Originally Posted by
LTN Phobia
You mention "no claim bonus" here but in another you mentioned "excess". Is it both reasons or one or the other?
I am aware of the difference and believe that is comes fraught with both but I don't know the details. He simply told me that touching the insurance would be unwise for the petty amount.
My delayed baggage cover does not have any excess, and there is no "no claim bonus" element - I have not come across a travel insurance policy with "no claim bonus" yet..
Mine has excess but no official no claim bonus. But colleagues who had claims got worse quotes than mine from the same insurance. So I use it reluctantly too.
..there is no penalty if you are not at fault in any way, and since it is no fault of your own for an airline to lose your bag, it may be exempted.
This is indeed cultural phenomenon. In Europe car insurances never go up if you are not at fault but in Asia, there incident counts. I had to get used to that.
In any case I suggest your friend writes back to QF to say that it was not acceptable to be just offered an apology and to ask that the expenses are reimbursed.
Already done
.
Note, you should not be asking for compensations - what you should be asking for are reimbursement of expenses incurred as a result of baggage delay.
Is there any possibility that your friend actually asked for compensation rather than reimbursement? I am asking this since you used the term compensation in your post. They are two very different things.
I see your point but never thought about it in the past. I always used the terms nearly interchangeably. And on airlines for which I hold status, I found it more successful to negotiate compensation rather than reimbursement. The travel vouchers are generally worth nearly double the value of the reimbursement.
So thanks for the insight!