perthite

Ahh, I see. It says access to "Executive Club lounge", when there is not actually anything called an "Executive club lounge". If they are stating such access when no such thing exists, then they may have a case to answer.

Although looking though the lounge locations there are three 'executive club lounges' scattered around the world.

tuapekastar

A very disappointing development. If, as stated, it was 'never a benefit' then how did they get it wrong for so long? QF has the right to do whatever it likes with QC and its benefits, and will always push as far as they can to save money. And equally, QC members have the right to say 'I don't like this', and let the membership lapse and fly with other airlines.

And it will surely come back and bite them on the bum at some stage should they keep 'enhancing' it this way (even now with this 'enhancement' I would not be surprised if they lose some memberships/custom).

Traveloguy

Not to mention the fact that QF routinely sell tickets ex LHR (T5) to route passengers to Asia and Australia via FRA using BA for the first hop out of LHR.

This is very obviously a recent negative development. As mentioned many of us either use or have friends/family who have had access to BA lounges at T5 up until very recently. Lest we forget that many BA lounges across the globe are now Galleries too, so this in fact a rather major negative development.

I've ping'ed Red Roo, although based on our previous experience, I think we know s/he only comes on here when s/he wants to annouce something. I therefore don't have high hopes of him/her clarifying anything as QF obviously is not interested in properly getting involved in social media.

reubee

Curious I did some more digging. I found this from 2008 http://www.flyertalk.com/forum/briti...ss-hoo-ha.html
someone else had the same issue that I did.

Even back in 2008, QF/BA had the same sneaky wording to include certain lounges and exclude the Galleries lounge.

Imagine if it was the other way round and BA equivalents had access to QF lounges, except at SYD/MEL domestic.

bugayev

Actually, I disagree with this statement. Red Roo has demonstrated a strong willingness to participate in discussion on AFF, but for some reason I guess QF do not see the same return on discussion occurring here on FT.

moa999

There is a similar thread on AFF with similar response and lack of response.
Give RedRoo some time - if this is an intended/unintended consequence am sure he/she will want to confirm things before commenting.

But I agree if this is true this is another massive negative for any QP members choosing to transit LHR with QF which is already a hard decision given the LHR transit.

flashware

I wouldn't hold my breath...

Globaliser

Good spot.

Although this post also confirms that BA was officially allowing access at that time:-

Princess fiona

I sent off an email to QF Customer care and an agent called me 10 minutes later ( something of a record I think).
Basically she said that QF only became aware of the problem when members started contacting them. They are now aware and QF Senior Management is talking with BA. They realise that the nomenclature of Lounges ( galleries/ terraces) is an issue and as soon as they have a resolution they will update the website.

AussiePeter

I was declined access to the Southern lounge in T5 (that I'd been in 6 weeks earlier) on the 18th, the dragon waving around a laminated *do not allow* A4. Apparently the only one QClubbers get is T3, Qantas to Sydney. This could be awkward with the way they've played with the routing.

How I laughed, I'm paid up until 2014.

If anybody closer to home is pursuing this, please post.

AussiePete

I hasten to add that the lounge in Frankfurt still works.

og

Thanks for this. It also answers the question of whether QF monitors this web site with any degree of detail. I assume they do not since they would / could have made comment via Red Roo that they were working on a solution.

Princess fiona

They haven't said anything on AFF either
What I think happened was:
BA decides to tighten up ( ie. remove) Lounge access for QP to its Galleries Lounges as some clever d!ck has noticed that its not in the QF T&C's
They don't tell QF and hope that they won't notice.
Members start to complain to QF and upon reading their own T&C's QF realize that strictly speaking BA is correct.
QF decide initially to tell everyone that BA is correct.
Many more people complain and QF decide if they don't do something the Qantas Club will be as useful as Lifetime Golden Wings

perthite

It would not surprise me if by Clever Dick, you actuall mean An Auditor.

BD1959

I certainly hope your reading of the situation is incorrect - though I would obviously like the end result to be back to the previous service level.

Given the "strengthening of the JSA" which was promised by Mr Joyce as part of the "revamping" of the LHR services, regardless of the eventual outcome, this episode certainly does not bode well for that relationship/agreement going forward - whoever is responsible.

You'd have thought that, given the current climate at QF, their Management woiuld be doing all it could to proactively maintain the brand's reputation, particularly with those from whom they're looking to obtain discretionary spend.

Then again .... this "smells" more like ongoing devaluing of the QC service offering. It will be interesting to see the final spin given some of the nonsense to date about "previous T5 access rules".

Regards,
BD

justin_krusty

I'm sure it's been mentioned before here, but it came as a surprise to me that from end of the month BA Spain flights are switching to T5 (and Bucharest, Budapest, Larnaca, Prague & Warsaw are moving to T3). This may affect some QP cardholders more than others...