Qantas.com - Mistakes/Errors/Issues/Bugs/Features
Nov 12, 2006 | 12:47 pm
#16
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Originally Posted by Dave Noble
The OW awards already have the assisted booking fee already included in their cost
Dave
Dave
Nov 12, 2006 | 4:54 pm
#17
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Originally Posted by Dave Noble
The OW awards already have the assisted booking fee already included in their cost ... Dave
Originally Posted by Kiwi Flyer
This made sense when the only way to book OW awards was over the phone. Now that some are able to be booked online does this mean a stealthy devaluation (charge 2500 points for each "trip" rather than for each award)?
i.e. A WHY Zone 10 MEL-(QF)HKG-(CX)LHR-(BA)JFK-(QF)SYD-(QF)MEL booked online points total comes out at 140,000.
(Let's not discuss the +++'s
)
Last edited by serfty; Nov 12, 2006 at 5:17 pm
Nov 12, 2006 | 5:18 pm
#19
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Originally Posted by Kiwi Flyer
Thanks serfty. I think Dave Noble is referring to OW awards (which are only available return) not partner awards (which are available one way).
- For that trip I used as an example I did a dummy online booking.
- It was automatically evaluated as a oneWORLD award as soon as the BA flight was added to the itinerary.
- The points total changed to 140,000 and stayed at that level.
- The booking web page even has small blue oneWORLD logos appearing on it from then on.
Last edited by serfty; Nov 12, 2006 at 5:45 pm Reason: reformat for clarity
Nov 12, 2006 | 5:37 pm
#20
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Originally Posted by serfty
Nup, that trip I used as an example as booked online is automatically evaluated as a oneWORLD award as soon as the BA flight is chosen. The points total comes out at 140,000. The booking web page even has small blue oneWOLD logos appearing on it from them on.
Code:
Zone Return Miles Economy Business First 10 19,201-35,000 142,500 282,500 422,500
Dave
Nov 12, 2006 | 6:47 pm
#21
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Originally Posted by Dave Noble
... it still shows the price as 142k . Perhaps Mr Qantas hasn't updated the table yet ... Dave
In fact I seem to recall that when the most recent major enhancements were announced nearly two years ago, the tables on the web site and in the printed guide had this non inclusive figures (e.g. 140,000). Qantas subsequently did change the table to show the inclusive figures (e.g. 142,500) following complaints.
Jan 15, 2007 | 7:53 am
#22
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Qantas.com is playing up once again...
I'm continually encountering the "Cannot Find Server" and "Problem loading page" errors. I asked a friend to check to see if he was encountering any problems and to his and my surprise, typing and entering "Qantas.com.au" into the address bar directed him to Google search results for Qantas.com.au!
Jetstar.com also appears to be unavailable in addition to ReadyRooms, Qantas.com/agents and Qantas Freight.
I'm continually encountering the "Cannot Find Server" and "Problem loading page" errors. I asked a friend to check to see if he was encountering any problems and to his and my surprise, typing and entering "Qantas.com.au" into the address bar directed him to Google search results for Qantas.com.au!
Jetstar.com also appears to be unavailable in addition to ReadyRooms, Qantas.com/agents and Qantas Freight.
Jan 15, 2007 | 8:25 pm
#26
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Seems ok now... I wonder if it was the same issue as the downtime the other day?
It would be nice if they had a message at login (like some of the banking sites for instance) explaining downtime or any system issues, rather that just hoping that the customers won't notice or will just try until it's working....
It would be nice if they had a message at login (like some of the banking sites for instance) explaining downtime or any system issues, rather that just hoping that the customers won't notice or will just try until it's working....
Jan 16, 2007 | 4:36 am
#27
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These outages would be costing them lots of $ in lost revenue - some which would be regained when the site is back up and some would be lost to competitors.
Jan 24, 2007 | 12:29 am
#28
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Web site down again now... giving me the error message:
which, of course, is totally erroneous as I was just trying to log in, let alone be logged in and be doing an award booking 
.
An internal error has occurred in the Qantas Frequent Flyer, online Award booking system. If you have provided your credit card details please check Your Bookings to see if your booking was completed. Otherwise, please try again or contact Telephone Sales on 13 11 31 within Australia or your local Qantas Telephone Sales office to make your Award booking.
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