Apr 16, 2016, 7:33 am
Last edit by: elitetraveler
JetSmarter is a membership program that allows members to fly on empty legs of private jets (JetDeals) and seats on scheduled private jet shuttles (JetShuttle).
JetSmarter - discussion and experiences
Jan 7, 2017, 11:12 am
#931
Join Date: Aug 2008
Location: SF Bay Area
Programs: UA 1K, Hyatt Globalist, Virtuoso Travel Agent, Commercial Pilot
Posts: 2,117
That seems odd. Almost all of my XOJet and DPJ flights are on weekends. They are certainly lighter, but I hope that they aren't suddenly intentionally restricting them.
Jan 7, 2017, 11:35 am
#932
Join Date: May 2013
Posts: 637
Hmm. I hope you're right, millions.
But in the past I thought the heaviest days were Friday and Sun/Mon.
Unless you mean a new contract limiting weekends that is just starting now.
I was surprised by how many were available during xmas/new years. Figured they'd be off the market for JS, but there were tons.
Here's to hoping this is a temporary glitch/coincidence. Moving to a non-shuttle city next week, so if empties go down there is no way to justify a renewal.
But in the past I thought the heaviest days were Friday and Sun/Mon.
Unless you mean a new contract limiting weekends that is just starting now.
I was surprised by how many were available during xmas/new years. Figured they'd be off the market for JS, but there were tons.
Here's to hoping this is a temporary glitch/coincidence. Moving to a non-shuttle city next week, so if empties go down there is no way to justify a renewal.
Jan 7, 2017, 2:52 pm
#935
Join Date: Dec 2016
Location: Miami
Programs: UA Gold, TK Gold, AA Gold
Posts: 29
Really not happy with JS
Deleted to secure my membership (can't complain online)
13. NON-DISPARAGEMENT
Each Member agrees to refrain from making any negative or disparaging comments to anyone (either orally or in writing) about JetSmarter or any of its affiliates or their business or operations or any of their respective officers, directors or employees; provided, however, that this provision shall not be interpreted to prevent Member from making any truthful statement to his, her or its attorneys or other advisors, or to any court or arbitrator of competent jurisdiction in the context enforcing his, her or its rights under or defending any action with respect to this Agreement.
13. NON-DISPARAGEMENT
Each Member agrees to refrain from making any negative or disparaging comments to anyone (either orally or in writing) about JetSmarter or any of its affiliates or their business or operations or any of their respective officers, directors or employees; provided, however, that this provision shall not be interpreted to prevent Member from making any truthful statement to his, her or its attorneys or other advisors, or to any court or arbitrator of competent jurisdiction in the context enforcing his, her or its rights under or defending any action with respect to this Agreement.
Last edited by DLH441; Feb 10, 2017 at 3:36 pm
Jan 7, 2017, 3:04 pm
#936
Join Date: Aug 2008
Location: SF Bay Area
Programs: UA 1K, Hyatt Globalist, Virtuoso Travel Agent, Commercial Pilot
Posts: 2,117
The charges for booze and snacks on empty legs have always been in the terms and conditions--this is, however, he first instance I've ever heard of them actually charging the fees.
Jan 7, 2017, 3:26 pm
#937
Join Date: Dec 2003
Location: Oakland CA
Programs: DL Gold, AS MVPG, Globalist
Posts: 1,008
How many snacks/drinks did you take? And this was on Air Hamburg?
BTW, empty legs are back working again.
Jan 7, 2017, 9:26 pm
#938
Join Date: Jan 2013
Posts: 319
Hi guys,
I just wanted to share with you my last experience with Jetsmarter, I took an SFD deal and we took some beers, snacks,.. As always on JS flights.
And later in the day I got a 200$ surprise invoice from Jetsmarter, they invoiced me 50$ for a beer, and also for snacks.
I find this crazy, they update their policies every month, to maximise revenues. They don't give any informations to members, like "Hey, we've updated our policy, please find below our new agreement"
I just wanted to share with you my last experience with Jetsmarter, I took an SFD deal and we took some beers, snacks,.. As always on JS flights.
And later in the day I got a 200$ surprise invoice from Jetsmarter, they invoiced me 50$ for a beer, and also for snacks.
I find this crazy, they update their policies every month, to maximise revenues. They don't give any informations to members, like "Hey, we've updated our policy, please find below our new agreement"
Jan 7, 2017, 9:26 pm
#939
Join Date: Jan 2013
Posts: 319
Hi guys,
I also noticed that they stopped "selling" any Air Hamburg Legacy empty flight since a month. Again, they're trying to optimise revenues.
You can't sell to people an amazing service for a year, then lowering every month the membership value by asking 50$ for a beer, by not showing all flights available and by stop selling Air Hamburg legacy flight because it's probably much expensive than the XLS+ ones.
I also noticed that they stopped "selling" any Air Hamburg Legacy empty flight since a month. Again, they're trying to optimise revenues.
You can't sell to people an amazing service for a year, then lowering every month the membership value by asking 50$ for a beer, by not showing all flights available and by stop selling Air Hamburg legacy flight because it's probably much expensive than the XLS+ ones.
Has anyone had any confirmation this is being done on purpose?
Jan 8, 2017, 7:36 am
#940
Join Date: Dec 2016
Location: Miami
Programs: UA Gold, TK Gold, AA Gold
Posts: 29
13. NON-DISPARAGEMENT
Each Member agrees to refrain from making any negative or disparaging comments to anyone (either orally or in writing) about JetSmarter or any of its affiliates or their business or operations or any of their respective officers, directors or employees; provided, however, that this provision shall not be interpreted to prevent Member from making any truthful statement to his, her or its attorneys or other advisors, or to any court or arbitrator of competent jurisdiction in the context enforcing his, her or its rights under or defending any action with respect to this Agreement.
Last edited by DLH441; Feb 10, 2017 at 3:36 pm
Jan 8, 2017, 7:51 am
#941
Join Date: Dec 2016
Location: Miami
Programs: UA Gold, TK Gold, AA Gold
Posts: 29
Jan 8, 2017, 8:54 am
#942
Join Date: Dec 2003
Location: Oakland CA
Programs: DL Gold, AS MVPG, Globalist
Posts: 1,008
Delta does this too. If you search DPJ on flightaware, you'll find tail numbers flying that don't ever show up on the app. For whatever reason, it seems like they've limited the deal to only part of the fleet.
Jan 8, 2017, 12:10 pm
#943
FlyerTalk Evangelist
Join Date: Nov 2001
Location: Wanting First. Buying First.
Programs: Lifetime Executive Diamond Platinum VIP with Braniff, Eastern, Midway, National & Pan Am
Posts: 17,492
It's possible that the owners of those aircraft managed by DPJ have directed DPJ to not fly any JetSmarter trips.
Jan 8, 2017, 7:22 pm
#944
Join Date: Jan 2013
Posts: 319
Correct me if I'm wrong but I believe Air Hamburg own all their own aircraft? Since the onset they've been weird with empty legs, there were days where 0 legs posted, others the seem to have quite a few. My rep says as soon as an empty leg flight plan is filed with Air Hamburg, it automatically uploaded to the JS app. I very much doubt that with the lack of Legacy now and multiple day periods where there is none whatsoever.
Statistically what 30%-ish of all private jet flights are empty? Whenever I'm on a plane the pilots are doing 3-5 segments that day. If their aircraft utilization on an average day is 80% (of 21 aircraft) and you assume conservatively 3 legs a day of flight (21 aircraft x 0.8 utilization x 3 segments day x 0.33 empty) = 15 empty segments per day.
Jan 8, 2017, 7:35 pm
#945
Join Date: May 2013
Posts: 637
I just want to confirm that DJPs fly empty without being on the app - Same plane, same crew, etc.
I was on a fantastic empty leg with them yesterday. They had just flown in empty from Cabo, and it definitely wasn't on the app. I found it curious. Certainly not angry, just curious that some are and some are not on there. Wonder why.
I was on a fantastic empty leg with them yesterday. They had just flown in empty from Cabo, and it definitely wasn't on the app. I found it curious. Certainly not angry, just curious that some are and some are not on there. Wonder why.