FlyerTalk Forums - View Single Post - Heathrow - Terminal 5
View Single Post
Old Oct 25, 2011, 5:25 pm
  #99  
Princess fiona
 
Join Date: Oct 2010
Location: NSW
Programs: QF P1 + LTG VA Plat, AA nothing, HH Diamond, Hyatt Diamond
Posts: 769
I sent off an email to QF Customer care and an agent called me 10 minutes later ( something of a record I think).
Basically she said that QF only became aware of the problem when members started contacting them. They are now aware and QF Senior Management is talking with BA. They realise that the nomenclature of Lounges ( galleries/ terraces) is an issue and as soon as they have a resolution they will update the website.
Princess fiona is offline