Nov 29, 2014, 6:48 pm
Last edit by: Matt4
Qatar Airways Stopover Package (STPC)
Note : STPC has not been available since COVID started and won't probably be available before the end of the year 2022 due to the World Cup. But you can book a StopOver hotel for a discounted price with Discover Qatar (starting at $14 for 4* and $20 for 5*) until 24th October 2022 (no later, again due to the Wolrd Cup)
Passengers with a transit time of between 8 and 24 hours are eligible for a stopover package (STPC) in Doha, offered by Qatar Airways.
An STPC request can be made as early as 361 days in advance, but no later than 72 hours prior to departure. The STPC is either offered complimentary or bookable at a fee.
For group bookings, different rules apply.
I. STPC free of charge
In cases where there are no immediate connections available between 8 and 24 hours.
No exceptions can be given (7 hrs 59 minutes = not eligible, 24 hrs 1 minute = not eligible).
N-class and above.
Directional ticket value above USD 400 (incl. YQ tax).
Directional ticket value is the sum of the fare paid for the journey and the Fuel surcharge (as shown on your E-ticket) divided by two.
II. STPC against a fee
When the passenger holds a ticket in booking classes below N.
When the passenger holds a Privilege Club redemption ticket in Economy or Business Class.
When the directional ticket value is less than USD 400 (incl. YQ tax).
USD 125 fee for Economy Class passengers.
USD 150 fee for Business Class passengers.
III. STPC is not available if the booking includes flights to or from Abu Dhabi (AUH), Bahrain (BAH), Dubai (DWC), Dubai (DXB), Kuwait (KWI), Muscat (MCT), Ras Al Khaimah (RKT) and Sharjah (SHJ). .
If the passenger holds a temporary passport/travel document.
If the passenger holds separate tickets.
IV. STPC package includes
Hotel room for the duration of the passengers stay (5-star hotel for Business Class passengers / 3-star hotel for Economy Class passengers). If there is a change in the Flight Schedule and the new connection time in Doha becomes less than 8 hours then the existing hotel confirmation will become invalid.
Temporary entry visa fee to Doha, Qatar*.
Transfer HIA - hotel - HIA.
Meal voucher (depends on duration of the transit).
V. To book STPC
Update PNR with passport number and nationality (tickets need to be issued).
Contact Qatar Airways, providing credit card number including expire date and CVC code.
VI. Different scenarios for STPC
QR is operating an immediate connection with seats available in the desired cabin, but the passenger has booked a connection with transit time of 8-24 hours. STPC is not permitted either complimentary or against a fee.
QR is operating an immediate connection but no seats are available in the desired cabin. If the passenger has booked a ticket on the next available connection with a transit of between 8-24 hours, STPC against payment is permitted.
QR is not operating an immediate connection; all the connections have a transit time of between 8-24 hours. Passenger may choose any connection and receive STPC free of charge. There are reports that this may no longer be correct.
*Confirmation of your hotel at Doha does not guarantee entry into the State of Qatar. This is entirely at the discretion of the immigration authorities.
Website: http://www.qatarairways.com/global/e...mmodation.page
Anecdote: a code-share DOH-CMN within the 8-hour window did not disqualify me from STPC. In other words it is only QR operated flights that are used for connection time calculations.
I have STPC- What do I need to Do?
This is covered in the wiki of http://www.flyertalk.com/forum/qatar...t-do-i-do.html.
How does the new Free stopover affect STPC?
QR have just launched a new free stopover policy. See http://www.qatarairways.com/english_...ease_plusqatar, http://www.qatarairways.com/global/en/plusqatar.page and http://www.flyertalk.com/forum/qatar...on-2017-1.html for details.
At the moment STPC sappears to be unaffected except for 'multi city' bookings. At this very early stage there is no clear practice as to who qualifies!
Updated 21-SEP-2022.
Note : STPC has not been available since COVID started and won't probably be available before the end of the year 2022 due to the World Cup. But you can book a StopOver hotel for a discounted price with Discover Qatar (starting at $14 for 4* and $20 for 5*) until 24th October 2022 (no later, again due to the Wolrd Cup)
Passengers with a transit time of between 8 and 24 hours are eligible for a stopover package (STPC) in Doha, offered by Qatar Airways.
An STPC request can be made as early as 361 days in advance, but no later than 72 hours prior to departure. The STPC is either offered complimentary or bookable at a fee.
For group bookings, different rules apply.
I. STPC free of charge
In cases where there are no immediate connections available between 8 and 24 hours.
No exceptions can be given (7 hrs 59 minutes = not eligible, 24 hrs 1 minute = not eligible).
N-class and above.
Directional ticket value above USD 400 (incl. YQ tax).
Directional ticket value is the sum of the fare paid for the journey and the Fuel surcharge (as shown on your E-ticket) divided by two.
II. STPC against a fee
When the passenger holds a ticket in booking classes below N.
When the passenger holds a Privilege Club redemption ticket in Economy or Business Class.
When the directional ticket value is less than USD 400 (incl. YQ tax).
USD 125 fee for Economy Class passengers.
USD 150 fee for Business Class passengers.
III. STPC is not available if the booking includes flights to or from Abu Dhabi (AUH), Bahrain (BAH), Dubai (DWC), Dubai (DXB), Kuwait (KWI), Muscat (MCT), Ras Al Khaimah (RKT) and Sharjah (SHJ). .
If the passenger holds a temporary passport/travel document.
If the passenger holds separate tickets.
IV. STPC package includes
Hotel room for the duration of the passengers stay (5-star hotel for Business Class passengers / 3-star hotel for Economy Class passengers). If there is a change in the Flight Schedule and the new connection time in Doha becomes less than 8 hours then the existing hotel confirmation will become invalid.
Temporary entry visa fee to Doha, Qatar*.
Transfer HIA - hotel - HIA.
Meal voucher (depends on duration of the transit).
V. To book STPC
Update PNR with passport number and nationality (tickets need to be issued).
Contact Qatar Airways, providing credit card number including expire date and CVC code.
VI. Different scenarios for STPC
QR is operating an immediate connection with seats available in the desired cabin, but the passenger has booked a connection with transit time of 8-24 hours. STPC is not permitted either complimentary or against a fee.
QR is operating an immediate connection but no seats are available in the desired cabin. If the passenger has booked a ticket on the next available connection with a transit of between 8-24 hours, STPC against payment is permitted.
QR is not operating an immediate connection; all the connections have a transit time of between 8-24 hours. Passenger may choose any connection and receive STPC free of charge. There are reports that this may no longer be correct.
*Confirmation of your hotel at Doha does not guarantee entry into the State of Qatar. This is entirely at the discretion of the immigration authorities.
Website: http://www.qatarairways.com/global/e...mmodation.page
Anecdote: a code-share DOH-CMN within the 8-hour window did not disqualify me from STPC. In other words it is only QR operated flights that are used for connection time calculations.
I have STPC- What do I need to Do?
This is covered in the wiki of http://www.flyertalk.com/forum/qatar...t-do-i-do.html.
How does the new Free stopover affect STPC?
QR have just launched a new free stopover policy. See http://www.qatarairways.com/english_...ease_plusqatar, http://www.qatarairways.com/global/en/plusqatar.page and http://www.flyertalk.com/forum/qatar...on-2017-1.html for details.
At the moment STPC sappears to be unaffected except for 'multi city' bookings. At this very early stage there is no clear practice as to who qualifies!
Updated 21-SEP-2022.
The QR STPC (stopover) policy?
Feb 27, 2017, 10:44 pm
#437
Join Date: Apr 2012
Posts: 3,944
mileshound 45 minutes is the absolute Minimum Connection Time and thus is a shorter connection. So no STPC for you I am afraid. You may find the 'About DOH airport' widget on the dashboard a source of useful information about your transit.
Mar 7, 2017, 12:42 pm
#440
Join Date: Nov 2005
Posts: 526
I talked to QR about an SPTC and believe I got some bad info. a few days ago.
I am flying CAI-DOH on QR1302 7:20P-11:25P on 4/30 (Sunday) and then connecting DOH-IAH on QR713 8:05A - 4:10p on 4/31 (Monday). The lady said I did not qualify for STPC since there is QR1306 from CAI that leaves on Sunday at 1:20a - 5:25a and connects the same day ( Sunday) to the IAH flight. Does this sound correct ?
I am flying CAI-DOH on QR1302 7:20P-11:25P on 4/30 (Sunday) and then connecting DOH-IAH on QR713 8:05A - 4:10p on 4/31 (Monday). The lady said I did not qualify for STPC since there is QR1306 from CAI that leaves on Sunday at 1:20a - 5:25a and connects the same day ( Sunday) to the IAH flight. Does this sound correct ?
Mar 7, 2017, 2:53 pm
#441
Join Date: Apr 2012
Posts: 3,944
I talked to QR about an SPTC and believe I got some bad info. a few days ago.
I am flying CAI-DOH on QR1302 7:20P-11:25P on 4/30 (Sunday) and then connecting DOH-IAH on QR713 8:05A - 4:10p on 4/31 (Monday). The lady said I did not qualify for STPC since there is QR1306 from CAI that leaves on Sunday at 1:20a - 5:25a and connects the same day ( Sunday) to the IAH flight. Does this sound correct ?
I am flying CAI-DOH on QR1302 7:20P-11:25P on 4/30 (Sunday) and then connecting DOH-IAH on QR713 8:05A - 4:10p on 4/31 (Monday). The lady said I did not qualify for STPC since there is QR1306 from CAI that leaves on Sunday at 1:20a - 5:25a and connects the same day ( Sunday) to the IAH flight. Does this sound correct ?
Yes I think it is correct because it is a shorter connection.
Mar 7, 2017, 5:28 pm
#442
Join Date: Nov 2005
Posts: 526
Thanks for the response.
I guess it follows the same day shortest connection rule ? This does not seem logical to me. There is no earlier flight to IAH if I leave on the 0720pm flight. Leaving at 0120am is in effect leaving on Saturday for business purposes. I thought the SPTC was predicated on when you arrive DOH and that you must take the next available flight. If that flight leaves 8-24 hours later you are entitled to STPC.
Mar 8, 2017, 1:41 am
#443
Join Date: Jan 2007
Posts: 4,709
remdk
Thanks for the response.
I guess it follows the same day shortest connection rule ? This does not seem logical to me. There is no earlier flight to IAH if I leave on the 0720pm flight. Leaving at 0120am is in effect leaving on Saturday for business purposes. I thought the SPTC was predicated on when you arrive DOH and that you must take the next available flight. If that flight leaves 8-24 hours later you are entitled to STPC.
Thanks for the response.
I guess it follows the same day shortest connection rule ? This does not seem logical to me. There is no earlier flight to IAH if I leave on the 0720pm flight. Leaving at 0120am is in effect leaving on Saturday for business purposes. I thought the SPTC was predicated on when you arrive DOH and that you must take the next available flight. If that flight leaves 8-24 hours later you are entitled to STPC.
Mar 8, 2017, 1:56 am
#444
Join Date: Apr 2012
Posts: 3,944
Some months ago, as reported here on this thread, QR dropped the same day clause. this is due to the many 24 hours between flights on most very long haul routes. In this case taking an earlier flight to arrive 24 hours earlier must be seen as a shorter connection.
Mar 14, 2017, 8:10 am
#445
Join Date: Mar 2017
Posts: 2
Travelling to MAN to AKL in May.
On the inbound flight we are eligible for STPC. Found out by accident. I dm'd QA on there FB page asking for ideas on what do for an eight hour hour layover . There response was pretty quick informing us we were eligible for STPC. We've been given the Movenpick hotel, was a pretty painless process,sorted really quickly via dm and then they emailed the voucher.
On the inbound flight we are eligible for STPC. Found out by accident. I dm'd QA on there FB page asking for ideas on what do for an eight hour hour layover . There response was pretty quick informing us we were eligible for STPC. We've been given the Movenpick hotel, was a pretty painless process,sorted really quickly via dm and then they emailed the voucher.
Mar 14, 2017, 7:02 pm
#446
Join Date: May 2000
Location: HH Gold, Marriott Gold, PC Plat, Emirates Silver
Posts: 2,679
I think I understand the rules but one technical clarification on the wording. When the rules say earlier flight is "available" I assume this means "exists". I booked an award ticket and have a 20 hr layover. An earlier flight with < 8 hrs "exists" but was not "available" for points.
My understanding is that no free STPC in this case. Correct?
Thanks
My understanding is that no free STPC in this case. Correct?
Thanks
Mar 14, 2017, 11:52 pm
#447
Join Date: Apr 2012
Posts: 3,944
I think I understand the rules but one technical clarification on the wording. When the rules say earlier flight is "available" I assume this means "exists". I booked an award ticket and have a 20 hr layover. An earlier flight with < 8 hrs "exists" but was not "available" for points.
My understanding is that no free STPC in this case. Correct?
Thanks
My understanding is that no free STPC in this case. Correct?
Thanks
It does not matter that your ticket class is sold out. Just the fact that your cabin class is present is enough.
However a reward flight does not qualify for free STPC! The ticketing class of reward flights is below class N no matter which cabin class.
Mar 15, 2017, 12:16 am
#448
Join Date: Apr 2012
Posts: 3,944
kmcf6 welcome to FlyerTalk and especially to the QR forum. You may find the dashboard a useful tool when browsing the forum.
We are many here that have been extremely critical of QR for the way it treated its customers, especially CS. Over the last few months we have seen signs of a marked improvement. You have just experienced the 'NEW' service quality. Please do not expect that level of service every time but they are improving.
A number of members of this forum have watched QR for several years and we are heartened to see such, at times impressive, improvements.
We are many here that have been extremely critical of QR for the way it treated its customers, especially CS. Over the last few months we have seen signs of a marked improvement. You have just experienced the 'NEW' service quality. Please do not expect that level of service every time but they are improving.
A number of members of this forum have watched QR for several years and we are heartened to see such, at times impressive, improvements.
Mar 16, 2017, 3:04 am
#449
Join Date: Mar 2017
Programs: QR Platinum, Star Alliance Gold (LH Sen)
Posts: 764
CS in general
kmcf6 welcome to FlyerTalk and especially to the QR forum. You may find the dashboard a useful tool when browsing the forum.
We are many here that have been extremely critical of QR for the way it treated its customers, especially CS. Over the last few months we have seen signs of a marked improvement. You have just experienced the 'NEW' service quality. Please do not expect that level of service every time but they are improving.
A number of members of this forum have watched QR for several years and we are heartened to see such, at times impressive, improvements.
We are many here that have been extremely critical of QR for the way it treated its customers, especially CS. Over the last few months we have seen signs of a marked improvement. You have just experienced the 'NEW' service quality. Please do not expect that level of service every time but they are improving.
A number of members of this forum have watched QR for several years and we are heartened to see such, at times impressive, improvements.
I am new here but not new at QR ;-)
But in concern to CS I would say, I didnīt feel any improvement - this seems for me, to be an absolute exception from the daily CS business....but the hope dies at last ;-)
Mar 16, 2017, 4:31 am
#450
Join Date: Apr 2012
Posts: 3,944
Traveller999 welcome to FlyerTalk and especially to the QR forum.
I agree with you that CS, in general, is worse than bad! But it is showing signs of improvement. I want to praise and encourage those who are making efforts to improve service levels to the customer. In this manner those CS staff who make an effort will feel that their efforts are appreciated and try even harder. It may also encourage others to follow their example. Were we to continue in the CS is very bad and there is no change then those who make the effort will become disheartened and go back the the \old\ ways because they feel their efforts are not appreciated.
I know that not many CS staff have even heard of Flyertalk let alone read it but they will usually get to hear of positive mention. Maybe we members of this forum should be a little more generous with our thanks, and praise, to CS staff when they do a good job for us.
This is way off topic and before the moderators start to intervene I say that this discussion stops here. If you or others wish to continue it PM me and I will start a new thread and request the Moderators to move the relevant posts to it.
I agree with you that CS, in general, is worse than bad! But it is showing signs of improvement. I want to praise and encourage those who are making efforts to improve service levels to the customer. In this manner those CS staff who make an effort will feel that their efforts are appreciated and try even harder. It may also encourage others to follow their example. Were we to continue in the CS is very bad and there is no change then those who make the effort will become disheartened and go back the the \old\ ways because they feel their efforts are not appreciated.
I know that not many CS staff have even heard of Flyertalk let alone read it but they will usually get to hear of positive mention. Maybe we members of this forum should be a little more generous with our thanks, and praise, to CS staff when they do a good job for us.
This is way off topic and before the moderators start to intervene I say that this discussion stops here. If you or others wish to continue it PM me and I will start a new thread and request the Moderators to move the relevant posts to it.