FlyerTalk Forums - View Single Post - no compensation at all for lost luggage when traveling in WHY?
Old Feb 13, 2011 | 8:29 pm
  #21  
dtm1
15 Years on Site
 
Join Date: Mar 2006
Location: Melbourne
Programs: QF PL (OW Emerald) Lifetime Gold; HGP Explorist; SPG Gold; HH Diamond; Virgin Australia Platinum
Posts: 201
Originally Posted by Pleb Status

QF blamed AA and AA blamed QF. Received nothing but excuses from either party. So you need not be travelling in Y to be treated poorly by QF/AA.
It may have been convenient for QF to say so, but when I had a bag go missing PER - JNB last week, QF told me that it was the respnsbility of the carrier whose tail was on the last leg you flew (i.e just before the bag went missing).

QF once offered me a $400 restaurant voucher for bags that went missing on the way to the US (took 2 days to turn up), but that was a few weeks later, and after I complained.

In terms of compensation to replace things in the meantime, I guess you need a decent insurance policy. My work policy is outstanding, but most publicl available ones are pretty average.
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