Of concern is that while I was trying to change both outbound and return legs of my trip, and only the return had an involuntary change, the agent said only the return could be changed without paying fare difference. I don't think this is correct. I hope not anyway. I will try calling back, but hoping someone here can clarify?
Aug 27, 2021, 3:38 pm
#3009
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
I finally got through to the call center this afternoon, another 40 or so minutes on hold. They told me because my ticket was issued before August 31, I could make changes any time. The August 31 deadline is for issues tickets, I assumed that meant reissued tickets too, but seemingly not.
Of concern is that while I was trying to change both outbound and return legs of my trip, and only the return had an involuntary change, the agent said only the return could be changed without paying fare difference. I don't think this is correct. I hope not anyway. I will try calling back, but hoping someone here can clarify?
Of concern is that while I was trying to change both outbound and return legs of my trip, and only the return had an involuntary change, the agent said only the return could be changed without paying fare difference. I don't think this is correct. I hope not anyway. I will try calling back, but hoping someone here can clarify?
Aug 27, 2021, 8:44 pm
#3011
Join Date: Dec 2000
Location: Seat 1A
Programs: Non-status paid F/J (best value for $$$)
Posts: 4,124
Aug 27, 2021, 10:21 pm
#3012
Join Date: Nov 2018
Location: HKG, BHX, MAN
Programs: Qatar Gold (OWS), Asiana Diamond (*G)
Posts: 1,493
Aug 27, 2021, 10:22 pm
#3013
Join Date: Nov 2018
Location: HKG, BHX, MAN
Programs: Qatar Gold (OWS), Asiana Diamond (*G)
Posts: 1,493
I finally got through to the call center this afternoon, another 40 or so minutes on hold. They told me because my ticket was issued before August 31, I could make changes any time. The August 31 deadline is for issues tickets, I assumed that meant reissued tickets too, but seemingly not.
Of concern is that while I was trying to change both outbound and return legs of my trip, and only the return had an involuntary change, the agent said only the return could be changed without paying fare difference. I don't think this is correct. I hope not anyway. I will try calling back, but hoping someone here can clarify?
Of concern is that while I was trying to change both outbound and return legs of my trip, and only the return had an involuntary change, the agent said only the return could be changed without paying fare difference. I don't think this is correct. I hope not anyway. I will try calling back, but hoping someone here can clarify?
Aug 27, 2021, 10:24 pm
#3014
Join Date: Nov 2018
Location: HKG, BHX, MAN
Programs: Qatar Gold (OWS), Asiana Diamond (*G)
Posts: 1,493
Aug 28, 2021, 12:17 am
#3015
Join Date: May 2009
Location: SEA
Programs: AA EXP (2.5MM), Hilton Gold, Marriott Titanium
Posts: 4,859
Currently the website states:
I think as recently as 2 days ago it had text noting the requirement to purchase tickets by 8/31,but that now is gone.
However, I am wanting to book travel for June 2022. Does anyone have any idea if they will change this "travel up to 31 May 2022" to extend it out any time soon? I'd like to book in next week or two but don't want to be stuck with non-refundable tickets if anything changes next June.
We understand your need to feel safe, so that you can travel confidently during these times. That is why we are extending the validity of our guaranteed flexibility policy for travel up to 31 May 2022.*
However, I am wanting to book travel for June 2022. Does anyone have any idea if they will change this "travel up to 31 May 2022" to extend it out any time soon? I'd like to book in next week or two but don't want to be stuck with non-refundable tickets if anything changes next June.
