Mar 8, 2017, 3:40 am

FlyerTalk Forums Expert How-Tos and Guides

Last edit by: N1Rotate

Qatar have confirmed the presence of a policy whereby if a customer booked a QSuites flight and subsequently gets an aircraft type swap can you request travel on an alternative flight, subject to availability, see post #2709 Previously this included change of routing, now it only includes changing the date on the same routing. QR issued tickets only!

The Q Suite Master Thread

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Mar 27, 2019, 2:22 am

#2101

sambo150

Join Date: Feb 2018

Posts: 93

Quote:

Originally Posted by Crisu69

Which flight BKK-DOH has the Qsuite at the moment?

Flip a coin

Mar 27, 2019, 2:23 am

#2102

sambo150

Join Date: Feb 2018

Posts: 93

Quote:

Originally Posted by ChocolateFactory

That’s really strange. I’ve never had any issues with rebooking for free, even into a more expensive booking class.

Qatar aren’t letting me switch my aircraft swap Sin-Doh from a359 to a351 july 10th either grr

Mar 27, 2019, 2:37 am

#2103

ChocolateFactory

Join Date: Aug 2015

Location: DXB

Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond

Posts: 2,811

Try calling their Australian office. They were really friendly.

sambo150 likes this.

Mar 27, 2019, 3:26 am

#2104

sambo150

Join Date: Feb 2018

Posts: 93

Ive tried them, also on facebook, twitter etc no luck even though its showing plenty of availability happy switching days still no bingo

Mar 27, 2019, 5:15 am

#2105

fender5787

Join Date: Feb 2018

Location: Brooklyn, NYC

Programs: QR PC Platinum, TK M&S elite, UA silver, ITA Voltaire Executive (lol), Marriott Bonvoy Platinum

Posts: 1,166

Quote:

Originally Posted by ChocolateFactory

Try calling their Australian office. They were really friendly.

What fare class ticket do you have? I have an upcoming trip in R business and I tried to change a segment or two of my JFK-DOH-BKK-DOH-JFK initerary and they were having none of it unless I paid a hefty change fee, in addition to the fare difference. Albeit, I did only try US customer service and haven’t tried either their Doha office or any of their other global offices. (And not sure if I, as a US-based passenger, can use say the Australian office to make changes)

Mar 27, 2019, 5:36 am

#2106

lost_in_translation

Join Date: Apr 2015

Programs: Some

Posts: 5,252

Quote:

Originally Posted by Crisu69

Which flight BKK-DOH has the Qsuite at the moment?

Seems to be the QR830/QR831 pair that gets it usually at the moment, this being QR there's plenty of scope for this to change, though. I'm not really sure what QR's strategy for premium cabins to BKK is currently, having invested a large amount in building a dedicated lounge as well as going through a period of flying their most modern equipment there, they've now reverted to sending multiple A330/A340 flights on most days.

Mar 27, 2019, 5:43 am

#2107

Great_circle

Join Date: May 2015

Programs: BAEC back to silver, Flying Blue Silver

Posts: 406

Quote:

Originally Posted by Crisu69

Which flight BKK-DOH has the Qsuite at the moment?

Was looking for ARN-DOH-BKK v.v. for june/july this morning:
QR830 DOH-BKK and QR831 BKK-DOH both have B777 with lie flat seats, according to Google Flights.
However, Expedia.se shows seat-availability on seatmaps in advance and these are clearly B777s with Q-suites. At least according to Expedia, that is.

Last edited by Great_circle; Mar 27, 2019 at 6:00 am Reason: typo

Mar 27, 2019, 6:01 am

#2108

NZbutterfly

Join Date: Dec 2014

Location: New Zealand

Programs: NZ Elite, QF Platinum (LTS), VA Platinum

Posts: 1,672

Quote:

Originally Posted by wairakei15

It's looking like 1st June for the last 77L to 77K QSuite conversion as they have announced this in the Auckland paper NZ Herald

The two unconverted aircraft BBF and BBH have been on a regular rotation to Auckland.

Seems an odd date given the current rate of refurb. Must be doing a different aircraft refurb in between. Anyway I expected AKL-DOH to be the last of the 772LRs. I see both aircraft are still flying. Anyway booking for after June seems relatively safe but I'm keen to see one those last 2 go into the shop soon.

Mar 27, 2019, 11:46 am

#2109

ChocolateFactory

Join Date: Aug 2015

Location: DXB

Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond

Posts: 2,811

Quote:

Originally Posted by fender5787

Strange. I have R Class as well.
Did you explicitly tell them you want to rebook because you lost the QSuites, which was why you booked QR in the first place?

I’m German, flying from Sweden, so I don’t have any relation to Australia either. I just called that office because it worked out best at that time of the day (European callcenters were closed) and there were no wait times (in contrast to their US callcenter).

Mar 27, 2019, 1:12 pm

#2110

Ijones027

Join Date: Mar 2019

Posts: 773

What minimum time you can change it before a flight 24 hrs?

Quote:

Originally Posted by ChocolateFactory

You don’t have to “think of a reason” - QR have done that themselves. ;-)

Their policy is as simple as it’s generous: You lose QSuites, you can rebook for free, no matter the booking class.
You can change both the date and the departure/arrival airport (within 500 miles).
For us this meant being able to change our I-class inbound flight from SIN-OSL to KUL-ARN one day later, where there only was D class availability. And we didn’t even get QSuites back that way, but we chose convenience over having to position back to SIN.
Had we booked that flight outright, it probably would have cost us several thousand dollars more.
But you can only rebook once, so make up your mind well.

Mar 27, 2019, 1:13 pm

#2111

Ijones027

Join Date: Mar 2019

Posts: 773

Quote:

Originally Posted by ChocolateFactory

which segments did you lose qsuites on?

Mar 27, 2019, 1:26 pm

#2112

Ijones027

Join Date: Mar 2019

Posts: 773

[QUOTE=sambo150;30934354]

Flip a coin

Mar 27, 2019, 1:29 pm

#2113

Ijones027

Join Date: Mar 2019

Posts: 773

Quote:

Originally Posted by Crisu69

Which flight BKK-DOH has the Qsuite at the moment?

officially 830, 831 however reading this thread will warn you not to rely on it

Mar 27, 2019, 1:45 pm

#2114

ChocolateFactory

Join Date: Aug 2015

Location: DXB

Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond

Posts: 2,811

Quote:

Originally Posted by Ijones027

which segments did you lose qsuites on?

SIN-DOH. That let us rebook to KUL-DOH-ARN in D class the following day for free (instead of SIN-DOH-OSL in R class).

Mar 27, 2019, 4:14 pm

#2115

fender5787

Join Date: Feb 2018

Location: Brooklyn, NYC

Programs: QR PC Platinum, TK M&S elite, UA silver, ITA Voltaire Executive (lol), Marriott Bonvoy Platinum

Posts: 1,166

Quote:

Originally Posted by ChocolateFactory

Hmmm, interesting. So when I called the US callcenter I definitely didn’t mention I was trying to change because of the loss of qsuites and made up some excuse saying timing would be better for me and that there were multiple seats available on the itinerary I wanted. I figured if I was honest that’d cause them to absolutely not honor any change request seeing that qr is notorious for last minute equipment change and that those already less than jovial agents would simply laugh at me. Guess I was completely wrong lol. But now I’ll try my luck with the aussies and will also mention my dissapointment in loosing what would’ve been a qsuite segment. Thanks for the advice!