May 14, 2020, 11:57 am
Last edit by: realgaga
'Extending Our Commitment' policy has ended as of Oct 1st 2022.
Please see 'Schedule Change' policy below.
Web Version PDF Version
Important: Read the disclaimers and changes below before reading the policy.
Disclaimers:
ALL TIMES/DATES IN DOHA TIME (GMT+3)
Wiki maintained by realgaga
Please see 'Schedule Change' policy below.
Web Version PDF Version
Important: Read the disclaimers and changes below before reading the policy.
Disclaimers:
- The version of the policy at the time of change applies.*
- This document was made for viewing by travel agents, not passengers.
- You must call in to make the changes to your ticket since fees are waived manually.
- This policy is in addition to the fare rules of your ticket.
- Conditions of Carriage still apply.
- It is expected that there will be more changes to the policy in the future and Qatar Airways can amend the policy without prior notice.
ALL TIMES/DATES IN DOHA TIME (GMT+3)
Wiki maintained by realgaga
Covid-19: Book with Confidence QR Policy
Dec 7, 2020, 3:44 pm
#1951
Join Date: Nov 2018
Location: HKG, BHX, MAN
Programs: Qatar Gold (OWS), Asiana Diamond (*G)
Posts: 1,494
If you wish to change your origin/destination without an involuntary scenario, your ticket will have to be reticketed and repriced (difference in fare, taxes, fees, charges, surcharges) along with the rebooking penalty.
Dec 9, 2020, 6:37 am
#1952
Join Date: Dec 2020
Location: Vantaa, Finland
Programs: Finnair Plus Gold
Posts: 56
Two further questions regarding this book with confidence policy and amendments:
Q1: What is the latest amendment time before flight. Our flight HEL-DOH-BKK is on 1st January. And if I wait as long as possible more dates will open for December 2021 and that is when we want to travel.
Q2: If I make an amendment now, let's say for July 2021. Am I able to change it once more for example until December 2021 without paying extra as long as it is same destination and in same booking category?
Thank you for helping out
Q1: What is the latest amendment time before flight. Our flight HEL-DOH-BKK is on 1st January. And if I wait as long as possible more dates will open for December 2021 and that is when we want to travel.
Q2: If I make an amendment now, let's say for July 2021. Am I able to change it once more for example until December 2021 without paying extra as long as it is same destination and in same booking category?
Thank you for helping out
Dec 9, 2020, 10:40 am
#1953
Join Date: Aug 2017
Posts: 1,610
While technically that shouldn't count, this worked for me in making this an "involuntary change" which then allowed for free location changes.
Dec 9, 2020, 5:58 pm
#1954
Join Date: Jul 2018
Location: IAD | YTZ
Programs: UA *G
Posts: 84
) change my December BKK flight to Tokyo!
Dec 9, 2020, 6:41 pm
#1955
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
Dec 9, 2020, 9:20 pm
#1956
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,570
Dec 11, 2020, 6:45 am
#1958
Join Date: Dec 2020
Location: Vantaa, Finland
Programs: Finnair Plus Gold
Posts: 56
I promised to report as soon as i have something new.
I called again customer service and they denied that HEL-DOH-BKK Thailand would qualify as a involuntary scenario since Thailand is open to tourists (with 14 quarantine in a hotel)
So, i changed the J booking until end of October 2021 Price was higher but Qatar waived the fare difference.
I called again customer service and they denied that HEL-DOH-BKK Thailand would qualify as a involuntary scenario since Thailand is open to tourists (with 14 quarantine in a hotel)
So, i changed the J booking until end of October 2021 Price was higher but Qatar waived the fare difference.
Dec 13, 2020, 6:23 am
#1959
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
Is there a consensus on the best call center? I’ve had luck with their Qatar number, but it’s so expensive on Skype. Australia is also kind of expensive, but they’re not picking up. I’ve also tried Poland and I’m also on hold now.
if you push that you want to speak in polish and then talk in English if you’ll get spoken to quicker?
if you push that you want to speak in polish and then talk in English if you’ll get spoken to quicker?
Dec 13, 2020, 7:26 am
#1960
Join Date: Feb 2006
Location: MKE
Programs: Fly: AA EXP UA Gold MM Stay: Hyatt Globalist, Marriott LT Plat Drive: Avis PC, Hertz PC
Posts: 782
I’m US based. I just call the US number, and it routes to various spots. A recent change showed my new ticket was issue by a center in India.
Dec 13, 2020, 7:32 am
#1961
Join Date: Dec 2020
Location: Vantaa, Finland
Programs: Finnair Plus Gold
Posts: 56
Also when calling Qatar number in Finland it is connected at least now to Doha. My tickets were issued there on friday.
I would think that they may only charge local call since i am dialling +358 ... Cannot check because, I have a company mobile and no access to my mobile phone bill.
I would think that they may only charge local call since i am dialling +358 ... Cannot check because, I have a company mobile and no access to my mobile phone bill.
Dec 13, 2020, 7:41 am
#1962
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
The English speaking hotline is pool based. The number you called does not depend on which call center you would connect to. It's completely random and based on the availability of the agents.
However, there is one exception that QR Gold and QR Platinum members would always connect to the main service center at Doha.
However, there is one exception that QR Gold and QR Platinum members would always connect to the main service center at Doha.
Dec 13, 2020, 8:03 am
#1963
Join Date: Apr 2010
Location: ORD
Programs: AA, UA, GE
Posts: 5,126
Is there a consensus on the best call center? I’ve had luck with their Qatar number, but it’s so expensive on Skype. Australia is also kind of expensive, but they’re not picking up. I’ve also tried Poland and I’m also on hold now.
if you push that you want to speak in polish and then talk in English if you’ll get spoken to quicker?
if you push that you want to speak in polish and then talk in English if you’ll get spoken to quicker?
Dec 13, 2020, 8:12 am
#1964
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
I think it depends on the time of day given the traffic during that time. I just used the US number, was connected to the Doha call center and switched my ticket from LAX origin to SEA now.