DownUnderFlyer

I had many instances with airlines who refused to pay compensation when bags were delayed on the way to the home airport. And home airport being defined as the final airport on the ticket. Not just QF or LH. This is rather common.

However, in the OPs case QF lost the bags just sometime during the itinerary for a period of more than 24 hours. So in this case QF should cover some of the expenses incurred by the travel companion of the OP. No matter what the FF status or class of travel.

Weero, I would keep pushing and threaten them with the CTTT if other approaches fail.

craz

generally any Carrier will allow a $50 US max, if the OPs friend put in for alot more I would have thought QF would have offered the $50 or whatever their max is

Now thats when they give you the OK to purchase things, just doing it on your own w/o 1st having gotten the OK can release a Carrier from even the $50 or whatever QFs max is

DownUnderFlyer

I had luggage delays fairly often and I was never told to only spend $50. And airlines usually reimbursed me for whatever cost I had which were usually a lot higher than $50. This included UA, AC, SQ, LH, BA and others

Is the $50 out of some Australian law or IATA regulation or some other international treaty?

QF is responsible for the delayed bag so they need to cover reasonable cost.

serfty

duplicate

serfty

Most EU countries are signatories to the "Montreal" agreement as well as is Australia.

This provides for base compensation of up to XDR1000 per passenger for lost/damaged luggage on international itineraries.

I am not aware of any EU country that individually regulates for greater compensation in cases like this.
_______________________________

How (pleasantly) persistent were you.

dtm1

It may have been convenient for QF to say so, but when I had a bag go missing PER - JNB last week, QF told me that it was the respnsbility of the carrier whose tail was on the last leg you flew (i.e just before the bag went missing).

QF once offered me a $400 restaurant voucher for bags that went missing on the way to the US (took 2 days to turn up), but that was a few weeks later, and after I complained.

In terms of compensation to replace things in the meantime, I guess you need a decent insurance policy. My work policy is outstanding, but most publicl available ones are pretty average.

weero

Nor can I anymore - he doesn't want his insurance for something which is entirely and undoubtedly QF's fault.
I am certain that Switzerland (Europe, not EU) and the UK do. Assuming a certain coherence of the interpretation of the law, all signatories of the Montreal convention will implement it.
Oh I see! Ok: they refused to pay or provide anything at the airport, upon leaving Oz, and now answering his claims.
It was less than 100 AUD. This is why it is more of a battle of principles.
Reimbursement of the necessary and unavoidable expenses from QF, nada from the insurance.
I did not call him that. This was a generic remark, even though here, he assumes the roles of the "QF defender":
In what point he is right? That QF doesn't pay delayed luggage compensation? Not my experience in the past. That there is no legal requirement for them to do so? That is well possible for Oz .. we will have to find out for SIN where we bought the ticket.
I have never heard of or seen or encountered a $50 rule. The minimum ever offered to me - prior to zero - was the stated $100.

I don't think that the opinion of an airport employee matters in any way here. If the carrier has rules, then these will hold. And of the country where the ticket is purchased or the luggage is not delivered has higher requirements, then those overrule everything else.
None will provide more. Montreal mainly covers permanently lost luggage. And only mentions delayed luggage.

I'd be happy with 1K XDRs .
Not very. When the witch at the desk refused immediate compensation, all we did is to request the contact where to file for compensation. Then another brief request upon leaving Oz.

Dave Noble

Insurance tends to have a good payout option with no excess ( ime ) for delayed luggage. Just claim off of the insurance and let them claim off of QF if they think it is worth it.

If he has insurance, just use it; if paid for , take the easy option

LTN Phobia

If he does have insurance (does he have it? You never did say if he had it or not, merely that he 'doesn't want it'), then I suggest taking the pragmatic view and claim on the insurance. A lot of the time the insurance company will then pursue the carrier in question, so your friend gets what he wants in all respects.

Having said that, I am still a bit surprised that QF declined to pay anything, as long as all the facts of the case have been presented to us and there is no factor involved that complicates the matter, for instance his stuff that he needed was in one of your bags that did not turn up on time, or that his bags were all tagged to your, etc.

weero

As Dave Noble pointed out as an issue - the insurance comes with no claim bonus. So touching it for petty charges is an unwise thing to do.
It wasn't ... but even if it was, how would QF know? My bags were checked under my name, his under his.

For the other factors, I don't fly QF enough anymore to judge if they see it differently. Maybe, as we flew on to MEL and PER, they did not see it as the 'destination'. But even if they did, this is not what they wrote. All that QF CS wrote is that they "cannot do more than apologize". Which is of course a very, very terse explanation.

Dave Noble

Actually I said the opposite. The delayed baggage allowance is a part of the insurance policy which I have found to NOT have any excess to pay.

This makes all the difference as to his being declined, He did not have any bags checked in, you did and so very unsurprising that they declined to pay out to him. Any claim for delayed luggage would have had to be made by you


Dave

weero

But you asked. And due to the excess we won't ask the insurance.
I cannot follow you here.

Other than being on a single reservation, there is noting in common. He checked in independently, and received luggage stubs independently from me. I checked in much later ... the separation could not have been any bigger.

LTN Phobia

You mention "no claim bonus" here but in another you mentioned "excess". Is it both reasons or one or the other?

My delayed baggage cover does not have any excess, and there is no "no claim bonus" element - I have not come across a travel insurance policy with "no claim bonus" yet, although many motor insurances and some household insurances do. I still recommend you get your friend to check his insurance policy to see what he is covered for, because under many policies even if there are "no claims bonus" issues there is no penalty if you are not at fault in any way, and since it is no fault of your own for an airline to lose your bag, it may be exempted.

In any case I suggest your friend writes back to QF to say that it was not acceptable to be just offered an apology and to ask that the expenses are reimbursed. Note, you should not be asking for compensations - what you should be asking for are reimbursement of expenses incurred as a result of baggage delay.

Is there any possibility that your friend actually asked for compensation rather than reimbursement? I am asking this since you used the term compensation in your post. They are two very different things.

weero

I am aware of the difference and believe that is comes fraught with both but I don't know the details. He simply told me that touching the insurance would be unwise for the petty amount.
Mine has excess but no official no claim bonus. But colleagues who had claims got worse quotes than mine from the same insurance. So I use it reluctantly too.
This is indeed cultural phenomenon. In Europe car insurances never go up if you are not at fault but in Asia, there incident counts. I had to get used to that.
Already done .
I see your point but never thought about it in the past. I always used the terms nearly interchangeably. And on airlines for which I hold status, I found it more successful to negotiate compensation rather than reimbursement. The travel vouchers are generally worth nearly double the value of the reimbursement.

So thanks for the insight!

Dave Noble

Is there definitely an excess to pay on delayed luggage since that seems surprising to me

I misread the post and thought all bags were under 1 name

If it is worth spending time on it for $50, get him to write back requesting reimbursement of the expenses incurred; as suggested by LTN, avoid using term compensation since that can imply wanting payments other than reimbursement