Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Qatar Airways | Privilege Club
Reload this Page >

No more Al Mourjan access for upgrades with Qmiles/QCredits

No more Al Mourjan access for upgrades with Qmiles/QCredits

Reply

Old Nov 6, 17, 12:54 pm
  #1  
Original Poster
 
Join Date: Oct 2014
Location: PNH, KTM, JFK, IAD, PBI
Programs: Qatar Platinum, One World Emerald, IHG Platinum Elite
Posts: 80
No more Al Mourjan access for upgrades with Qmiles/QCredits

I flew through Doha today and was informed that as of November 6th, passengers who upgrade using QMiles/Qcredits will no longer have access to Al Mourjan. What are your thoughts on this? I am quite disappointed personally; I thought access to Al Mourjan with upgrades was a nice and deserved benefit, given that the miles are hard earned. Has any one else been informed of this new rule? Could anyone else confirm?
ashbjr is offline  
Reply With Quote
Old Nov 6, 17, 1:02 pm
  #2  
 
Join Date: May 2009
Location: European: ZRH, Asian: SIN
Posts: 7,280
That's a really terrible rule, if it's true.

I mean, even with stingy European carriers, you still get the same benefits when you make an upgrade with miles. And even when you get an overbooked op-up, usually same benefits apply. Maybe "meal chosen last" onboard. But no lounge access on a paid (with miles) upgrade? Hell, I can't see ANY European carrier even thinking about that.
YuropFlyer is offline  
Reply With Quote
Old Nov 6, 17, 1:02 pm
  #3  
 
Join Date: Dec 2015
Programs: QR Gold
Posts: 172
If this is true, this is very disappointing as I often use my qmiles to upgrade my Y flights..... can't believe they are selling access to Al Mourjan now but not letting in qmiles/qcredit upgrades!
magzan likes this.
ms101 is offline  
Reply With Quote
Old Nov 6, 17, 1:37 pm
  #4  
 
Join Date: Jan 2015
Programs: QR Platinum
Posts: 393
Originally Posted by ms101 View Post
If this is true, this is very disappointing as I often use my qmiles to upgrade my Y flights..... can't believe they are selling access to Al Mourjan now but not letting in qmiles/qcredit upgrades!
if they sell they get money, if they let you in in AM with an upgraded flight they give it to you for free.

make sense to me: cost cutting

will be there in AM in 2 days and will ask at the lounge
Crisu69 is offline  
Reply With Quote
Old Nov 6, 17, 1:59 pm
  #5  
 
Join Date: Dec 2011
Location: LHR
Programs: QR Platinum, WY Gold, Shangri-la Diamond, Hilton Diamond
Posts: 1,009
The bad news keeps on coming right now eh... And this is really bad if correct.

I'm going through tomorrow with a ticket upgraded using qmiles. I have a short transit so may end up running instead of lounging, but if I have time I'll check it out and report back.
purple1addict is offline  
Reply With Quote
Old Nov 6, 17, 2:56 pm
  #6  
 
Join Date: Jun 2006
Location: Europe
Posts: 1,394
Yikes. This does look to be true, unfortunately.

From Upgrade at the airport:

"Lounge access will be offered based on the actual ticketed cabin."

This used to say: "as for the upgraded class" or similar.

Really bad news.
railways is offline  
Reply With Quote
Old Nov 6, 17, 3:43 pm
  #7  
 
Join Date: Mar 2008
Location: London, UK
Programs: BA Gold (OW Emerald) & Jet Airways - Thank goodness i never got started.......most awful FF program
Posts: 2,380
Is this airport last minute upgrades only or pre-arranged upgrades?

(Even if the former, it’s still a tough silly rule)
d3vski is offline  
Reply With Quote
Old Nov 6, 17, 8:49 pm
  #8  
 
Join Date: Oct 2014
Posts: 238
Its official:

[QUOTE]
SUBJECT: Product Realignment - UoD using Qmiles/Qcredits
Process owner: Ground Services Page 1 of 1
According to the update received from Qatar Airways Privilege Club department, effective from the 06th of November, customers who purchase an upgrade upon departure (UoD) with Qmiles/Qcredits will be entitled to the baggage allowance and lounge access based on the actual ticketed cabin, and not the upgraded cabin.
However, frequent flyer members (i.e. platinum, gold, silver members) will continue to get their respective tier benefit when they purchase an UoD using Qmiles/Qcredits.
Example
A Gold tier member is booked on a revenue economy ticket, and purchases an upgrade
using Qmiles/Qcredits to the next higher cabin, the member will only get excess baggage and lounge access as per the gold tier entitlement i.e. :
 Excess baggage allowance of 15 KG
 Business class lounge access
ASMs to brief all concerned accordingly.
[UNQUOTE]

FlyerRed5 is offline  
Reply With Quote
Old Nov 6, 17, 9:29 pm
  #9  
 
Join Date: Jul 2000
Location: AUH
Posts: 7,294
I can't help but think that Upgrade on Departure refers to when you turn up at check-in and use Qmiles/Qcredit to upgrade at the counter.

Still sucks, but not as massively as if it applied to upgrades booked beforehand.
stargold is offline  
Reply With Quote
Old Nov 6, 17, 10:36 pm
  #10  
Suspended
 
Join Date: Jul 2015
Posts: 493
How can it possibly be applied to upgrade on departure and not all upgraded tickets? Aren't they all Business U ticket?
Jeff_ is offline  
Reply With Quote
Old Nov 6, 17, 10:40 pm
  #11  
 
Join Date: Oct 2013
Location: Doha, Qatar
Programs: Qatar Airways Privilege Club Platinum; Accor Le Club Platinum
Posts: 559
‘customers who purchase an upgrade upon departure (UoD)...’ seems to indicate that this only applies if you upgrade at the airport. However, I still remember the days when an op up to first at the airport got you access to Al Safwa...and seared scallops. Of course those days a long past. Anyways, I a a bit of a slave to QR’s Privilege Club, but the more cuts are starting to make me feel less bound. Then again, with companies like KLM and LH pulling out of Doha as well as the blockade keeping out competition from Emirates, Etihad, low cost carriers based in the UAE and a Gulf Air*, my options have significantly reduced over the last five months while QR continues to jack up the ticket price for DOH departures.

*just kidding about ‘Gulp’ Air, never part of my consideration set
Traveller999 likes this.
SullyofDoha is offline  
Reply With Quote
Old Nov 6, 17, 11:32 pm
  #12  
 
Join Date: Apr 2007
Location: UK/Australia
Programs: BAEC Gold, UA*G
Posts: 1,883
Well, it's always sad to lose an established benefit, but it won't bother me personally, as I don't have any Qmiles/Qcredits and always fly QR on fully paid business class tickets.

Perhaps the loss of upgraders from the al Mourjan lounge will be offset by an increase in paid entry pax, so it won't be any quieter at peak times.

Glad I took the decision not to credit any flights to the QR Privilege Club. I can only see things going further downhill from here.
Grace B is offline  
Reply With Quote
Old Nov 6, 17, 11:32 pm
  #13  
FlyerTalk Evangelist
 
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT & 4.28 MM, QR PLT, SPG LT PLT
Posts: 11,474
So, I'm wondering about a few things.

1. What if you get your QPoint upgrade in advance, on the phone. Then it's not an Upgrade on Departure, is it.

2. QRPC Gold member purchases a Y ticket then upgrades, the example given upthread. S/he is admitted to the "Business class lounge." That's not AM, right?

Overall, this is disappointing. Lounge access, especially, should be based on boarding pass. Once they start differentiating between passengers within a cabin I see a slippery slope. Will passengers who upgraded start getting last meal choice? Overhead bin access only on a space-available-after-everyone-else-has-stored-their-things basis?

It's not right. If you're in a cabin, you're a passenger/customer in that cabin. Tickets/upgrades purchased with QPoints and QMiles aren't free; they're just paid for with a different form of currency.
Dr. HFH is offline  
Reply With Quote
Old Nov 6, 17, 11:46 pm
  #14  
Suspended
 
Join Date: Jul 2015
Posts: 493
Originally Posted by Dr. HFH View Post
Overall, this is disappointing. Lounge access, especially, should be based on boarding pass. Once they start differentiating between passengers within a cabin I see a slippery slope. Will passengers who upgraded start getting last meal choice? Overhead bin access only on a space-available-after-everyone-else-has-stored-their-things basis?
It is worse than this. I can not count the number of times I hadn't my first meal choice as I was seated in the last row in a cabin full of op-up pax. Not a big deal but those are clearly signs that QR does not care about PC members.
Jeff_ is offline  
Reply With Quote
Old Nov 7, 17, 1:46 am
  #15  
 
Join Date: Jan 2015
Programs: QR Platinum
Posts: 393
Originally Posted by Dr. HFH View Post
So, I'm wondering about a few things.

1. What if you get your QPoint upgrade in advance, on the phone. Then it's not an Upgrade on Departure, is it.

2. QRPC Gold member purchases a Y ticket then upgrades, the example given upthread. S/he is admitted to the "Business class lounge." That's not AM, right?

Overall, this is disappointing. Lounge access, especially, should be based on boarding pass. Once they start differentiating between passengers within a cabin I see a slippery slope. Will passengers who upgraded start getting last meal choice? Overhead bin access only on a space-available-after-everyone-else-has-stored-their-things basis?

It's not right. If you're in a cabin, you're a passenger/customer in that cabin. Tickets/upgrades purchased with QPoints and QMiles aren't free; they're just paid for with a different form of currency.
I would not be surprised now if the next step would be that upgraded customers would onyl get the service of the originally booked cabin class

So as a Y customer upgraded to J you would only get food+drink form Y.

Would be logical or not? Why give them food+drink in biz if they even can not have the food+drink in AM

I understand QR is under pressure regarding cost cutting but if they continue this way also with the other implemented disadvantages/cost cuttings it will not be to QR advantage on the long run

Last edited by Crisu69; Nov 7, 17 at 1:54 am
Crisu69 is offline  
Reply With Quote

Thread Tools
Search this Thread