Originally Posted by ashbjr
(Post 29397138)
Its been a long time since I posted the first post on this thread and I remember other members wanting to correct the title to reflect that it was only airport upgrades that were affected. It now appears that the title no longer needs any update. A self fulfilling prophecy if you will..
What a shame. There are just too many things that are happening with Qatar at the moment (I have been dealing with a nagging issue on bonus miles from a promotion that agents on the phone/via email have not been able to get right for a month now) that is leading me to begin to question my willingness to continue to stay with QR. I for one have booked my next trip on EK and the way things are going I'm sure I won't be alone |
Originally Posted by synd
(Post 29393401)
Everyone who is outraged at this change should write a quick email at [email protected] to complain. Hopefully with enough of us, they might rollback their position.
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Originally Posted by spec119
(Post 29397540)
I've done mine and detailed
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Originally Posted by spec119
(Post 29397540)
I've done mine and detailed
I did talk with a staff member of the new QR Bangkok Premium lounge and he did say that a lot of people are complaining. |
Originally Posted by FlyingScientist
(Post 29396011)
I wonder how the BKK lounge will cope with flights departing 20:25 (777), 20:35 (777), and 20:55 (380)...
[ > 120 F+J passengers] |
Originally Posted by stargold
(Post 29386561)
Award tickets in J and F will have access (at least for now). Not sure what alternative lounges they can provide for full redemptions.
Hello Dr. HFH, the new policy is related to redemption Upgrades (tickets upgraded via Qmiles or Qcredits), and Upgrades at the airport. on the above mentionned scenarios, Lounge access and baggage allowance will be as per original ticketed class. We hope this clarifies :) |
Originally Posted by Traveller999
(Post 29407399)
As I did...to QRPC as well...let`s see the outcome.
I did talk with a staff member of the new QR Bangkok Premium lounge and he did say that a lot of people are complaining. QUOTE Dear Mr., Thank you for writing to Privilege Club. We value your business.We apologize for any inconvenience that you have experienced and most certainly hope to be able to resolve this issue to your satisfaction.Your valuable constructive feedback plays a vital role in highlighting the problem areas and thus enables us to improve our services. Therefore, we have taken serious note regards to this issue to our Customer Relations Team for information and corrective action. Nonetheless, with your feedback, we will continue to review and focus on improving our services.For urgent requests/queries relating to Privilege Club, please contact our Member Service Centres located worldwide through the contact details available on below link: https://www.qatarairways.com/en/Privilege-Club/contact-us.html Do let us know if we can assist you any further. UNQUOTE As I was not satisified with this answer I did complain again - letīs see the outcome.... |
Originally Posted by Traveller999
(Post 29410525)
To follow up - the QR CR department did forward the complaint to the PRC staff - and from PRC staff I got following answer:
QUOTE Dear Mr., Thank you for writing to Privilege Club. We value your business.We apologize for any inconvenience that you have experienced and most certainly hope to be able to resolve this issue to your satisfaction.Your valuable constructive feedback plays a vital role in highlighting the problem areas and thus enables us to improve our services. Therefore, we have taken serious note regards to this issue to our Customer Relations Team for information and corrective action. Nonetheless, with your feedback, we will continue to review and focus on improving our services.For urgent requests/queries relating to Privilege Club, please contact our Member Service Centres located worldwide through the contact details available on below link: https://www.qatarairways.com/en/Privilege-Club/contact-us.html Do let us know if we can assist you any further. UNQUOTE As I was not satisified with this answer I did complain again - letīs see the outcome.... QUOTE Dear Mr......, Thank you for writing to Privilege Club. We value your business. We apologize for the delay in replying to you and appreciate your patience.Kindly note, Qatar Airways may change any of these terms and conditions, as well as the operation or benefits of Privilege Club, at any time. However, in this process on certain occasions we are unable to fulfil all the expectations of our valuable customers and we have seriously noted your comments and your valuable feedback is very important for us. Please be assured that we are taking all the necessary corrective steps to instil the trust in our Airline. UNQUOTE Once again I did reply and will post any answer, if any..... |
Traveller999, thanks for sharing.
It seems QR is getting increasingly efficient at these pre-packaged, standard responses. In any event, I am now considering other airline options for my travel. It is becoming increasingly tempting in light of the fact that I have over 200,000 Amex MR that I cannot transfer to QRPC! |
Originally Posted by LebaneseInQatar
(Post 29414383)
Traveller999, thanks for sharing.
It seems QR is getting increasingly efficient at these pre-packaged, standard responses. In any event, I am now considering other airline options for my travel. It is becoming increasingly tempting in light of the fact that I have over 200,000 Amex MR that I cannot transfer to QRPC! Maybe thats what they want, get rid of that nasty loyal customers, who at the end, want to reiceive the promised advantages ;-) |
Originally Posted by Traveller999
(Post 29414364)
and here the next one....
QUOTE Dear Mr......, Thank you for writing to Privilege Club. We value your business. We apologize for the delay in replying to you and appreciate your patience.Kindly note, Qatar Airways may change any of these terms and conditions, as well as the operation or benefits of Privilege Club, at any time. However, in this process on certain occasions we are unable to fulfil all the expectations of our valuable customers and we have seriously noted your comments and your valuable feedback is very important for us. Please be assured that we are taking all the necessary corrective steps to instil the trust in our Airline. UNQUOTE Once again I did reply and will post any answer, if any..... |
Originally Posted by lifeonthego_k
(Post 29415381)
Got the same response after sending in my complaint. Obviously copy-pasted from a circular they've received on how to respond to these complaints.
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I'm in al safwa at the moment, travelling on a revenue J ticket upgraded with qcredits before the policy change. No problem getting in so I can confirm that pre-change ticketed upgrades still work.
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Originally Posted by Johnnieboy
(Post 29421149)
I'm in al safwa at the moment, travelling on a revenue J ticket upgraded with qpoints before the policy change. No problem getting in so I can confirm that pre-change ticketed upgrades still work.
However, pre-change ticketed upgrades will fade out quite quickly and what stays, is the significant devaluation of "our" QMiles and QCredits as well as "our" disapoinment.... |
Originally Posted by Traveller999
(Post 29422283)
At least that works. However, pre-change ticketed upgrades will fade out quite quickly and what stays, is the significant devaluation of "our" QMiles and QCredits as well as "our" disapoinment....
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